A Trusted Learning and Development Advisor
A Trusted Learning and Development Advisor
Emotional Intelligence (EI or EQ) surged in popularity after Daniel Goleman’s work highlighted a simple truth: success at work isn’t just about raw brainpower but it’s also about how well you understand yourself and work with others. A high IQ might help you solve problems faster, but a high EQ often determines whether you can collaborate, communicate clearly, stay composed under pressure, and build trust in a team.
This Emotional Intelligence Skills Training course builds practical emotional awareness and self-control. Participants develop stronger self-awareness and self-regulation, improve empathy and assertiveness, and learn how emotions drive behaviour, decisions, and relationships at work. Many organisations are now using emotional intelligence as the foundation of their leadership capability frameworks. This makes a lot of sense as it’s a “self-discovery” step. To understand others you’ve got to understand you.
This is the next level. If you’ve got 6 or more people then the tailored inhouse course would be perfect
A one size fits all approach to building relationships is ineffective. Learn how emotional intelligence (EI) can give you valuable insights to understand how other people think and work.
The Emotional Intelligence & Relationship Building program will give participants the skills to:
Can your EI really affect your relationship building skills? Research has shown that EI affects team building, leadership, and communication skills. Our Emotional Intelligence Training course helps individuals and teams improve self-awareness, communication, empathy and resilience in the workplace.
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
| Module | Topics | Key Learning Outcomes |
|---|---|---|
| Module 1: Foundations of Emotional Intelligence | Emotional Intelligence (Goleman) |
|
| Key Emotional Intelligence Competencies |
|
|
| Using Emotional Intelligence in Work and Social Settings |
|
|
| Module 2: Building Self-Awareness and Emotional Management | Developing Self-Awareness |
|
| Evaluating Emotional Intelligence Skills |
|
|
| The Emotional Competency Framework |
|
|
| Module 3: Emotional Intelligence in Action | Emotions and Workplace Performance |
|
| Applying the SCARF Model |
|
|
| Module 4: Action Planning and Future Development | Developing a Personal Emotional Intelligence Growth Plan |
|
| Final Reflection and Next Steps |
|
Q: What exactly is emotional intelligence and why is it important at work?
A: Emotional intelligence (EQ) is your ability to recognise, understand and manage emotions in yourself and others. In a work setting, it helps with communication, conflict resolution, leadership, and maintaining psychological safety.
Q: Who should attend this emotional intelligence training course?
A: This course is ideal for team leaders, managers, HR professionals, project leads, and anyone who interacts regularly with others and wants to improve their influence, relationship skills, and self-management.
Q: Can emotional intelligence skills be developed or improved?
A: Yes. Emotional intelligence is not fixed — it can be developed over time using practices like self-awareness, emotional regulation, feedback, and guided training.
Q: How is this course delivered? Is there a virtual option?
A: We offer both in-house face-to-face delivery and virtual delivery. Our virtual sessions are interactive and use tools that simulate real conversations and emotional scenarios.
Q: What will I learn in this emotional intelligence training?
A: Participants will learn to:
Q: How long is the course and what group size works best?
A: The course can be run as a half-day or full-day workshop. We recommend group sizes between 6 to 12 participants to allow for interactive exercises and personalised feedback.
Q: Is emotional intelligence training beneficial for leaders specifically?
A: Absolutely. Leaders with high EQ are better at motivating teams, navigating change, handling conflict, and building trust and engagement within their teams.
Q: What makes this course different from other EQ or soft skills training?
A: Our program is highly tailored to workplace scenarios. We embed role-plays, real organisational challenges, and follow-up reinforcement tools so participants can apply EQ skills immediately on the job.
