Other Courses

When an unacceptable behaviour is not addressed, it sends a message that misbehaviour is OK. Workplaces need to ensure that unacceptable behaviour is challenged and managed effectively. The vast majority of people want to come to work to do their job, enjoy the workplace and get along with their fellow employees and managers.

The first step is to get rid of unacceptable behaviours by establishing a strong functional workplace culture. Current workplace studies indicate that you need seven good employees, to counter the impact of one errant employee. In the current tight workplace conditions, you simply cannot afford poor workplace behaviour. This program will provide you with the tools and insights to better manage unacceptable behaviour whilst at the same time developing a positive workplace culture.

Which behaviours are prevalent in your workplace?

• Lying
• Rudeness
• Employee apathy
• Backstabbing
• Swearing
• Poor time keeping
• Bullying
• Innuendo
• Shadow Managing
• Poor work
• Poor workplace behaviour
• Shouting

Imagine the difference if you had no boxes to tick! Believe it or not some workplaces operate seamlessly where employees actually look forward to coming to work! When employees are engaged and feel valued they are more likely to contribute productively to the workplace and their work.

Case Study

Your organisation should have existing processes in place to manage unacceptable employee behaviour. However, a recurring problem is that managers try and shortcut the process. Here is a commonplace scenario:

Manager: “Liam is absolutely useless. We need to get rid of him today. He is driving everyone nuts and since he started, the team has become dysfunctional.”

HR: “That doesn’t sound good, what conversations have you had with him?”

Manager: “None – I’m letting you know now. How about you get rid of him next week.”

HR: “What have you done so far to manage the situation?”

Manager: “Nothing”

HR: “You need to manage it locally. Follow the process and if that doesn’t work then please come back to me.”

Manager: “But that’s not fair, I don’t have time. Isn’t HR’s job to look after the people stuff?”

HR: “It’s also your job to manage your people. Our process is that you need to try and resolve these issues locally before coming to HR. That’s the process. You’ll find its robust enough to help you but you need to try and manage it locally and get more involved. Please don’t think you can simply dump the problem on HR. It simply doesn’t work that way. I know this might be hard to believe but your understanding of the situation might be completely wrong. The process will help us discover what’s really happening and will give us strategies to manage the situation”

If this sounds familiar, then this course will certainly help participants to manage unacceptable employee behaviour.

“When employees are engaged and feel valued, they are more likely to contribute productively to the workplace and their work.”

• Review your existing process
• Analyse current workplace behaviours
• Identify preferred workplace behaviours
• Develop practical workplace values
• Describe the impact of unacceptable workplace behaviour
• Develop strategies to manage unacceptable behaviours
• Illustrate the relationship between engagement and performance
• Differentiate between behaviour and the individual
• Explain how group dynamics impact positively and negatively on workplace behaviour and performance
• Discuss positive mental health opportunities for the workplace
• Learn how to use your strategic objectives to tackle unacceptable employee behaviour

Managing Poor Performance & Unacceptable Employee Behaviour In-House Program Details

This program can be conducted as in-house training at your offices.

Guidelines

Group Size: An ideal group size is 6 – 14 participants.

Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a training venue at a small additional cost.

Duration: This course can be adapted to your time frame

Cost: Upon request.

Target Audience: Supervisors, Team Leaders and Managers

This program will provide participants with the foundation skills to be effective facilitators. Participants will learn how to incorporate adult learning principles, differentiate between process and content and understand group dynamics.

Facilitator Skills Training Workshop Session Plan

MODULE 1: Adult Learning Styles

• Overview of adult learning principles
• Review of adult learning styles
• Application of experiential learning model
• Different personality styles in a room – what to expect

MODULE 2: Purpose of Facilitation

• Identify purpose of facilitation
• Develop relevant outcomes
• Overview of Bloom’s Taxonomy
• Effective evaluation
• Practical exercises and discussion

MODULE 3: Process and Content

• Differentiate between process and content
• Ensure process matches content
• Maximise outcomes by using effective processes
• Design effective facilitation sessions
• Practical exercises and discussion

MODULE 4: Questioning and Listening Skills

• Questioning and listening leads to results
• Understand how to use questions to unify a group
• Reach consensus on organisational direction through questioning
• Use laddering techniques to understand thinking styles
• Practical exercises and discussion

MODULE 5: Group Dynamics

• Improve understanding of group dynamics
• Utilise group dynamics to improve learning outcomes
• Develop strategies for managing group dynamics
• Differentiate between task and maintenance roles
• Practical exercises and discussion

MODULE 6: Facilitation Techniques

• Demonstrate a range of facilitation techniques
• Design relevant facilitation techniques
• Practise facilitation techniques
• Practical exercises and discussion

Guidelines for an In-House Facilitation Training Program

Group Size: An ideal group size is 4– 10 participants.

