Micro Learning Courses

Australia’s First Referred Learning Network

About Preferred Training
Networks

Preferred Training Networks is a national training company with 6 offices in Australia

Preferred Training Networks is Australia′s first referred training network. What that means to you, is that you have instant access to the best of the best referred trainers, facilitators and instructional designers in Australia. Preferred Training Networks aims to be the most flexible learning organisation in Australia. You will find learning consultants that are very easy to work with and who are very knowledgeable . We are customer orientated and can quickly design and/or deliver quality training programs for your organisation. You can outsource training requirements with confidence.

Time Management Essentials

Kick distractions aside and reclaim control of your day. Learn simple techniques to prioritise what matters, work smarter (not harder), and maintain your edge without running on empty. Don’t spend every day putting out spot fires. It’s exhausting.

Course Content:
Set and protect your top priorities
Craft a day that flows, not overwhelms
Push back on interruptions with calm clarity
Discover delegation skills to ease your load
Preserve your prime energy spots for rigor

Project Management Essentials

Stop sacrificing action for endless planning. Learn how to scope, plan, execute, and wrap up projects with results in sight, not just in theory. It’s about getting things done efficiently and clearly.

Course Content:
Define scope, deliverables, and success criteria
Map out timelines and team roles
Adapt on the fly with practical tools
PERT and CPM
Capture lessons and close confidently

Dealing with Difficult People Essentials

Let’s face it, everyone plays hard to handle sometimes. This quick-hit session gives you straightforward strategies to stay composed, communicate clearly, and turn tense encounters into constructive outcomes.

Course Content:
Spot common triggers and difficult behaviours
Ground yourself in composure and readiness
Listen with empathy and clarity
Speak assertively, not aggressively
Set behavioural boundaries

Customer Service Essentials

Great customer service is more than polite words. It’s about building trust, reading the customer, and making every interaction genuine. Organisations nearly always overrate their customer service skills. Don’t rely on always having customers. And even if you have fenced-in customers, do you really want all those complaints?

Course Content:
Tune in to underlying customer needs
Respond with both empathy and competence
Navigate complaints without defensiveness
Build loyalty through consistent service recovery
Reinforce brand trust in every exchange

Conflict Resolution Essentials

Conflict doesn’t have to mean unpleasantness. With simple, structured approaches, this module helps you turn tension into teamwork and misunderstandings into meaningful collaboration. It’s a bit of a dance, but practice makes perfect. Otherwise, your two left feet keep making the same mistakes.

Course Content:
Recognise early signs of workplace friction
Match your approach to different conflict styles
Guide conversations to mutual understanding
Kilman model
Transform conflict into creative solutions

Leadership Essentials

Strong leaders don’t just direct, they inspire. Learn how to lead your team through clarity, consistency, and shared purpose. Think of the wonderful leaders you’ve met in your career. Then think of the poor leaders. Who do you want to be?

Course Content:
Define your leadership purpose with intention
Communicate like a leader
Empower your team through trust and support
Offer clear, candid feedback
Lead by example, not just directive

Emotional Intelligence Essentials

Want to connect better at work? It’s not about softness, it’s about savvy. This module helps you understand emotional drivers so you can choose to respond with impact. Emotional intelligence is a gift that keeps giving and can be continuously nurtured.

Course Content:
Decode the building blocks of EI (Goleman)
Notice your emotional triggers before they hijack you
Show empathy in meaningful ways
Adapt your communication style smartly
Use emotional cues to guide conversations

Communication Skills Essentials

Clear message, strong impact. Learn how to listen for real understanding, choose words that land, and avoid the pitfalls of jargon or misfire. How many organisational disasters occur because of miscommunications? Answer: “Too Many.” And your lazy people thrive on poor communications. They can dodge tasks with ease.

Course Content:
Tailor your message to your listener
Listen to understand, not reply
Use tone, pace and body language with purpose
Ask open questions that drive clarity
Avoid miscommunication traps

Team Building Essentials

Team chemistry doesn’t happen by default. Strong teams have strong foundations. Too many teams in Australia quarrel and bicker. The team is bigger than the individual, but there’s often too much pandering to the person or people who are tearing the team apart.

Course Content:
Clarify team roles and strengths
Foster a culture of trust and collective purpose
Surface friction and resolve it early
Align around shared goals and contributions
Use recognition to fuel momentum

Change Management Essentials

Change isn’t a problem, it’s the reaction to change that causes problems. We can’t go back to the horse and cart. Gain the practical skills to lead transitions, manage resistance, and guide your team through change with purpose and agility.

Course Content:
Navigate the emotional landscape of change
Plan and communicate with clarity
Scott and Jaffe change model
Anticipate pushback and respond constructively
Sustain momentum post-rollout

Workplace Resilience Essentials

Tough times don’t last forever. But resilient people help us push through. Learn how to manage stress, keep perspective, and bounce back stronger than ever.

Course Content:
Spot early signs of burnout in self and others
Deploy healthy coping tools in the moment
Lean on your support network wisely
Reframe setbacks positively
Create personal routines for resilience

Negotiation Skills Essentials

Negotiation isn’t a tug-of-war, it’s a structured conversation. This module gives you practical strategies that help everyone feel heard and get to an agreed outcome. This session has an excellent negotiation exercise that gives everyone a chance to practise. The outcomes are often very different to expectations.

Course Content:
Prepare with clarity and purpose
Build rapport before bargaining
Identify win-win opportunities
Use influence and not pressure
Close agreements with confidence
Document the outcome

Presentation Skills Essentials

If you can’t hold attention, you lose your message. Learn how to open strong, use visuals with intent, and leave your audience remembering what matters.

Course Content:
Clarify your presentation’s purpose and structure
Engage your audience from the first slide (or word)
Leverage body language and tone for presence
Dividing the orange
End on a memorable, actionable note

Coaching & Feedback Essentials

Coaching isn’t about having all the answers, it’s about asking better questions. This session helps you guide conversations that develop others, not direct them.

Course Content:
Use listening and open questions to guide discovery
Discover the GROW model
Challenge gently, hold people accountable
Balance encouragement with constructive feedback
Foster ongoing growth through dialogue

Problem-Solving Essentials

Solve smarter, not harder. Whether you’re stuck or just stuck-for-time, this module walks you through breaking down a problem, generating ideas, and picking a solution that makes sense.