Outliers

Here is a quick exercise:

Put together some PowerPoint slides about your company, your clients, the year you commenced business and your strategic direction. Now show it to your employees and note them drifting in and out of consciousness. They will be bored and uninspired.

As an alternative, tell a story about your company, why it was set up, the difficulties it faced, where the organisational values came from. Use a story board to show the reasoning behind your strategic objectives. Your audience will be engaged and motivated to get behind your strategic objectives.

There are 14 proven rules to telling great stories. To whet your appetite, we’ve listed 3 of the rules:

Rule #5 – Create visual metaphors. Strong visual metaphors used in the right sequence can keep any audience on the edge of their seat (no matter what the topic is).

Rule #8 – Build rapport and trust. Most managers are aware of the critical importance of rapport and trust. However, very few managers have a tool kit of practical ideas to build rapport and gain trust.

Rule #10 – Embed emotional triggers and cues – this part of story telling is not for the faint-hearted. The storyteller needs to dig deep to bring out emotive cues to connect deeply with the audience. The emotional cues and triggers need to be planned and strategically placed into the story for maximum impact.

“People have forgotten how to tell a story. Stories don’t have a middle or an end any more. They usually have a beginning that never stops beginning.” – Steven Spielberg

Story Telling In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–9 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be adapted to meet your requirements.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.

Want to know more about our storytelling or storyboarding course?

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

This truly unique course was designed by an organisational psychologist to help your people feel more comfortable saying “No”. “No” can be omnipotent and is often under-used for a variety of reasons including cultural, personality and cognitive differences.

The course can be very valuable at home too. Do you ever say “yes” to something you don’t want to do? Small children are the world’s best negotiators, and what about family and friends who expect you to follow their every whim.

“To stem the flow of dough, saying no is the go.” — J. Morris

What happens when people can’t say “no”

“One of our supervisors drove us crazy. When a complaint was escalated to him, he took great pride in showing us his problem-solving skills. He never just solved the problem, he always added an extra or 2 to delight the customer. Most of the time the extra would not be delivered, and the customer would call back the following week even angrier. We begged him to stop offering extras that we could not deliver, but he just couldn’t help himself. Our department had the highest level of complaints and was disbanded. It was a shame because we were a great team, and it was as a result of not being able to say “No” and extending ourselves unnecessarily.” —Anonymous and frustrated

How to Say No In-House Program Details

This program can be conducted as in house training at your offices.

• Group Size: An ideal group size is 6–10 participants.
• Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a training venue at a small additional cost.
• Duration: Each course can be conducted as a one-day program.
• Cost: Upon request.
• Target Audience: Managers and staff: people who sometimes say yes when they should say no.

This course was designed by an organisational psychologist to give managers and supervisors proven skills to manage staff who they will frequently bump into outside of work. By following this proven methodology, participants will feel more secure managing at work and simultaneously enjoying the benefits of working in a close-knit community. It doesn’t have to be manage OR enjoy being part of the community. It can be manage AND enjoy being part of the community.

This course will also take participants through likely scenarios that they will face. Participants will question their assumptions and also explore any unconscious biases that they may have. At the conclusion of the course, participants will be far more confident in their role as a manager in a regional area.

As one participant stated:

“Employment is a major problem in regional communities. Being a manager can be a privilege and a burden. But my role as manager is very important so I can look after my family. I’d just like to be able to separate my work role from my community role.”

Regional Manager Training In-House Program Details

This program is best conducted as in-house training at your offices.