Venue: For your convenience, you can choose to conduct this facilitation skills program at your offices. Alternatively, we can provide a venue at a small additional cost.

Duration: This course can be tailored to meet your timeframes.

Cost: Upon request.

Target Audience: Trainers, Facilitators and Projects Leads

Complementary and aligned courses include: 

• Supervisor Training Courses
• Corporate Training Courses
• Professional Development Workshops
• Performance Management Training
• Employee Upskilling Programs

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Tuckman’s stages of group development describe the four different stages of a group as they get together to operate collectively. The stages of group development by Tuckman enable people to gather a better understanding of how groups work.

Forming: This stage is marked by the desire of people to be accepted by others without any conflict. People avoid issues and focus on understanding team structures. However, people are gathering information about each other.

Storming: People can remain polite to each other only as long as issues are being addressed. This stage is marked by the presence of minor confrontations and, depending upon the organisation’s culture, most of the issues are suppressed.

Norming: This stage marks the establishment of ‘rules of engagement’. People understand each other better and learn to appreciate skills.

Performing: This is the stage of interdependence and flexibility. People know each other well and are able to trust them to make way for independent activity. Group identity and morale are high and people are able to direct their efforts towards desired goals.

Adjourning: This phase marks the completion of the task and dissolution of the team. Following this stage, team members may either become less focused or highly focused. The behaviour at this stage varies.

If you are looking for professional development course in Australia, get in touch with Preferred Training Networks. We have the best trainers, facilitators and instructional designers in Australia. We offer a wide range of courses to meet your specific requirement. To know more about our courses, get in touch with us. You can contact us through our online form or call us to receive a free quote.

Effective Presentation Skills

Learn how to deliver an effective business presentation that will bring about the results your organisation is looking for. Learn to structure your presentation to meet the audience’s expectations. Learn how to engage the audience no matter what the subject is. Presentations are often used as a formal method to plan and progress any business idea. They can be fun as they give people a chance to hold the stage and speak their mind. Organisations can use effective presentation skills to raise issues and find solutions to problems. An effective business presentation delivers a clear, concise impression on the audience.

Advanced Presentation Skills Training

If your people are already experienced presenters then we can jump straight into developing their presentation styles. We can critique their presentations. Each presentation can be videotaped too. Depending on the existing skill level of the audience we will customise a program that brings your people to the next level. Professional presentation skills training can often be the difference between clinching the outcome and missing the outcome. Don’t let your organisation miss out. For advanced training and effective business presentation techniques training, enrol in one of our professional courses. Download the Presentation Skills Training full course outline and submit your training request online.

How good are you at presenting?

Ask yourself the following:

1. I know the outcome I want to achieve from my presentation.
2. I plan and rehearse before presenting.
3. I know what to say and when to say it.
4. I understand the audience and their link to the topic.
5. I am aware of the audience’s expectations.
6. I know that the presentation content will be understood by everyone in the audience.
7. I always start the presentation by defining the purpose and the importance of the topic.
8. I involve the audience by asking questions and gaining their feedback.
9. I am able to sustain the interest of the audience throughout the presentation.
10. I use visual aids to make the message more clear to the audience.
11. I use one font throughout the presentation and use one concept per slide/overhead.
12. I talk without the use of a script.
13. I make eye contact with the audience.
14. I keep my tone natural and my voice loud enough for everyone to hear.
15. I finish the presentation by summarising the main points and recommending a future course of action.
16. I am prepared for questions and that the audience may have.Your Presentation Skills program is custom designed to provide strategies to teach participants how to plan, structure, and deliver powerful presentations. Not only will participants learn how to engage their audience, they will also learn how to structure their presentations in order to deliver effective messages.

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4 – 10 participants

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: Your Presentation Skills Course can be modified to fit inside your timeframe.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.