Management

How good are you at avoiding uncertainty?

Ask yourself the following questions:

1. We communicate often with the employees to keep them informed of how the change is being implemented.
2. We have a communication plan of more than 2 pages.
3. We always explain the effect of change to our team.
4. Our people can read the signals of any uncertainty.
5. Our people have a proven platform to work calmly during any uncertainty.
6. We have a culture that acknowledges intuition and interpretation.
7. Our people know the importance of risk management.
8. Our people set contingency plans.
9. Our people think on their feet.
10. Our people know how to effectively manage anxiety, body language and stress during any uncertainty.
11. We set clear short and long-term goals which can be easily achieved.
12. We take time to understand the people who strongly resist uncertainty and help them become more positive about it.

Would you like to attend this program? For maximum effectiveness, this program is best conducted as an in-house program.

• Ideal group size: 4 – 12 participants.
• Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
• Duration: This program can be adapted to meet your requirements.
• Cost: Price on request.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

‘How to make better decisions’ workshops

“If it quacks and waddles, it’s a duck” is traditional thinking. Your people need to challenge traditional thinking styles and consider that maybe it’s a chicken disguised as a duck because it’s tired of chickens been branded as poor crossers of the road. Help your people question everything and your organisation will benefit from better decision-making training and your people will become experts at unearthing critical information.

How good are your interpretation skills?

Ask yourself the following:

1. I can understand my preferred communication style.
2. I can tailor my communication style to suit my clients, colleagues and manager’s communication style.
3. At work, we have eliminated role ambiguity.
4. Our organisation’s goals are easily understood.
5. Everyone can link our organisation’s mission and vision to the overall strategy.
6. I can interpret the basics of a profit and loss account and a balance sheet.
7. I have developed my listening and questioning skills.
8. I have developed my intuitive skills.
9. I read information objectively.
10. I have received professional training in problem-solving and decision-making.
11. I can identify and label different personality types.
12. I have a checklist that I use when sourcing information from the internet.
13. I feel comfortable asking for clarification when I don’t understand instructions from a peer.
14. I am aware of the psychology of influence.
15. I set aside thinking time.
16. I sleep well at nighttime and I can choose my inner voice to be quiet whenever I want.
17. I value input from other people that may be contrary to what I believe.

Decision-Making In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

• Ideal group size: 4–12 participants.
• Venue: For your convenience, you can choose to conduct this program.
• Duration: This program can be adapted to meet your requirements.
• Cost: Price on request.
• Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEOs.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Tailored Knowledge Management Workshop Action Plan

1. Enable participants to be able to link what people know with how what they know can support business and organisational behaviour.
2. Ensure participants can identify what information is the most meaningful, practical and purposeful.
3. Improve the participant’s understanding of fluid knowledge management practices.
4. Provide participants with visionary strategies to motivate managers to reach common goals.
5. Ensure the participants understand that knowledge management can be integrated with other organisational initiatives.
6. Tips from the psychologists. How do you get information from people that don’t want to give you the information. Here’s one effective strategy: If someone is unwilling to share information, present them with a proposed change to a process they are familiar with and have a vested interest in. Outline a plan for how the new process will work. The individual is likely to provide extensive feedback, explaining why your plan won’t work. In doing so, they inadvertently share valuable insights and knowledge. It’s a win-win—your plan (which you may not have intended to implement) gets scrutinised, and you gain critical information that may have otherwise been withheld.
7. Build trust levels in the organisation which fosters knowledge sharing.

Knowledge Management In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: Your Knowledge Management Course can be modified to fit inside your timeframe.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

This program helps participants be more aware of the power of nous. Without nous, human beings would certainly not have progressed as a species. Your facilitator will strip away misperceptions of the power of instinct. Your people will learn the necessity of balancing nous in making decisions. Your facilitator will also show participants how ‘nous’ is a fantastic tool to use when you find yourself in an ethical dilemma.

Nous management is not an alternative to disciplined decision-making, and the program was designed by a psychologist to help people develop a nous management balance and a nous zone of tolerance.

As an exercise, consider the role that nous management may have played in the following 5 breakthroughs

1. The Electric Light
2. The Model T Ford
3. Virgin
4. Microsoft
5. General Electric

“Ever tried – Ever failed – Never Mind – Try Again – Fail Again – Fail Better” – Samuel Beckett

Nous Management Styles In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–9 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be adapted to meet your requirements.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Can finance be made easy for Non Finance Managers? Without understanding the basics of finance, you may not be able to make valuable organisational assessments. This program helps participants to understand and learn the key financial skills required for organisational improvement.

Financial Skills for Non-Financial People Course

1. Understanding and analysing profit and loss statements
2. Understanding and preparing budgets
3. Reading and interpreting a balance sheet
4. Learning pricing and costing techniques
5. The concept and application of cash management techniques
6. Reading and understanding performance ratios
7. The importance of capital investment and return on investment
8. Learning and understanding basic financial plans

Financial Skills for Non-Financial People In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be adapted to meet your requirements.

Cost: Price on request.

Target Audience: Employees, Supervisors, Middle Managers or Senior Managers

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

At Preferred Training Networks, you can check out our comprehensive and professional training programs like: Team Building Skills, Health Services Training, and How to Manage Resources.

