Management

“Management is doing things right; leadership is doing the right things” – Peter Drucker

The best thing about this course is it brings the executive team together to discuss ideas to make the organisation more effective.

‘Executive Management Training’ In-House Program Details

For maximum effectiveness, this course is best conducted as an in-house program.

Venue: For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost.

Duration: Each course can be tailored to suit your timeframes.

Target Audience: Document control teams

“Employees have infinite training needs yet organisations have finite training resources” – B Charles

Participants will also learn how to reset unrealistic training expectations. Your technical people might be demanding for technical training. But the organisation might have prioritised other training.

This course will help your team embed new behaviours to run their departments more effectively. They will complete tasks more seamlessly and will also have greater clarity on what the organisation expects from them.

Symptoms of leaner departments

• An increase in the amount of email per person.
• More time spent on reporting.
• More calls received out of hours (particularly for organisations with global offices).
• Increased fatigue and loss of concentration.
• Demoralised staff.
• Greyer reporting lines.
• Increased activity of covering up errors.

At the conclusion of these tailored How to Manage Resources workshops, your participants will

• Be equipped with world’s best practices in the area.
• Have a toolkit of situational tools to use.
• Apply practical ideas and solutions to current projects.

Who have Preferred Training Networks Trained?

Boeing, Borders, Russell Kennedy, ANZ, BHP Billiton, Fosters, CASA, BNP Paribas, Dept of Transport, Esanda, CSIRO, Goldman Sachs JB Were, AIRC, Portfolio Partners, OPP, State Trustees, VGSO, Leaseplan, Mills Oakley, Legal Aid, Dept of Justice, Judicial College, Shell, Babcock & Brown, Lend Lease, Pitcher Partners, Beca

Benefits of running our in-house How to Manage Resources course

Managing Change – Some departments are 100% confident their department cannot run effectively with fewer people. This course helps your people deal with change and maintain productivity.

Staying Positive – Sagging morale levels are often related to less staff. This course helps everyone to agree that remaining positive is a more rewarding behaviour and reduces levels of anxiety.

A breath of fresh air – For every problem, there is an opportunity. Maybe this is the optimal time to re-examine existing processes and identify and remove any inefficiencies

Clarifying Roles – The number one cause of conflict in departments is role ambiguity. With less resources, this may be an ideal time to rewrite job descriptions and departmental objectives.

Breaking down communication silos – Some interdepartmental processes are seamless and others are not. With fewer resources, you need to ensure information flows transparently and get rid of any bottlenecks.

How to Manage Resources Program Details

Fox maximum effectiveness, it is recommended that this course be conducted in-house.

• Group Size: An ideal group size is 5–12 participants.
• Venue: For your convenience, you can choose to conduct this program at your premises. Alternatively, we can provide a training venue at an additional cost.
• Duration: Each program can be adapted to meet your requirements.
• Cost: Upon request.
• Target Audience: Departmental Staff (preferably from the same department).

If you would like more information on this training program, please contact us at 1300 323 752 or email: [email protected]

HOW GOOD ARE YOUR INTERVIEW AND SELECTION SKILLS?

Ask yourself the following:

1. I know the importance of the job description and how it attracts specific candidates.
2. I know what to write and where to advertise.
3. I maintain focus on the job description when screening applicants.
4. I can identify the criteria to match the correct applicants to the role.
5. I recognise legal implications during the recruitment process.
6. I plan and prepare for a selection interview.
7. I recognise the best selection techniques.
8. I know how to structure an interview.
9. I use behavioural interviewing techniques to address selection criteria.
10. I evaluate candidates in an interview accurately.
11. I create a calm environment during the interview to promote conversation.
12. I project a professional demeanour during interviews to calm the candidate.
13. I use effective questioning techniques to get information from the candidate.
14. I give constructive feedback to unsuccessful applicants.
15. I recognise the need to check up on referees.

Targeting Talent & Selection Skills In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–12 participants

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: Your Interviewing and Selection Skills Course can be modified to fit inside your timeframe.

Cost: Price on request.

Target Audience: Any managers that conduct interviewing and selection for their organisation.

Maybe picking up the phone can solve the problem rather than endless keyboard chatter? However, AI is creating significant challenges for managing email correspondence. For example, AI-generated complaints can now stretch to 5,000 words—well beyond the persistence of manual efforts—resulting in longer processing times. Our Email Management Training helps professionals develop strategies to handle these modern challenges efficiently and maintain effective communication workflows.

HR teams are inundated with internal complaints. The amount of external email complaints is now dwarfed by the huge volume of internal email complaints. Since every email is a legal document, it demands careful attention, further adding to the ever-increasing workload.

