Conflict Management

Alternative Dispute Resolution Training (ADR) Course – Delivered Across Australia

Target Audience:
The course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees.

Duration:
This course is available as a 1-day course or a truncated 1/2-day course.

Delivery:
This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations.

Group Size:
We recommend a group size of 4-10 people.

De-Escalating Conflict Techniques Training Course

Learning how to resolve conflict is a valuable skill that will benefit you at work and in life. Our de-escalating conflict course teaches you how to handle tense situations with co-workers, managers, and customers. By learning these techniques, you can improve your interactions and foster a collaborative environment.

This De-Escalating Conflict Techniques course equips participants with practical, evidence-based strategies to safely manage challenging and aggressive behaviours. The approach is comparable to frameworks used in CPI and MAPA training, focusing on early intervention, emotional regulation, and safe de-escalation in workplace and public-facing environments.

Get the Tools to Handle Tough Moments

Our conflict de-escalation training teaches practical strategies for dealing with disputes professionally, such as analysing body language and developing listening skills to address concerns. You will also learn to avoid blame by adopting a solution-oriented approach.

This course can be delivered in-person at your organisation or venue, or delivered virtually. We also offer micro-learning courses and training in areas, such as communicating under pressure, critical conversations, and emotional intelligence.

The Value of Effective Conflict De-Escalation Skills Training

Effective conflict de-escalation is not just about resolving disputes; it’s also about building stronger relationships. Our de-escalating conflict program is designed to develop your organisation’s skills in the following areas:

Deal with Difficult People
Learn techniques to avoid trading blame and use body language to tackle tense situations with difficult co-workers and customers.
Apply Effective De-Escalation Strategies
Develop tactics to defuse tense situations before they worsen. Our experts provide a toolkit of proven and applicable de-escalation techniques that help reduce stress.
Maintain professionalism and/or calm if possible
Preserve your reputation and your organisation’s integrity-even in stressful situations. Develop advanced communication skills to convey your message clearly while understanding others’ perspectives.

Start mastering the skills needed to manage conflicts successfully-contact Preferred Training Networks today. Whether in major cities or regional areas, we offer in-person and online training programs across Australia to ensure accessibility for everyone. Learn more about our courses and how they can benefit your organisation.

FAQs

What is the duration of the de-escalating conflict course?

This course can be adapted to suit your preferred timeframes and is available as a one-day or truncated half-day course.

Who should attend this deescalating training course?

We recommend this course for frontline staff and managers who can find themselves in intense situations.

Is this course suitable for those wanting to enhance their leadership skills?

Learning how to de-escalate conflict is an essential skill for successful leaders, as it facilitates communication and ensures productivity. Our course is suitable for those wanting to enhance their leadership skills.

What methods are used in the training? Is it an Australian course

Our de-escalating conflict workshop includes strategies such as building rapport, analysing body language, utilising positional bargaining, and more. We encourage you to contact our team for more information. Yes it’s an Australian training course.

Crisis Management Course

Need For Crisis Management Course

There are times when unexpected situations disrupt organisational functionality. This program is designed to give you and your people the skills to deal with a crisis that may occur at any time. Some organisations excel in periods of crisis because their people know what to do. Other organisations implode every time a crisis occurs. Our expert crisis management course will help you and your team prepare for and manage the unexpected.

How good are your crisis management skills?

Ask yourself the following questions:

Can our people fix unexpected organisational problems?
Can our people make fast and correct decisions during a crisis?
Can our people read the signals of a potential crisis?
Can our people map out a problem which might be intertwined with the organisational processes?
Have our people got a proven platform to work from during a crisis?
Do we have a culture that acknowledges intuition and interpretation?
Do our people know the importance of risk management?
Do our people periodically review the operational processes?
Do our people set contingency plans?
Are our people aware of the different types of crisis that occur in organisations?
Do our people know what to say and what not to say?
Can our people think on their feet?
Do our people have allocated resources for managing a crisis?
Are our people aware of service recovery methodologies?
Do our people know how to effectively manage anxiety, body language and stress levels during a crisis?

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4-12 participants.

Venue: For your convenience, you can choose to conduct this program at your organisation premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program can be adapted to meet your requirements.
Cost: Price on request.
Target Audience: Employees, supervisors, team leaders, senior managers or CEOs.

If you would like more information on this training program, please contact:

Deborah Dear – Marketing Manager
PH: 1300 323 752
Email: [email protected]

Whether you’re looking for help with time management, communication techniques, effective leadership skills, conflict resolution skills training, interpersonal or professional development courses or anything in between, we can help.

