Health

Patience for Patients Training Course

Working in today’s health sector can be challenging, demanding and confronting. Between Increasing workloads, stretched budgets and heightened political scrutiny, it’s easy to forget why you embarked on a health career! Undoubtedly for most health professionals, their career choice had a lot to do with improving outcomes for patients and somehow making a difference.

However, this original motivation can get hazy when dealing with the day to day challenges of the workplace. Wouldn’t it be great if you could recapture some of that energy and motivation you had when you started out on your health career? Discover proven ways to refocus your priorities and recapture your patience for patients!

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4 – 10 participants.
Venue: For your convenience, you can choose to conduct this program at your premises. Alternatively, we can provide a training venue at a small additional cost
Duration: This program can be conducted as a one day or half day program
Cost: Price on request.

If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752 Email: Deborah [email protected]

Dealing with Difficult Patients & Carers Training Course

The key to dealing with difficult patients and carers is to focus on the immediate behaviour. Then defuse the situation as quickly as possible and remain safe.

‘Dealing with Difficult Patients and Carers’ In-House Program FAQs

For maximum effectiveness, this course is best conducted as an in-house program.

Where can this course be held?

For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost.

What is the duration of the course?

Each course can be tailored to suit your timeframes.

Where can I get more information?

If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752 Email: [email protected]

Dealing with Difficult Patients & Carers 4.5 out of 5 based on 56 user ratings.

Dealing with Aggressive People Training Course

Our skilled experts discuss the characteristics of aggressive people and the initial micro-aggression tactics these people tend to use. Maybe they are badgering you? They want “aggro” and if that happens, you’re likely to lose. You don’t want aggression.

Aggressive people don’t have a pattern of aggression. Sometimes they are opportunistic and will wait till they have worn you down. You’re being badgered and baited. It’s not easy knowing what to do.

‘Dealing with Aggressive People’ Workshop Outline

Module	Topics	Key Learning Outcomes
Module 1: Personal Safety and Risk Awareness	Safety Risk Assessment	Identifying risks in different environments Recognising early warning signs of aggression Developing situational awareness to improve personal safety
	Fundamentals of Staying Safe	Prioritising personal safety in aggressive encounters Understanding how different environments influence risk levels Getting home safely is more important than winning an argument (D Carnegie) Applying basic safety protocols in high-risk situations
	Recognising Danger Signs and Behavioural Triggers	Understanding behavioural patterns that indicate potential aggression Identifying risk zones and planning response strategies Learning how to adjust personal positioning to reduce risk
Module 2: Understanding Aggressive Behaviours	Body Language and Non-Verbal Cues	Interpreting body language signals that indicate aggression Recognising gesture clusters that suggest escalating tension Adjusting personal body language to convey calm and control
	Behavioural Triggers and Aggression in Different Settings	Understanding the link between behaviour and underlying needs Identifying aggression triggers in healthcare, community services, and workplace settings Recognising how value systems shape responses to aggression
	Profiling and Understanding Challenging Behaviours	Identifying common difficult behaviours and their causes Understanding different behavioural styles in aggressive individuals Developing strategies to manage and respond effectively
Module 3: Communication and De-escalation Techniques	Managing Anger and Deflecting Aggression	Understanding how anger develops and escalates Implementing techniques to break the anger cycle Alarms, codes and sirens Recognising that behaviour breeds behaviour and adjusting responses accordingly Threats from groups
	De-escalation Strategies for Aggressive Situations	Setting boundaries to manage aggressive behaviour Controlling conversations to redirect aggression Confidently de-escalating situations through verbal and non-verbal techniques
Module 4: Assertive Communication and Resolving Conflict	Communicating with Clarity and Confidence	Establishing clear behavioural expectations Using cooperative language to create a calm environment Applying assertiveness techniques to handle problem situations effectively
	Handling Aggressive Interactions Over the Phone	Practising effective telephone etiquette in high-pressure situations Moving conversations forward while maintaining control Dealing with threats (e.g., self-harm) Using structured closing techniques to end difficult calls professionally