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Dealing with Difficult Patients & Carers Training Course

Dealing with difficult patients training courses are very useful. Just because someone is a patient, that doesn’t mean they cant be very difficult. This course also covers dealing with difficult carers. And sometimes the patients and the carers don’t have the same expectations. Sometimes the relationship between the patient and care is dysfunctional.

Our tailored Dealing with Difficult Patients and Carers workshops have become ultra popular. This bespoke course has been delivered to most of the main hospitals across Australia. The regional hospitals are now the biggest users of the course. Allied health services & rehabilitation services are now reporting higher levels of patient abuse.

Unfortunately, in some instances patients and their carers can be very difficult. It’s a tricky balance between providing care and setting the boundaries. Dealing with drug and alcohol affected patients and carers is now a worsening problem too.

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Key Learning Outcomes

At the conclusion of this ‘Dealing with Difficult Patients and Carers’ workshop, participants will possess the skills to:

  • Recognise symptoms of difficult behaviour
  • Describe the anger cycle
  • Evaluate motivators of difficult patients and carers
  • Identify systemic causes of difficult behaviour
  • Examine current response to difficult patients and carers
  • Develop strategies for deflecting anger
  • Understand how to take “time-outs” on busy days
  • Improve personal emotional resilience
  • Develop coping mechanisms
  • Implement the ABC behavioural model

Course Description

The key to dealing with difficult patients and carers is to focus on the immediate behaviour. Then defuse the situation as quickly as possible and remain safe.

‘Dealing with Difficult Patients and Carers’ In-House Program FAQs

For maximum effectiveness, this course is best conducted as an in-house program.

Where can this course be held?

For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost.

What is the duration of the course?

Each course can be tailored to suit your timeframes.

Where can I get more information?

If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752 Email: [email protected]

Dealing with Difficult Patients & Carers 4.5 out of 5 based on 56 user ratings.

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