‘Crisis Management’ Program Outline

Module	Topics	Key Learning Outcomes
Module 1: Fundamentals of Crisis Management	Understanding Crisis Management	Defining crisis management and its importance in organisational resilience Identifying key elements of an effective crisis management plan Understanding the role of leadership in crisis response
	Developing a Crisis Response Team	Establishing roles and responsibilities within the crisis team Implementing effective training, drills, and refresher courses Conducting scenario-based crisis training to improve readiness
	Risk Management and Crisis Identification	Identifying and assessing risks that could lead to crises Using consequence tables to evaluate potential outcomes Implementing proactive risk management strategies to mitigate potential crises
Module 2: Effective Crisis Response Strategies	Executing Crisis Response Steps	Ensuring safety as the first priority during a crisis Implementing key crisis management actions Activating crisis response procedures when necessary
	Maintaining Flexibility in Crisis Situations	Adapting response strategies based on evolving circumstances Balancing standard operating procedures with real-time decision-making Recognising the importance of flexibility in incident control
	Incident Management and Control	Understanding the role of an incident manager in crisis situations Drawing insights from crisis management in aviation and medicine Overcoming barriers and human factor challenges in crisis response
Module 3: Decision Making Under Pressure	Psychological and Cognitive Factors in Crisis Situations	Understanding perception and the Ladder of Inference in crisis response Recognising emotional reactions such as amygdala hijack Strengthening decision-making skills under stress
	Cognitive Behavioural Loop and Decision-Making Models	Applying structured decision-making techniques Using problem-solving frameworks to analyse incidents Implementing best practices for making sound judgments in crises
Module 4: Communication and Interactive Crisis Skills	Responding to Conflict and Disagreement	Recognising different types of conflict that arise during crisis situations Developing assertiveness skills to manage disagreements effectively Using reflective listening to build rapport with stakeholders
	Effective Questioning and Communication Strategies	Enhancing crisis communication through strategic questioning Balancing different communication modes for effective response Managing information flow to ensure accurate decision-making

Conflict Resolution Skills Training Course Australia

We’ve all had those days when minor disagreements turn into difficult situations at work. Tensions rise, productivity plummets, and the once-cooperative atmosphere becomes strained with competing interests and clashing work styles. While conflicts are nearly inevitable in any field, what sets successful organisations apart is their approach to addressing these clashes. Our Conflict Resolution Skills Training course helps Australian teams manage disagreements, reduce workplace tension, and communicate with empathy and clarity.

Take Control and Defuse Conflicts with Confidence

Managing conflict at work can be complicated, but it doesn’t have to be with conflict resolution training in Australia. Conflict can arise from differences in opinions, misunderstandings, and even personal issues. Whatever the cause, our experts help you understand the psychology of conflict.

Identify the different types and causes of disputes. Taking a proactive approach means conflict doesn’t necessarily have to take a turn for the worse-it can have positive outcomes.

Our courses include tips for dealing with aggressive people and difficult situations that involve tears, abuse, and threats. At the same time, you’ll feel more comfortable putting forward unpopular perspectives for the betterment of the organisation.

Work collaboratively and have critical conversations with diverse stakeholders to reach an agreement, and learn telephone de-escalation techniques for dealing with frustrated customers.

Why Should We Undertake Conflict Resolution Training?

Training teaches each team member to express their thoughts and concerns clearly, which helps reduce misunderstandings. By fostering emotional intelligence, the program encourages your team to engage in open dialogue—creating opportunities to build trust and find solutions that satisfy all parties.

Collaborate More Effectively

Training teaches each team member to express their thoughts and concerns clearly, which helps reduce misunderstandings. This encourages your team to engage in open dialogue, providing an opportunity to build trust and find solutions that satisfy all parties.

Maintain a Calm and Productive Space

People look to leaders when disagreements emerge. In conflict management training, leaders learn how to stay composed in tense situations by applying emotional intelligence. Change management training will help handle the tensions that arise during transitions, while our experts also share proven strategies for Dealing with Difficult People, including de-escalation techniques to defuse conflicts before they intensify.

Avoid Wasting Time on Disputes

After receiving training, you’ll be able to quickly identify issues early, so no time is wasted in dealing with full-blown disputes. This creates a more structured approach to effective time management and more focused problem-solving.

Frequently Asked Questions

Q: What is conflict resolution skills training?

A: It’s a practical course that helps employees understand the causes of conflict and learn how to address disagreements constructively in the workplace.

Q: Is this training available across Australia?

A: Yes. We deliver in-house conflict resolution workshops in Sydney, Melbourne, Brisbane, Adelaide, Perth, and regional areas, as well as virtual delivery.

Close Quarter Conflict Resolution Techniques

Designed by an organisational psychologist, this course will help your people discover how to manage their reactions and perceive conflict in a different light. Close quarter conflict usually occurs when people have opposing beliefs, operating systems, value systems, ideals, needs or goals. This type of conflict inevitably leads to reduced productivity and can damage levels of trust within teams therefore effecting business growth and sustainability. The best outcome of this course is it helps people in conflict working alongside each other to disarm and work towards achieving mutual goals and aspirations.

THE NUTS AND BOLTS

This program can be conducted as in-house training on site anywhere in Australia.

GUIDELINES

Group Size: An ideal group size is 4–12 participants
Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a training venue at a small additional cost
Duration: This program can be adapted to meet your time requirements
Cost: Upon request.
Target Audience: Senior management, middle management, team leaders and supervisors.

Close Quarter Conflict Resolution Techniques 4.4 out of 5 based on 57 user ratings.