Government Employee Training

Burying the Hatchet Training Course

The key to “burying the hatchet” is being able to understand difficult issues and have a toolbox of conflict resolution techniques. Employees and management often find themselves in situations where they are forced to work and communicate with people but are unable to make a connection with them. Occasionally negative reactions to others can be a result of value systems, projection, transference, personality types, societal differences, cultural norms and even dysfunctional behaviour.

“Holding on to resentment and engaging in petty conflicts inhibits the machinery of local government.” — J. Richards

Managing conflict in the workplace and positively resolving issues helps to create a productive and harmonious work environment. Many managers and employees have simply not had the training to “bury the hatchet”. And sometimes that is all it takes! Learn some new strategies and you will notice an immediate and positive difference. Our conflict resolution strategies enable you to deal effectively with difficult situations and people. Imagine the difference if all your people were functioning at a level of emotional intelligence that transcends differences of opinion. If you have conflict, why don’t you try this unique approach? As Woody Allen remarked, “80% of success is showing up”.

Conflicts are often inevitable and hard to deal with. However, with the right approach, it is possible to resolve a conflict in the workplace. Our course for conflict resolution in the workplace equips participants with the tips and techniques to calmly deal with problems.

Through an experiential learning process participants will be guided through a journey of understanding as well as specific skill development in the areas of reflective listening, rapport building, developing self-awareness, assertiveness and delighting in diversity.

1.2 KEY HATCHET TRAINING AREAS

Hatchet Identification	Behaviours and hatchets Root cause focus instead of symptomatic responses Difference scanning Behavioural continue-stop-start model A puzzle exercise will be used to create an experiential learning environment. Participants will observe behaviours and this will be followed by discussion.
Emotional Intelligence	Attitude, beliefs, values and expectations can be damaging to relationships Our “quality world” causes frustration and resentment and destroys relationships The importance of intrapersonal and interpersonal intelligence Interactive presentation and discussion
Types of Conflict and how to Overcome Them	Different types of workplace conflict Identifying the #1 cause of conflict The most common dysfunctions of teams Generating rapport with people whom we see as very different to ourselves Practical group exercises and discussion.
Listening Without Generating Solutions	Listening effectively demonstrates respect and thus builds others self esteem Listening is about self control instead of self indulgence Discuss concepts without fear of ridicule Listening without generating solutions or directing the conversation builds personal power Practical group exercises and discussion.
Setting Boundaries and Creating Psychological Safety	A formula for setting boundaries with people who overstep them Eliminating words that cause negative reactions Being clear about what behaviour you prefer Communicate with people as if they are well intentioned A practical exercise with explanation and discussion.
Diversity of Values	Values drive our behaviour and perceptions People have different values ? no-one’s values are “better” than others Differences in values cause a breakdown in relationships Learning to respect others values assists us to view difficult people as different Dealing with difficult people in meetings Practical group exercise followed by discussion.
Delighting in Differences and Action Planning	How our personality styles cause us to engage in conflict Being dominant or passive generates negative results Respecting diversity of ideas and making the best of different approaches Behavioural change Group exercise with observation and discussion.

Our Local Government customers include: Bass Coast, Boroondara, Brimbank, Casey, Fairfield, Frankston, Gladstone, Glen Innes, Hobsons Bay, Manningham, Maroondah, Nillumbik, Port Phillip, Rockhampton, Somerset Regional Sydney, Towoomba, Whitehorse, Whittlesea, Wyndham, Wodonga, Yarra Ranges.

THE NUTS AND BOLTS

GUIDELINES

Group Size: An ideal group size is 4–12 participants.

Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a training venue at a small additional cost.

Cost: Upon request.

Contract Management Skills for Local Government

This unique course covers the critical skills that contract managers need including consultation advocacy, influence, negotiation and conflict resolution which are critical to the role. The course does not cover sourcing, tendering or writing contracts as it is assumed that the participants already have these skills.

This course was designed as a reflection and action workshop for the contract management team. What’s working well? What could be improved?…

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.

Duration: Each course can be tailored to your timeframes.

Target Audience: LG Contract Management teams

Email: Deborah | [email protected] or phone 1300 323 752

Contract Management Skills for Local Government 4.4 out of 5 based on 39 user ratings.

Emotional Intelligence for Challenging Situations in LG Training Course

At a glance, your tailored ‘Emotional Intelligence for Challenging Situations in LG’ workshop covers:

What is Emotional Intelligence: different models of analysis
Core competencies: self-management; self-awareness; self-regulation; self-motivation and empathy
Role of EI at work — social skills; making an impact; creating a powerful first impression; assessing a situation
How to accurately perceive and interpret emotions
Understand different emotions and manage them in the workplace
Use emotions to facilitate thinking and break through roadblocks
Understand emotional meanings
Putting yourself in the challenging situation
Verbal and non-verbal communication
Disagreeing constructively
Calibrating levels of EI in Council

“No doubt emotional intelligence is more rare than book smarts, but my experience says it is actually more important in the making of a leader. You just can’t ignore it.” — Jack Welsh

‘Emotional Intelligence for Challenging Situations in LG’ In-House Program Details

Group Size: An ideal group size is 4–10 participants.
Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a venue at a small additional cost.
Cost: Upon request.
Target Audience: LG Employees who interact with people in challenging situations

Local Government Understanding Training Course

This course is designed to help participants understand the machinery of local government.

Local Government Understanding in-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size 4–12 participants

Venue For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost

Duration This program can be conducted as a one day or half day program

Cost Price on request

Target Audience Local government staff and managers

If you would like more information on this training program, please contact:
Preferred Training Networks on 1300 323 752
Email: Deborah [email protected]