A recent survey found that email causes more stress than traffic jams. This Managing Mail program offers practical strategies not only for email inbox management but also for improving your overall time management. You’ll enhance your professional writing skills and boost workplace communication effectiveness. By the end of the course, you’ll feel more organised, less stressed, and better equipped to manage digital communication demands.

Take this test and if you answer yes to 5 or more question, this course is ideal for you:

• Do you have more than 15 emails currently in your inbox?
• Do you respond immediately to emails when they arrive in your inbox?
• Do you have your email alert bell turned on?
• Does email interrupt your other important daily tasks?
• Do you receive more than 50 emails a day?
• Do you habitually check your inbox when you are near your workstation?
• Would you feel lost if you couldn’t access your email?
• Do you ever feel bogged down and overburdened with too many email tasks?

Managing Email In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–9 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program is conducted as a half day program.

Cost: Price on request.

If you would like more information on this training program, please contact: Niall Kennedy – Marketing Manager 1300 323 752 Email: [email protected]

Frequently Asked Questions

Q. Who should attend this email management training course?

Anyone who wants to reduce email stress and communicate more effectively, including admin staff, team leaders, and executives.

Q. How long is the course?

We offer flexible delivery formats including half-day and full-day workshops.

Q. What will I learn from this training?

You’ll learn tools to organise your inbox, manage email overload, and apply best practices in email communication.

Q. Is this course available across Australia?

Yes, we deliver training Australia-wide or virtually to suit your needs.

Managing Relationships With Direct Reports & Peers Plan of Action

Often, people who perceive they are in the middle of opposing views get frustrated. They don’t realise that everyone is often in between opposing views. A prime example is your CEO. If you think a CEO is not stuck in the middle, you are completely wrong. CEOs spend their careers managing various expectations and get a fair amount of dissatisfaction from angry stakeholders. Consider a school principal. School Principals walk a tightrope between employee expectations, legislative requirements and a child’s wellbeing every day.

This program helps participants manage the relationship with their manager and the relationship with their direct reports simultaneously.

How do you currently manage relationships with peers and direct reports? Do you agree with the following statement?

1. Delegated and allocated tasks are delivered seamlessly.

2. I feel comfortable with my relationship with my boss and my reports.

3. I understand the need for opposing wants and needs.

4. I believe I juggle tasks well and meet critical deadlines.

5. I provide the required information to complete the task.

6. I have a trusted relationship with my peers and reports.

7. I do not feel any resentment towards my peers or my direct reports.

8. I can build rapport even with diametrically opposed stakeholders.

9. I search for win/win outcomes even when it seems impossible.

10. I monitor the progress of projects and give upward and downward feedback.

11. I rely on customer feedback to feed forward information to reports and peers.

12. I am very approachable by reports and peers.

13. I actively engage my peers and reports.

14. I encourage a culture of open, honest and courageous feedback.

Did you know . . .

People who are good at managing relationships generally score “YES” to 10 of these questions.

If you scored less, you should think about learning how to improve managing your relationships.

If you disagreed to question 7 then it is vital for your emotional and career success to improve the current relationship with your reports, your boss or both.

Managing Relationships With Direct Reports & Peers In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be adapted to meet your requirements.

Cost: Price on request. Target Audience: Supervisors, Team Leaders and Management.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

How strong are your relationships with your supply chain?

Ask yourself the following:

1. I always return calls within half a day.
2. I never overpromise and/or under deliver.
3. I know the rank order of my most profitable suppliers and customers.
4. My suppliers and customers often refer business to me.
5. I am aware of their hobbies and interests.
6. Our conversations are value oriented, not price oriented.
7. I communicate carefully and effectively.
8. I use active listening and questioning skills.
9. I make tangible notes of conversations.
10. I record conversations in a database.
11. I can deal with difficult people effectively.
12. I offer alternatives and ideas to my supply chain.
13. The supply chain meets regularly to discuss ideas to boost productivity.
14. We break down communication silos.
15. There is a high level of trust within the supply chain.
16. When a mistake occurs, it is communicated openly rather than concealed.
17. I solve problems rather than create problems for the supply chain.
18. We always look at building new relationships within the supply chain.

Your Supply Chain Relationship Building program can be custom designed to help participants build better relationships with their supply chain.

