Dealing With Angry Creditors Training Course

Dealing with angry creditors happens when they are waiting to be paid. There are two reasons this happens. The obvious reason is cashflow problems. The other reason is a sort of ego trip and bullying the other party into a weaker position. If your organisation’s reason is the second one, then ignore this course. You’ve got bigger fish to fry.

But if it’s uneven cashflow, then there are some ways to placate angry creditors.

This Australian professional development program shows your people how to reassure your creditors. Your people will learn to calm down your creditors, and your people will be surprised how a calm creditor is prepared to renegotiate a debt in times of economic uncertainty. Learn some proven skills of how your creditors could be thanking you for a reduced offer.

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Nearest Capital/Regional City Or Virtual Delivery Preferred

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Key Learning Outcomes

Your ‘Dealing with Irate and Nervous Creditors’ in-house program will give participants the skills to:

Build rapport to generate eroding relationships
Use reflective listening to gain an understanding of your creditors needs
Develop self awareness and the willingness to change your behavioural style
Search for opportunities
Plan your communication style and profile their personality style to reduce anxiety and stress levels
Understand what motivates each creditor
Help your creditors look for win/win outcomes in these uncertain times
Avoid/substitute vocabulary that can add fuel to the fire
Understand that people have different values and therefore different behaviours
Build a positive thinking framework
Broaden your scope of what represents value
Understand the importance of setting tactical wins for creditors
Renegotiate better terms when the uncertainty passes

Course Description

When your suppliers are selling goods and services, then they are usually happy. However, when the economy wobbles, your creditors can turn ugly and make their problems very personal. It is like a Jekyll and Hyde relationship. Creditors can forget your total value, and this is your opportunity to remind them.

‘Dealing with Angry Creditors’ Action Plan

Develop effective communication skills that can be applied when dealing with people who do not respond to normal communication processes.
Assist creditors to create win/win outcomes.
Generate a willingness to be flexible in times of economic uncertainty.
Communicate more effectively with difficult people.
Substitute words that are likely to inflame the situation.
Use transactional analysis techniques to promote calm.
Paint a glossy picture of previous history and good times ahead.
Profile the type of conflict.
Identify the telltale signs when a deal is very close.
Set behavioural boundaries.
Investigate value deals.

‘Dealing with Angry Creditors’ In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4–9 participants
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: Your ‘Dealing With Irate Creditors’ Workshop can be modified to fit inside your timeframe.
Cost: Price on request.
Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

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