A Trusted Learning and Development Advisor
A Trusted Learning and Development Advisor
This public sector customer experience training program is unique. The public service can be seen as a double-edged sword. Everybody likes legislation when they benefit (like a tax concession) but they don’t like legislative outcomes that negatively affect them. This course will help your people to deliver more positive experiences for your customers (regardless of the outcome).
Positive customer expereiences make everybodys day. The receiver and also the person who created the positive experience. Why not start today. Have a look around the area where visitors enter and see if you can make the space more welcoming. Now you’ve made a start, the next step is to book an inhouse customer experience training course. (insert smiley face icon) The brackets was not an error just a cheery up.
Course Testomonial
“Facilitation was excellent and the training was tailored specifically to our needs. We were looking for Customer Service training with a difference and the 3-step approach was really great – the mystery customer component in particular. Recommend this training to organisations who want to investigate and improve the customer’s experience.”-C Lane, HR Co-Ordinator, Bathurst Regional Council
At the conclusion of this course, participants will be able to:
MANAGING THE PLASTICITY OF YOUR SERVICE DELIVERY
Your customers continually form perceptions of your services. The key is to make as many positive perceptions as possible through positive customer experiences. Often you can’t control the outcome for the customer but you can control the experience the customer receives.
For maximum effectiveness, this program is best conducted as an in-house program.
Target Audience: Public Sector Staff and Management
Cost: Price on request.
Timeframe: This course can be modified to fit with your timeframe.
Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.
If you would like an obligation free quote, Please contact:
Preferred Training Networks on 1300 323 752
Email: Deborah at [email protected]
or visit our website today: www.preftrain.com