• Group Size: An ideal group size is 6 – 14 participants.
• Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a training venue at a small additional cost.
• Duration: This course can be adapted to your time frame
• Cost: Upon request.
• Target Audience: Managers

Contact Preferred Training Networks today:
Phone: 1300 323 752
Email: [email protected]
Website: www.preftrain.com.au

Take a look at our highly recommended and popular training courses: Emotional Intelligence Course, Workplace Inclusion & Diversity Training, Writing Skills

The benefits of your Reward and Recognition workshop are:

1. Getting buy-in for higher performance objectives.
2. Linking higher performance to rewards (how the experts do it).
3. Motivating your employees to achieve stretch goals.
4. Rewarding your employees on achieving their KPIs.
5. Developing a long term incentive program.
6. Creating intrinsic and extrinsic rewards for your employees.
7. Designing a recognition strategy that is aligned with your organisational strategy.
8. Creating seamless process improvement.
9. Building rapport to generate trust and productivity.
10. Using effective communication techniques to empower others.
11. Building a culture of continuous improvement.
12. Encouraging a knowledge and information sharing culture.
13. Removing any potential bottlenecks.

‘Employee Recognition’ In-House Program Details:

For maximum effectiveness, this program is best conducted as an in-house program.

• Ideal group size: 4–12 participants.
• Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
• Duration: This program can be adapted to meet your requirements.
• Cost: Price on request.
• Target Audience: Anybody who communicates with your customers.

If you would like more information on this training program, please contact: 1300 323 752 Email:[email protected]

It is critical for organisations to seize opportunities to provide better products and services for your customers and clients. In business, it’s a competitive advantage. In the public sector, customer service performance indicators are constantly monitored for funding and resourcing decisions. The challenge is that it’s much easier to ridicule ideas rather than to take risks exploring opportunities. At a discussion table, it is much easier to find reasons why a concept won’t succeed. Consequently, resisting change and quashing creative ideas hinders organisational opportunities. Imagine if you could unhinge negative thinking styles and transform them into plans of action. This program is guaranteed to change the way concepts are considered and will promote action rather than following the path of least resistance.

6 signs that your meetings have too much negative thinking styles and change resistors

1. At least twice as much time is spent talking about why concepts won’t work.

2. Communications silos have built up in your organisation, with many fiefdom disputes.

3. Negative speakers get more air time at meetings.

4. Often, no matter what the new concept is, the objections will be similar.

5. Doing a lot of analysis and critiquing is mistaken for doing a lot.

6. Much more time is spent accumulating “new” information rather than acting on existing information.

Be wary of people smart enough to stop things from happening but not action orientated enough to find ways of overcoming the problems and hurdles they have identified. (Pfeffer and Sutton 2000) Pfeffer, J & Sutton R (2000)

“The Knowing Doing Gap” Presidents and Fellows of Harvard College, USA

Influencing Negative Thinking Personalities And Change Resistors In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be adapted to meet your requirements.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEOs.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

If you answered “Yes” to any of the above questions, you are a CREDIDIOT®. How’s your personal financial awareness? Credit companies make billions of dollars every year from CREDIDIOTS. Not long ago, people prided themselves with how little debt they had, whereas nowadays, marketers have made it almost trendy to be severely in credit card debt (to large organisations). Personal banking behaviour is now a huge industry. Below are the 11 golden rules to reduce credit card expenditure and interest rates.

Follow these credit card rules, and you will stop wasting valuable dollars paying inflated interest payments. Do yourself and your family a favour and don’t be a CREDIDIOT®. Learn how to reduce credit card debt and make sure you attend this credit card reduction training program.

1. The best number of credit cards to own is zero. Credit cards are too tempting, and the cash is far too available.
2. The only other acceptable amount of credit cards is one. Refer to all other credit cards in your possession as credidiot® cards.
3. Phone all the major credit card companies and ask for their current credit card interest rates.
4. Ignore the enticement offers of low interest credit card rates as once the honeymoon period expires these rates are likely to rise
5. Ask competing credit card companies if they are interested in taking on the debt from an existing card. This “Balance Transfer” is standard practice, and a competing bank will often offer you a very low balance transfer rate. The bank will transfer the debt to your card but will charge you a far lower interest rate on the transferred amount.
6. Enquire at your bank about a term loan to pay off your credit card. You can get a term loan at a far lower interest rate. Write a promise to yourself that if you get the loan then you will cut up the credit card. Otherwise, you will have increased your credidiot® behaviour by getting more lines of credit.
7. Pay your debts according to the highest interest rates. Identify the highest interest rate and make it a goal to rid yourself of this millstone.
8. Call your credit card institution and tell them you want a reduced interest rate. You will be surprised how willing they will be. Credidiots are always very profitable, and credit institutions are very smart businesses.
9. Fight back against the people that make credit seem trendy. Every time you hear the word credit, think Credidiot®.
10. Don’t get overexcited about collecting credit points. If you really want that trip overseas, cut the credit, and you will be able to afford it at its normal price very soon. You will also enjoy the trip more as you know you haven’t been saddled with extra debt.
11. Avoid annual charges, call your bank and tell them that you don’t pay annual credit card fees. You might be surprised how willing they might be to waive these fees for you.

