Fed Government

Learning how to resolve conflict is a valuable skill that will benefit you at work and in life. Our de-escalating conflict course teaches you how to handle tense situations with co-workers, managers, and customers. By learning these techniques, you can improve your interactions and foster a collaborative environment.

This De-Escalating Conflict Techniques course equips participants with practical, evidence-based strategies to safely manage challenging and aggressive behaviours. The approach is comparable to frameworks used in CPI and MAPA training, focusing on early intervention, emotional regulation, and safe de-escalation in workplace and public-facing environments.

Get the Tools to Handle Tough Moments

Our conflict de-escalation training teaches practical strategies for dealing with disputes professionally, such as analysing body language and developing listening skills to address concerns. You will also learn to avoid blame by adopting a solution-oriented approach.

This course can be delivered in-person at your organisation or venue, or delivered virtually. We also offer micro-learning courses and training in areas, such as communicating under pressure, critical conversations, and emotional intelligence.

The Value of Effective Conflict De-Escalation Skills Training

Effective conflict de-escalation is not just about resolving disputes; it’s also about building stronger relationships. Our de-escalating conflict program is designed to develop your organisation’s skills in the following areas:

• Deal with Difficult People
  Learn techniques to avoid trading blame and use body language to tackle tense situations with difficult co-workers and customers.
• Apply Effective De-Escalation Strategies
  Develop tactics to defuse tense situations before they worsen. Our experts provide a toolkit of proven and applicable de-escalation techniques that help reduce stress.
• Maintain professionalism and/or calm if possible
  Preserve your reputation and your organisation’s integrity-even in stressful situations. Develop advanced communication skills to convey your message clearly while understanding others’ perspectives.

Start mastering the skills needed to manage conflicts successfully-contact Preferred Training Networks today. Whether in major cities or regional areas, we offer in-person and online training programs across Australia to ensure accessibility for everyone. Learn more about our courses and how they can benefit your organisation.

FAQs

What is the duration of the de-escalating conflict course?

This course can be adapted to suit your preferred timeframes and is available as a one-day or truncated half-day course.

Who should attend this deescalating training course?

We recommend this course for frontline staff and managers who can find themselves in intense situations.

Is this course suitable for those wanting to enhance their leadership skills?

Learning how to de-escalate conflict is an essential skill for successful leaders, as it facilitates communication and ensures productivity. Our course is suitable for those wanting to enhance their leadership skills.

What methods are used in the training? Is it an Australian course

Our de-escalating conflict workshop includes strategies such as building rapport, analysing body language, utilising positional bargaining, and more. We encourage you to contact our team for more information. Yes it’s an Australian training course.