Aggressive Behaviour Management Training in Australia

Defusing Aggression Techniques workshops help deescalate tense situations. This also buys you some time to straighten your thoughts. Your number one priority needs to be that you get home that evening safely. You don’t need to win an argument. You don’t need to be right.

Here’s a sentence from a book written over 80 years ago by Dale Carnegie “Here lies the body of William Jay. Who died maintaining his right of way. He was right, dead right, as he sped along, but he’s just as dead as if he were wrong.”

Just make sure you get home safely. This practical defusing aggression course gives you ideas to make sure you’re home safe and sound.

This specialised defusing aggression workshop, developed by an organisational psychologist, equips participants with the necessary tools and strategies to manage aggression safely and professionally. Recognising and addressing these aggressive behaviours effectively is critical not only for resolving conflicts but also for ensuring the safety and mental well-being of staff.

Frequently Asked Questions

Q: Who should attend Aggressive Behaviour Management Training?

A: This course is ideal for staff who deal with the public or high-stress situations, such as healthcare, government, or customer-facing roles.

Q: What will participants learn?

A: Participants will learn how to recognise early signs of aggression, apply de-escalation techniques, and manage conflict safely and professionally.

Get Instant Quote in just 5 Clicks!

Which Training Program?

How many participants?

Your preferred training duration?

Nearest Capital/Regional City Or Virtual Delivery Preferred

Do you have any additional training requirements?

Key Learning Outcomes

By the end of this tailored ‘Defusing Aggression Techniques’ workshop, participants will be able to:

Identify and understand physiological responses to aggression, including the effects of adrenaline and cortisol surges.
Recognise how aggression impacts decision-making processes.
Control their emotions and maintain composure in high-stress situations.
Implement proven techniques to defuse aggression effectively.
Understand the nuances of different types of aggression and appropriate responses.
Utilise the A.D.E.F. (Attention, Defuse, Evaluate, Forego) framework as a practical tool for de-escalating aggression.
Recognise safe exits and strategies to remove themselves from dangerous situations.
Use empathetic language to promote calm and reduce hostility.
Apply non-threatening body language to de-escalate aggressive encounters.
Avoid common pitfalls through “The 5 Foregoing Temptations” when facing aggression.
Prioritise personal safety and debrief after intense interactions.
Develop action plans for dealing with aggression in the workplace.

Course Description

Participants will delve into the complexities of aggression and learn practical methods for handling it calmly and professionally. Our Aggressive Behaviour Management Training course is designed to help professionals safely manage and de-escalate aggressive behaviour in high-stress environments. With a focus on the physiological and psychological aspects, this course covers how adrenaline and stress responses influence our reactions and provides tools to regain control. The course’s core, the A.D.E.F. framework, offers an easy-to-remember approach to address aggression systematically. From identifying exits to utilising empathetic phrases and calming body language, participants gain skills and navigate these volatile situations safely.

Participants leave with an actionable plan for managing workplace aggression and a reinforced understanding of the importance of prioritising their safety above all.

‘Defusing Aggression Techniques’ In-House Program Details

Target Audience: This course can be tailored for the specific cohort, whether it be the leadership team, another group of managers/team leaders or employees.
Group Size: Best suited for 6–12 participants to ensure interactive learning.
Delivery: This course can be delivered both in-person or virtually.
Duration: This course is available as a 1-day course or a truncated 1/2 day course.
Cost: Available upon request.

Whether you’re seeking to refresh your conflict resolution skills or acquire new techniques, this course provides essential strategies for defusing aggression and maintaining workplace safety.