Communication

Public speaking is an essential skill for success in many professional and social settings. This course will teach you the fundamentals of successful public speaking, including how to write and deliver a speech, handle difficult questions and situations, and analyse your audience’s reactions. You will gain hands-on experience by creating, practicing, and delivering your own speeches using various types of media. You will also learn about important topics such as body language and vocal delivery. By the end of the course, you will have the confidence to communicate your ideas and engage with any group of people.

Public Speaking Training In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4 – 10 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost. For virtual delivery, we can use our virtual platforms or your organisation’s.

Duration: This course is available as a 1-day course or a truncated half-day course.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

No matter your role, you still have to interact with other people as you go about your job. In most instances, you actually have to rely on other people to get your job done! So imagine if you could build rapport quickly, develop strong working relationships and communicate effectively. This program will provide you with the skills and knowledge to develop your interpersonal skills for better work outcomes and improved working relationships.

Interpersonal Skills In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be conducted as a one day or half day program.

Cost: Price on request.

Target Audience: Staff, Team Leaders, Supervisors and Management

If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752 or Email: Deborah at [email protected]

Your business cases should also indicate the risks and the alternative costs, including the cost of doing nothing. This course is ideal for people who would like to improve the quality of their written business cases. Participants will learn the eight key components of writing an effective business case.

• State the proposal
• Outline the consultation process
• Quantify the costs and benefits
• Align to business priorities & strategy
• Identify the key risks
• List key personnel
• Quantify the cost on not going ahead
• Use clear and concise language

How to Write a Business Case In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 7–12 participants

Venue: For your convenience, you can choose to conduct this program at your business Alternatively, we can provide a training venue at a small additional cost

Duration: This program can be conducted as a one day or half day program

Cost: Price on request

If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752 Email: Deborah at [email protected]

This program explores workplace generational dynamics, equipping participants with practical skills to enhance communication and teamwork. Discover key differences in values, expectations, and interaction styles across age groups, along with common misconceptions. Learn actionable strategies to bridge generational gaps, strengthen professional relationships, and foster collaboration. Special focus is placed on leadership’s role in creating a unified, productive environment. Gain insights into effective cross-generational communication and build a more inclusive, high-performing workplace.

There is abundance of evidence that the number one issue in most workplaces stem from a communication issue. There are now 4 distinct generations in the workplace, and they each have different generational communication styles.

Communication tips for different generations

You simply can’t have a one size fits all communication approach. Different generations will interpret your message differently. If you would like some workplace communication tips, then don’t miss this communication skills program tailor-made for each generation.

Influencing Baby Boomers, Gen X, Gen Y and Gen Z employees

Each generation has a different influencing style. If you are looking for an outcome, make sure you understand generational influencing styles. You may want to influence Gen Y employees to stay, or you may want to influence Baby Boomers to coach Gen X Y & Z employees.

How good are you at communicating with different generations?

Ask yourself the following:

1. I don’t finish people’s sentences for them.
2. I understand what other people are saying.
3. I can pick up intuitively when my message is unclear.
4. I can easily see things from a different generational perspective.
5. I focus on the issue at hand, not on the person.
6. I listen more than I talk during a conversation.
7. I understand the psychology of influencing.
8. I always ask my listeners if they are following my line of thought.
9. I always ask for clarification and explanation when I don’t understand something.
10. I seldom interrupt someone when he/she is saying something.
11. I never jump to conclusions.
12. I do not use the one size fits all communication approach.
13. I understand how different generations interpret messages, and I am aware of different decision-making styles.
14. I never raise my voice during a conversation.
15. I understand the motivations and drives of different generations.
16. I can easily express my feelings and opinions, even when others don’t share them.
17. I am always aware of my listener’s expressions and emotional reactions.
18. I admit and apologise for my mistakes and take criticism positively.

Your Interpersonal Skills for 4 Different Generations program can be custom designed. The program will provide techniques and strategies that will enable different generations in your workplace to effectively handle difficult situations and communicate more openly with their colleagues.

