Positive Patient Experiences Training Course

Setting positive experiences can make a night and day difference for patients. This Positive Experience for Patients workshop gathers together a thinking group, on figuring out ways to improve patient experiences. This tailored Positive Patient Experiences in-house course can have a dramatic impact quickly.

And the best thing is, you’ll find lots of low-hanging fruit that’s easy to implement. So improving the patients’ experience might be a range of little things. Maybe it’s fixing the toaster in the common area? Maybe it’s just improving your bedside mannerism? Maybe it’s an extra garden clean up before the weekend?

Improving Patient Experience Training Course

Understanding and setting positive patient experiences can also be complex. So let’s look at the high hanging fruit too. Ancient Rome wasn’t built in a day but it was built eventually. The next frontier of patient service is creating positive experiences for patients. Your people will be surprised at the innovation and impact of positive experiences for customers. Discover ways to positively change your patients’ experience and interaction with your organisation and your staff.

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Nearest Capital/Regional City Or Virtual Delivery Preferred

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Key Learning Outcomes

Your tailored Positive Patient Experiences workshop will give participants the skills to:

Blueprint your existing patient experience
Consider your patients as guests to critique dramaturgy techniques
Motivate your people to move beyond excellent patient services as a performance metric
Critique the impact of positive patient experiences and stakeholder relationships
Build rapport with patients and carers (even when it seems impossible)
Substitute vocabulary that diminishes the ideal customer experience
Manage patient expectations professionally and practically
Evaluate how behaviour and attitude impacts on self and others
Appreciate the patient’s perspective and experience
Develop improved communication skills for improving the patient’s experience

Course Description

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4 – 12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost

Duration: This program can be conducted as a one day or half day program

Cost: Price on request.

Target Audience: Health Managers and Staff

If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752
Email: Deborah at [email protected]