How’s Your Financial Awareness In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–20 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: Usually conducted as a 60 minute or 90-minute session.

Cost: Price on request.

Target Audience: All staff.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Note: Credidiot® is a Registered Trademark of Niall Kennedy. All rights reserved.

How good are your trust building skills?

1. Our people often give discretionary effort.
2. Our people feel empowered to make decisions quickly.
3. Our people trust each other.
4. Our people can easily communicate their opinions with their colleagues and managers.
5. We focus on problems and not on people.
6. We have a culture that thrives on transparency.
7. Our people know the importance of creating realistic goals.
8. Our people trust our organisation.
9. Our management team walk the talk.
10. Our people shun gossip and innuendo.
11. Our organisation breaks down communication silos.
12. Our people focus on solutions rather than getting lost in the problem.
13. Our culture accepts failures as necessary growth lessons.
14. Our people value honesty.
15. We have cross-functional goals within the organisation.
16. Our people know the importance of knowledge sharing and innovation management.
17. Our people give and receive open, honest feedback.
18. Our people are always supported and trusted by their managers.

Trust Building In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

• Ideal group size: 4–12 participants.
• Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
• Duration: Your Trust Building Course can be modified to fit inside your timeframe.
• Cost: Price on request.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

The 4 models covered are:

1. 70 20 10
2. Performance Consulting
3. Blended Learning
4. Connectivism

Here’s a quick overview of the Moving the Responsibility of Learning to the Learner presentation:

Staff love to highlight “lack of training” on their exit surveys. But it’s fair to say that they need to shoulder some of the responsibility. They often treat Training Needs Analysis as a tick box exercise. They complain that they need some upgrades. And quite often they don’t even bother to show up on the day of the training. Now there is a trend to make the learner accountable. The L&D team will act more like a performance consultant than a training organiser. In this presentation, you’ll discover your organisational readiness (and maturity) to shift the accountability of learning.

What do previous participants thing about the tailored minute taking inhouse training course?

“For an unexciting topic, albeit useful, the seminar was enjoyable and on topic. My key takeaways would have been clarifying in a meeting (as I often feel the minute taker shouldn’t speak), clarification of the role of a minute taker and ensuring language is simple and not open to interpretation.” S Joseph Russell Kennedy

“Good tips to improve the art of minutes taking” K Heng Ng The George Institute

ACCURATE MINUTES PROMOTE ACTION

Minutes, also known as protocols, are the instant written record of a meeting. They typically describe the events of the meeting, starting with a list of attendees, a statement of the issues considered by the participants, and related responses or decisions for the issues. Accurate minutes can be worth their weight in gold, as they provide clarity and a tangible record of an intangible event.

NUTS AND BOLTS

Guidelines

Group Size: An ideal group size is 4– 10 participants.

Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a venue at a small additional cost.

Look at what you receive within 24 hours at no cost: At the conclusion of this tailored minute taking training course, participants will be able to:

• a program outline
• a bio of a proposed facilitator
• program cost
• possible dates (if requested)

If you would like more information on this training program, please contact: Ph: 1300 323 752 Email: [email protected]

In addition to our minute taking course, we can assist you with more inclusive training like: courses in strategic planning, time management courses, and train the trainer courses.