Dealing with Challenging Situations Training Course

Courses on dealing with challenging situations are in increasing demand. Imagine if you’re the person stuck up the telegraph pole and a group of angry people are shouting at you. What can you do?

Ambulatory staff are trained not to run into a situation. The running adds more heat and chaos. So instead they walk very quickly. But if it’s a child in danger, they throw out that part of their training and run straight in.

Tailored Dealing With Challenging Situations Inhouse Workshop

Dealing With Challenging Situations in-house workshops are incredibly popular. We can encounter aggression and violence during any particular day. And sometimes the situation at hand is highly emotional for everyone. The most important thing is that you leave a challenging situation safely. Your safety is paramount.

The ‘Dealing with Challenging Situations’ workshop revolves around your responsibilities when facing challenging situations. The course is full of practical strategies. We do a lot of work with emergency services, government, homeless services and parks. This Dealing with Challenging Situations bespoke training course covers how to handle drug and alcohol affected people too.

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Key Learning Outcomes

At the conclusion of the Dealing with Challenging Situations bespoke workshop, you will be able to:

Develop rapport to generate relationships where none exist.
Identify the root cause of the challenging situation.
Use reflective listening to gain an understanding of the situation.
Widen your perspective to capture stakeholder concerns.
View people as well-intentioned.
Discover your communication style.
Create feedback loops.
Remain positive even when the going gets tough.
Conduct a 30 second personal safety audit.
Be more intuitive.
Avoid/substitute vocabulary that can add fuel to the fire.
Understand that people have different values and therefore different behaviours.
Manage the reactions of yourself and others.
Create boundaries clearly and effectively.

Course Description

This program is designed to assist participants to cope effectively with situations which could be classified as ‘challenging’. Through an experiential learning process, participants will be guided through a journey of understanding as well as specific skill development in the areas of reflective listening, rapport building, developing self-awareness, assertiveness and delighting in diversity.

‘Dealing with Challenging Situations’ Action Plan

Identify and label each challenging situation.
Focus on the root causes rather than symptoms.
Deflect anger and stay positive.
Think on your feet.
Understand the concept of making a strategic withdrawal.
Using interruption techniques to reduce venting.
Reframe the situation positively.
Search for concessions that are of high value to other parties.
Reporting and knowledge management.

‘Dealing with Challenging Situations’ In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be adapted to meet your requirements.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEOs.

For more information about this training program, please contact Deborah Dear, Marketing Manager, on 1300 323 752 or email us at [email protected]

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