Office Management Skills Training

Compassion Fatigue Training Course

Target Audience:
The course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees.

Duration:
This course is available as a 1-day course or a truncated ½ day course.

Delivery:
This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations.

Group Size:
We recommend a group size of 4-10 people.

Performance Management Training Course

This program will provide your staff with a range of skills and knowledge to better manage and address poor performance. Drawing on current data and using a very practical approach, this program will give your managers the confidence to better manage performance and work towards improved outcomes and productivity. Equip your team with real-world tools to lift accountability, tackle underperformance, and align expectations.

*** Please note, we can incorporate your performance management policy and procedure and any other relevant organisational information into the program.***

Your tailored Performance Management inhouse training course will give participants the skills to:

Give regular and effective feedback.
Develop strategies to manage poor performance.
Build rapport to generate trust and manage resistance.
Use effective communication techniques to empower others.
Manage high performers who can sometimes cause chaos.
Incorporate evidence based outcomes in performance management.
Address avoidance behaviours and strengthen your leadership team’s ability to manage performance proactively.
Set appropriate behavioural targets as well as other more quantifiable targets.
Create a culture that fosters high performance and high expectations.
Apply structured performance conversations that align with HR compliance and Fair Work standards.
Understand what games people will play to “widen the goalposts”.
Link reward recognition and feedback.
Counter staff that have “quit and stayed”.
Build self-control into performance discussions.
Set boundaries with staff.

“Left unchallenged or managed badly, poor performance will impact on morale, staff engagement and ultimately, performance.”

Performance Management In-House Program Details

Group Size: An ideal group size is 6 – 10 participants. “Tailored for Fair Work and current HR frameworks”

Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a venue at a small additional cost.

Duration: This course can be adapted to fit with your timeframe.

Cost: Upon request.

Target Audience: Managers, Team Leaders and Supervisors

Time Management Training Course

Managing time well at work isn’t just about meeting deadlines and boosting productivity. Our Time Management Training course is designed for busy professionals and teams across Australia. It’s also about enjoying more job satisfaction while keeping stress and burnout at bay. When time management training is provided, you foster a sense of structure and well-being.

This is especially helpful if you’ve been meaning to improve work-life balance and improve your team’s ability to manage change. Our training encourages daily and long-term time management, which means you’ll be helping your team develop a fresh perspective on how to make the most out of their time.

What You’ll Learn – Key Outcomes

Time is of the essence, especially in matters of business. Our goal with our time management skills training is to teach participants how to plan each day and be more in control of their daily activities.

Learn to prioritise tasks to complete critical projects and even bigger goals. You’ll also learn to juggle multiple responsibilities and deadlines while meeting personal and professional milestones.

Leaders can benefit from our time management course, too, as they hone their delegation skills while managing daily interruptions-including phone calls, emails, and drop-in visitors.

For even better results, pair this training with our course on managing aggression, which covers de-escalation techniques on the phone and how to have critical conversations with people

Frequently Asked Questions

Q: Is this Time Management Training available in all Australian cities?
A: Yes, we offer in-house training in Sydney, Melbourne, Brisbane, Perth, Adelaide, and regional areas. Virtual delivery is also available.

Q: Who is this training suitable for?
A: This course is ideal for team members, managers, and leaders looking to improve productivity and reduce burnout.

Q: What’s included in the training?
A: The course includes expert facilitation, a workbook, and post-session resources for continued success.

Team Building Training Course (Residential Option)

Teams can only work effectively if team goals are aligned with organisational objectives. If the team isn’t effective, managers often blame personalities within the team rather than the fact that the team has never been trained in the team building dynamics of working as a unit. Our Project Management Training course equips Australian professionals and teams with the tools, frameworks, and techniques to deliver projects on time and within scope. Team building exercises, activities, simulations and ideas can help with building a highly effective team. Your team building training course can be tailored to your needs.

If you have a dysfunctional team or non-productive team, then this program is ideal.

Ask yourself the following about your team:

Team members have a sense of common purpose on why the team exists and are focused on achieving common goals.
Team members know what tasks need to be completed and by when.
Team members know the roles and responsibilities of each person in the team.
Team members clearly understand their power, authority and the decision-making process.
Team members create a culture of trust and open, honest communication.
Team members resolve conflict openly, constructively and quickly.
Team members share all relevant data with each other.
Team members contribute creative ideas and solutions.
Team members feel that their individual ideas and personalities are recognised and respected.
Team members find team meetings efficient, productive and focused on results.
Team members are given feedback and encouraged to improve their existing skills.
Team members are encouraged to make suggestions and are involved in the planning process.
Team members participate fully by asking questions and fulfilling their commitments.
Team members have fun at work and care about each other.
Team leaders work towards getting results and developing team members.

Your Team Building program is custom designed to help participants be better prepared to apply team building strategies in order to greater team productivity and pursue organisational objectives. Every team is unique and will have different preferred learning styles, attitudes, needs, and behaviours.

We offer a range of professional staff development training for employees including leadership training courses, conflict resolution and unconscious bias training for employees and more.

Team Building Training In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4 – 12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: Your Team Building Course can be modified to fit inside your timeframe.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers, ELT or CEO’s.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.