Management

This tailored ‘Employee and Industrial Relations’ training program will provide participants with the confidence to better manage employee relationship issues. Whether it is dealing with a formal behavioural issue or simply talking with staff about pay and conditions, managers need to be correctly informed. Without the correct information, managers run the risk of making poor decisions on the run or shooting from the hip and potentially inflaming the original issue.

Employee and Industrial Relations In-House Workshop

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size 7–12 participants

Venue: For your convenience, you can choose to conduct this program at your premises. Alternatively, we can provide a training venue at a small additional cost

Duration: This program can be conducted as a one day or half day program

Cost: Price on request.

If you would like more information on this training program, please contact:
Preferred Training Networks on 1300 323 752
Email: Deborah at [email protected]

Conditioning is related to taking initiative. So are cultural differences. So are decision-making styles. In fact, you’d be amazed at how many aspects can blinker your focus and initiative. However, at the same time, it’s critically important to adapt to your role. If you are not taking enough initiative and being proactive, you can stifle the organisation’s opportunities.

Proactive In-House Training Program Details

Ideal group size: 4–12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be conducted as a one day or half day program.

Cost: Price on request.

Target Audience: Supervisors, Team Leaders and Management.

• Understand and achieve expectations set by the organisation
• Communicate effectively with clients, managers and colleagues
• Explain what affects your client’s expectation of your product/service
• Understand that each ‘moment of truth’ with your client can affect future interactions
• Position your organisation as a valued asset to your clients
• Apply active listening and questioning skills
• Describe the importance of service quality
• Discuss the reasons (that the academics agree)why clients will leave for a competitor

Develop an Action Plan

1. How to develop rapport with clients.
2. How to find out what they expect from you and your organisation.
3. How to ensure what you deliver is what the client expects – this is not easy.
4. What to do if you think the client is going to depart and join a competitor.
5. Understand the psychology of how perceptions are formed in the mind of your clients.

Managing Client Expectations In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–12 participants.

Venue: For your convenience, you can choose to conduct this program

Duration: This program can be adapted to meet your requirements.

Cost: Price on request.

Target Audience: Anybody who communicates with your clients.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

What is different about it?

The essential difference is that interviewing is a behavioural diagnostic tool that asks competency-related questions that focus on past examples of demonstrated ability rather than asking hypothetical questions. E.g. ‘when did you demonstrate…’ rather than ‘what would you do if…’

Why do companies use behavioural interviewing?

• You can design specific behavioural questions to determine which candidates possess the particular competencies required. You can unearth whether candidates have demonstrated these competencies in past work experiences and how past performance relates to the requirements of the role.
• You can use reference checks to validate the specific situations events and examples that candidates provide in the interview. This reduces the ability for candidates to use hyperbole and hide important information.

• Develop a selection approach for Competitive Advantage.
• Develop competency in targeting talent.
• Interpret data correctly and position information quickly.
• Ensure your people are aware of what questions cannot be asked.
• Assess the impact of Behaviour Based Interviewing vs. Traditional Interviewing.
• Identify ways in which current selection skills can be enhanced.
• Generate a willingness to be self-aware and seek feedback with the purpose of eliminating ineffective selection strategies.

What does a typical program outline look like?

Self-awareness

• Self-awareness allows us to identify ineffective behaviours in the interview process
• Behaviour can be a stumbling block to success
• Choose our behaviour and choose our results
• Identify and label personal bias, ineffective thinking and reactions

Building rapport

• Rapport is more than respect and communication
• Build relationships by “getting into the world of others”
• Generate rapport with people whom we see as different to ourselves
• Use body language to understand others and build rapport
• Rapport as an interview technique

Team effectiveness

• Design interview processes as a team
• Use objective guidelines to make decisions
• Maintain code of conduct
• Avoid temptation to redesign the process
• Respect diversity of ideas

Avoid basic interview errors

• Collect relevant information to help you determine how well a candidate will perform in your environment
• Develop proficiency and comfort in taking notes
• Aggregate statistically significant candidate data
• Encourage shy and nervous candidates to open up appropriately
• Deal more effectively with candidate’s who are evasive
• Identify candidates who are creating answers
• Re-gain control of the interview when candidates are overly talkative

Design the interview process

• Selection for Competitive Advantage
• Team Management Process
• Selection Process
• Behaviour Based Interviewing Process
• Behaviour Based Vs. Traditional Interviewing

Interview guide

• Identify the skills that are essential for success in the position and your organization
• Develop and ask effective, behaviour based questions
• Develop structured interview guides
• Measure skills objectively instead of responding to personality
• Assess a candidate’s ability to thrive in a rapidly changing environment
• Make decisions based on data rather than gut feelings

Develop and conduct legally defensible interviews

• Identify and overcome personal biases that interfere with effective decision making
• Objectively assess the strengths of candidates from different cultural backgrounds
• Avoid the pitfall of placing too much emphasis on body language
• Develop strategies to detect and avoid bias on the basis of gender or cultural factors
• Avoid hiring practices that could lead to complaints or negative publicity

Ensuring Equity

• Increase awareness
• Eliminate inappropriate barriers to effective hiring decisions
• Behaviour vs. Personality
• Biases vs. Behaviour
• Stereotypes & prejudices
• Ensure equity in note taking
• Develop and conduct legally defensible interviews
• Respect generational values

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 3 to 8 participants

Venue: For your convenience, you can choose to conduct this program at your business premises Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be adapted to meet your requirements.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Would you like to attend this program?

• Ideal group size: 4 – 12 participants
• Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost
• Duration: This program can be conducted as a one-day or half-day program
• Cost: Price on request
• Target Audience: Supervisors, Team Leaders and Management

Ask yourself the following questions:

1. Is our organisation quick to respond when a business opportunity arises?
2. When a profitable niche develops, is our organisation at the head of the field?
3. Do we have flexible but structured problem solving and decision making systems?
4. Are our people highly motivated and engaged?
5. Does our organisation respond very quickly to changing priorities?
6. Do our people plan their day even during periods of chaos?
7. Has our management team been trained to identify and communicate with different generations and personalities?
8. Do we use a sound performance management system?
9. Do we set clear expectations to all our stakeholders?
10. Have we been professionally trained in change management techniques?
11. Do we not over-promise and under-deliver?
12. Are our people encouraged to think ‘Lean’?
13. Are our systems seamless even during constant change?
14. Have we got a clear role description and no role ambiguity disputes?
15. Can we manage conflict quickly?
16. Have we set behavioural expectations for all employees?
17. Do we have a culture of open communication and break down any communication silos?
18. Do we provide an excellent service to all our stakeholders?
19. Do we have a proven service recovery system in place?

If you answered No to 5 or more of these questions then this course is ideal for you

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

• Ideal group size: 4 – 12 participants.
• Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
• Duration: This program can be adapted to meet your requirements.
• Cost: Price on request.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Adaptive Flexible Management 4.2 out of 5 based on 34 user ratings.