Interpersonal Skills For 4 Different Generations In-House Program

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

This program focuses upon strategies to work across communication silos in your organisation. This program shows you how to communicate to these silos and integrate your people and processes and streamline your communications.

Does your organisation have communication silos?

1. We often face interdepartmental disruptions.

2. We struggle to clearly communicate across all departments.

3. Our departments have become myopic and chase their own goals rather than organisational goals.

4. Our decision-making is slower than it should be.

5. Our people often feel unmotivated.

6. Our people grumble and give very little discretionary effort.

7. Whenever a mistake happens, we shift the blame elsewhere.

8. Our team is not proactive.

9. We often have role disputes.

10. We often encounter interdepartmental role ambiguity.

11. Our cross-functional activities are always marred by some person’s behaviour.

12. Our people often leave work with no sense of feeling fulfilled.

13. We are never sure if the information we receive from departments is 100% accurate.

14. We struggle to retain high performers.

Working Across Communication Silos In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be adapted to meet your requirements.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEOs.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Our phone etiquette training enables participants to handle a telephone call more professionally. Our phone skills training helps people to understand the needs of customers and use the phone effectively

Ask yourself the following about your telephone skills?

1. We give 100% attention to all our calls.
2. We always ask for all the details from the caller before finishing the call.
3. We are always prepared before answering the phone.
4. We never rush in to pick up the phone.
5. We never put the caller on hold for too long, even when we do not have the answer.
6. We know how to deal with callers who are difficult and uncooperative.
7. We practice active listening skills and questioning skills.
8. We have a standard opening greeting for all our calls.
9. We do not feel helpless when the caller is aggressive.
10. We always summarise the message of the caller before ending the call.
11. We wait for the phone to ring 3 times before answering it.
12. We always change our tone and voice based on the nature of the call and type of caller.
13. We constantly explore new alternatives to up-sell new products/services.

Telephone Skills In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

• Ideal group size: 4–12 participants.
• Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
• Duration: This program can be adapted to meet your requirements.
• Cost: Price on request.
• Target Audience: Employees, Supervisors, Team Leaders and Managers.

Looking for telephone training in Brisbane, Melbourne, Sydney, Adelaide, Canberra, Perth or Tasmania? Improve your telephone skills with our course.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

At some stage we all have to engage in a conversation that can be both difficult and controversial. ‘How to have critical conversations’ is a program designed to equip you to resolve critical issues and accelerate performance

What are Critical Conversations? A discussion between people when:

• The stakes are high.
• Opinions vary.
• Critical thinking is imperative.
• Emotions run strong.
• Improved performance is necessary.

Learn the tools to build your confidence & capability to hold these conversations and how to increase performance by 30%.

How comfortable am I to have the conversations I know I have to have? Ask yourself the following:

• Why do I avoid difficult conversations?
• Am I concerned with hurting the other person’s feeling?
• Is my understanding of my style under pressure clear enough to have these discussions?
• How do I start initiating these hard conversations?
• Will I be too blunt?
• How do I stop the conversation getting out of hand?
• How do I manage those emotional situations?
• Will I know it is critical to have the conversation?
• How do I give feedback which motivates people?

If you would like answers to these questions, attend this interactive and practical workshop.

“Half the world is composed of people who have something to say and can’t and the other half who have nothing to say and keep on saying it.” – Robert Frost

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4 – 12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be adapted to meet your requirements.

Cost: Price on request.

Target Audience: Supervisors, Team Leaders, Middle, Senior Management & CEO’s.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Frequently Asked Questions

Professional Communication Training for Employees

Providing good communication training for employees is vital. This communication skills training course is designed to step your organisation through proven methods of communicating clearly. Professional communication is designed to sway and bend with nuances. Professional communication is a means of communicating clearly with one another without being misunderstood.

Course Details

Target Audience:

The course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees.

Duration:

This course is available as a 1-day course or a truncated 1⁄2 -day course.

Delivery:

This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations.

Group Size:

We recommend a group size of 4-10 people.

At Preferred Training Networks, we offer a wide range of employee training and development courses designed to complement our communication training programs including non-verbal communication training, confidence building courses, customer service skills training, influencing skills training and more.