Plan of Action for our Tailored Higher Workplace Performance Workshop

The 7P’s of Higher Performance training program gives participants a toolkit of ideas and practical skills to apply to their daily tasks. By utilising these skills, your people will be empowered to easily accomplish and subsequently stretch their performance targets.

“It is an immutable law in business that words are words, explanations are explanations, promises are promises, but only performance is reality.” – Harold Geneen

7Ps of Higher Workplace Performance In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be adapted to meet your requirements.

Cost: Price on request.

Target Audience: Supervisors, Team Leaders and Managers.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

A key technique to enhance sales performance is by improving the ability of your sale’s team. Our territory sales management training course is designed to enable participants to adopt a better approach towards their sales area and improve results.

How does your team rate?

Ask yourself the following:

1. Our team knows who their most profitable customers are.
2. Our level of service is segmented to deliver the best service to our most profitable customers.
3. Customer satisfaction levels are measured regularly.
4. Any interpersonal disputes are resolved openly and fairly.
5. Our team regularly brings up new innovative ideas.
6. Our team manages their time effectively.
7. Our team has been professionally trained to negotiate better outcomes.
8. Our team communicates well and has high levels of trust.
9. Our team actively listens to customers and use questioning skills.
10. Poor performance is dealt with quickly and objectively.
11. Our team also has behavioural targets.
12. Our team does not go out to a customer ill prepared and wasting travel time.
13. Waiting for customers is not part of our job description, as “waiting time” can be productive time.
14. Territories are not always segmented geographically.
15. We have developed a service recovery policy that sales teams will implement if the customer perceives a service failure.
16. We don’t over-promise and under-deliver.

Territory Management Sales In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

• Ideal group size: 4–12 participants.
• Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
• Duration: This program can be adapted to meet your requirements.
• Cost: Price on request.
• Target Audience: Anybody responsible for meeting territory metrics targets.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Plan of Action for our Tailored Succession Planning Training & Talent Workshop

What does the research tell us?

Only 50-60% of organisations have a succession process or plan in place.

94% of organisations have not adequately prepared leaders to step into critical positions. Organisations not using a succession plan do not have a competitive advantage.

Learn how to design and implement an effective Succession and Talent Program which will ensure you can identify your High Potentials, Successors and Business critical roles. Learn how to calibrate the return on this investment.

How good is your Succession and Talent program? Is this program for you?

Ask yourself the following:

• What is your return on investment for implementing these programs?
• Do you know who your high potential employees are?
• Have you got an effective Succession & Talent Program in place?
• Who are the successors to critical business roles in your organisation?
• Are your talent metrics at best practice levels?
• What are the best organisations doing in Talent & Succession?
• Do you have ‘buy in’ from key managers to implement this program?v
• How effective is your development planning for key employees?
• Do you know how to identify your high potentials?
• What is your competitive advantage from implementing a succession program?

Succession Planning Training & Talent In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be adapted to meet your requirements.

Cost: Price on request.

Target Audience: Supervisors, Team Leaders and Management.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

So many opportunities are lost every day as people do not truly understand who they are and what their extraordinary talents are.

Plan of Action for your Tailored Self Development And Knowing Yourself Workshop

This program is designed to help participants understand the benefits of self development. Participants will learn concepts and consequences of self development. This program will help your people analyse, develop and implement self development techniques.

• How to get to know yourself
• How to embed goal setting as a key aspect of self development.
• How to understand the different roles you have in life.
• How to map critical relationships.
• How to understand the role of nature and nurture.
• How to delve into the minds of the great philosophers.
• How to use time management techniques to achieve your goals.
• How to be more assertive.
• How to remove unnecessary negative forces in your life.
• How to think positively.
• How to understand your decision-making styles.
• How to welcome differences in people.
• How to think ahead and think of the big picture.

“Change is the law of life. And those who look only to the past or present are certain to miss the future.” – John F. Kennedy

Self Development And Knowing Yourself In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be adapted to meet your requirements.

Cost: Price on request.

Target Audience: Supervisors, Team Leaders and Management.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Looking at the Australian economy, a major challenge will be to keep key people. A major opportunity will be to lure key, brilliant employees from your competitors. If you are keen on improving your retention strategy and wondering how to retain talented people, this course is ideal for you.

Action Plan for your Tailored Retaining Talent and Luring Brilliant People Workshop

1. How to implement a retention plan when a talented person is considering leaving
2. How to develop effective coaching relationships with talented employees
3. How to keep people focused on bigger opportunities
4. How to get discretionary effort without asking
5. How to motivate and empower people to exceed their objectives
6. How to resolve any conflict seamlessly and quickly
7. How to remove any role ambiguity that talented people often cause
8. How to use pull employment strategies to lure external talented people
9. How to build trust levels to nurture an environment of open communication
10. How to use NLP communication techniques to promote calm
11. How to use Appreciate Enquiry as a tool to retain staff
12. How to prevent talent leakage from the same departments
13. How to set performance and feedback mechanisms
14. How to use exit surveys to unearth critical information
15. How to position your organisation as the place to be for talented people

Retaining Talent And Luring Brilliant People In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–12 participants.

Venue: For your convenience, you can choose to conduct this program

Duration: This program can be adapted to meet your requirements.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEOs.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.