Supply Chain Relationship Building In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

• Ideal group size: 4–12 participants.
• Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
• Duration: This program can be adapted to meet your requirements.
• Cost: Price on request.
• Target Audience: Supply Chain Personnel, Employees, Supervisors, Team Leaders, Senior Managers or CEOs.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

‘Delegation Skills’ Workshop Action Plan

Here is a way to find out how good you are at delegating and letting go. Ask yourself the following:

1. I delegate tasks that are not cost-effective for me to carry out.
2. I make a list of tasks that I want to delegate.
3. I believe delegation is not very time-consuming.
4. I select people who are capable and willing to perform the task.
5. I am not afraid that the employee will make mistakes.
6. I provide all necessary information to the person carrying out the task.
7. I find out what the employee already knows about the task.
8. I clearly define the authority and responsibility of each person carrying out the task.
9. I establish deadlines and milestones.
10. I monitor progress and give feedback.
11. I empower people by letting them use their own mind and creativity to complete the task.
12. I always follow up with the person whom I delegate the task to.
13. I give credit to the employee when a task is successfully completed.

Score Check

– People who are good at delegating generally score “Yes” to 9 of these questions. If you scored less, you should think about learning how to improve your delegation skills.

‘Delegation Skills’ In-House Workshop Details

For maximum effectiveness, this program is best conducted as an in-house program.

• Ideal group size: 4–12 participants
• Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
• Duration: Your Delegation Course can be modified to fit inside your timeframe.
• Cost: Price on request.
• Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Did you know the number one cause of conflict in the workplace is role ambiguity? How many internal problems could be solved in organisations if they eliminated role ambiguity? Instead, most organisations will tackle the symptoms of role ambiguity rather than the root cause of the problem.

Think about the difference in your organisation if your people could effectively find the root cause of problems like:

• Too much ego
• Rifts between managers and staff
• Hierarchical snobbery
• Staff retention problems
• Customer loyalty lags
• Measurement discrepancies resulting in surplus stock
• Conflict with key stakeholders

Participants will be thought to think laterally. They will learn techniques to quickly get to the root cause of a problem. They will learn to identify and label problems quickly and learn world’s best practice to problem identification and solution techniques.

Real Problem-Solving exercises for you to consider at your next meeting

Slow lifts

The lifts in your organisation are slow. Everyone complains that they are losing productivity.

The lifts cannot be sped up.

What is the real problem, and how can it be solved?

Dissatisfied airline customers

An airline has the industry average delay from disembarkation to passengers picking up their baggage on the carousel. The airline receives multiple complaints, and it is impossible to speed up the process any further due to OHS restraints.

What is the real problem, and how can it be solved?

Cancelled trains

A train company in Europe is fined every time a train is late. There are so many reasons outside their control that delay trains. Passengers expect delays and the fines are crippling the company.

What is the real problem, and how can it be solved?

Poor first impressions

A high quality entertainment venue has beautiful carpets in the foyer. The carpet cost over $200,000 and needs to be replaced quarterly as it gets scuffed and looks worn. Patrons are expecting the highest quality, and it is critical that first impressions are very favourable.

What is the real problem, and how can it be solved?

These are well known short outlines. If you would like to know what actually happened, just call us today, and we will give you the outcomes.

Problem Identification At Work In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

• Ideal group size: 4–12 participants.
• Venue: For your convenience, you can choose to conduct this program
• Duration: Your Problem Identification Course can be modified to fit inside your timeframe.
• Cost: Price on request.
• Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEOs.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Boost productivity levels with this tailored in-house workshop. Designed in Australia, this practical program develops skills to streamline tasks, reduce friction and sharpen attention to KRA’s.

Taking a meta-approach, the workshop targets mindset, habits, and systems to improve how work gets completed seamlessly, without burnout. Productivity levels in Australia have nosedived. And people are unaware of the consequences if productivity levels don’t improve. Australia will fall down a slippery slope. Participants develop action plans to get your organisation back on track with productivity improvements

Ask yourself the following:

1. We often set achievable productivity targets that do not get met.
2. Our people are not highly motivated to achieve targets.
3. Whenever we fail to meet a target, there is always an excuse.
4. Our people are not proactive.
5. We have poor performance management systems.
6. We often accept less than optimal poor performance.
7. Our managers are not confident at having tough performance management conversations.
8. Our people tackle spot fires daily rather than organisational objectives.
9. We have communication silos in the organisation.
10. Morale is low.
11. People think and work individually rather than as a team.
12. There is often conflict among the employees.
13. Role ambiguity causes boundary disputes.
14. Our organisation has a lower than industry average employee retention rate.

Productivity Improvement Workshop In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

• Ideal group size: 4–12 participants.
• Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
• Duration: This program can be adapted to meet your requirements.
• Cost: Price on request.
• Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEOs.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.