Coaching Courses

Feedback Management Skills for Managers and Employees Training Course

Participants will be encouraged to practice strategies and collaborate on best practices for managing feedback. Have you noticed that people are losing the ability to disagree professionally? Upon completion of this course, participants will have the skills and confidence to handle feedback in a manner that improves interpersonal internal and external relationships.

Feedback Management Key Course Content:

Understand the importance of effective feedback management
Develop techniques to give and receive honest feedback
Learn how to give constructive, actionable feedback
Identify methods for improving communication within an organisation
Planning courageous conversations
Utilise strategies for managing employee morale and performance through feedback
Develop strategies to help employees apply feedback and implement changes
Analyse how feedback is provided using different communication methods
Discuss best practices for effectively incorporating feedback into daily operations
Explore ways to measure the effectiveness of feedback management systems

Feedback Management In-House Program Details

Target Audience: The course can be tailored for the specific cohort, whether it be the leadership team, another group of managers/team leaders or employees.

Duration: This course is available as a 1-day course or a truncated 1/2-day course.

Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations’.

Group Size: We recommend a group size of 4–10 people.

Solution Focused Coaching Training Course

Have your people been specifically and professionally trained to move beyond coaching, to focus on a quantum shift in achieving significant results? Do you know how to get to the heart of the problem, and negotiate around the presenting problem? Solution focused coaching reduces the time it takes to get to an outcome, in performance, development and skills conversations.

How good are your coaching skills in achieving solutions?

Ask yourself the following:

My coaching helps my staff reach their goals.
My staff value the time we spend having coaching conversations.
My staff’s performance has improved as a result of my coaching.
In coaching conversations, I always give regular feedback using specific examples.
When coaching, the goals we set are always stretching but attainable.
I am good at helping my staff develop clear, simple and achievable action plans.
When coaching, I keep written record of my staff’s action plans.
When coaching, I help my staff focus on achieving success through effective action planning.
During coaching, I always ask my staff to report to me on progress towards their goals.
When coaching, I address any performance shortfalls directly and promptly.
I use active listening and solution focussed questioning skills.
In my coaching, I always acknowledge and praise my staff’s success.
I am aware of both mine and the coachee’s personality style.
I can deal with difficult coachees effectively.
I always ensure that any goals we set during the coaching conversation are measurable.
I am good at acknowledging and show that I understand my staff’s feelings.
I ask questions which help my staff have greater clarity about the issues they face.

Your Solution Focused Coaching program is tailored to help your people achieve significant outcomes from their coaching. This training program moves beyond coaching to bridge the gap towards a solution focus.

Solution Focused Coaching In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–12 participants.
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Cost: Price on request.
Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.
Duration: Your Solution Focused Coaching Course can be modified to fit inside your timeframe.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Coach the Coach Training

This workshop will provide your managers with the skills and knowledge to implement coaching to improve performance, address issues and build better relationships with their staff.

This program can be conducted as in house training at your offices.

Group Size: An ideal group size is 6 – 10 participants.

Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a training venue at a small additional cost.

Duration: Each course can be tailored to your timeframe.

Cost: Upon request.

Target Audience: The course can be tailored for Leaders, Managers and Coaches.

Would you like to feel confident having courageous conversations when coaching your people?

Management Coaching Skills Training Course

Through our tailored Management Coaching Skills Training Course, you will learn the shortcuts to being an excellent coach and reach new pinnacles of coaching.

Who should attend?

This program is ideal for your management team. They may be enthusiastic coaches already, or your organisation may expect your management team to become more disciplined at coaching.

Tailored Management Coaching Skills Action Plan

To make the target audience’s experience more interesting and lively
To understand the coaching process
To set clear expectations
To communicate clearly
To build in experiential learning activities
To transfer knowledge seamlessly
To build trust into the relationship
To identify and correctly label any required behavioural changes
To set tangible targets and behavioural targets
To understand the importance of walking the talk

Module 1 Coaching as a leadership tool

Defining coaching as a leadership tool
Coaching in the world of sports
Differences between Directing, Coaching, Supporting and Delegating
Developing your staff

Module 2 How and what to communicate

Icebreakers and getting to the crux quickly
How do I know what my staff member needs?
Show and tell – leading by example
Building rapport and finding the right space for coaching
Giving feedback
Coaching on the run – when time is scarce
Practical case studies

Module 3 Measuring your impact

Metrics to decide if the coaching adds value
Benchmarking to see if you are in the right direction
The 4 tell tales signs that coaching isn’t working

Module 4 Reflections and learning

- It’s not just support and feedback
- Equal PUSH & PULL
- Show and tell
- Help the coachee to stretch
- Coaching to develop further skills – the learning contract

Developing Coaching Styles Training Course

You’ll be familiar with the 70:20:10 learning apparatus. The “20” piece of 70:20:10 hinges on coaching abilities. Here is a chance to fine-tune coaching skills. It’s not unusual in the workplace for people to be pursuing different outcomes. You certainly want to avoid people counter-pulling in opposing directions. Coaching is also a great opportunity to remove role ambiguity. Did you know role ambiguity is the #1 cause of conflict in the workplace? Coaching other people can be highly rewarding or highly frustrating. Participants will use the GROW model as a proven framework to permeate 70:20:10 learning.

Mentoring Skills Training Momentum

Different types of mentoring

There are 2 broad types of mentoring relationships. Formal and informal. Informal relationships develop on their own between parties. Formal mentoring is a structured process supported by the organisation and delivered to a targeted group. In well-designed formal mentoring programs, there are program goals, schedules, training, and evaluation.

“The delicate balance of mentoring someone is not creating them in your own image, but giving them the opportunity to create themselves.”

– Steven Spielberg

Proposed Mentoring Approach

Step 1: Mentor the Mentor and Setting Expectations for Mentees Learning Sessions	To start your mentoring project, we would recommend a learning session for both Mentors and Mentees. These two sessions would be run separately. Ideally, mentors and mentees understand individual roles. Some organisations question the need to prep the mentees. But we would recommend that your initial project does include the mentee workshop too.
Step 2: 90-minute Launch Event	A 60 – 90 minute launch event creates enthusiasm for the project. This can be a lunch, afternoon tea, after work drinks or some such “gathering” event that you deem appropriate. During this launch event, the whole group is introduced to each other. We would ask one of your Senior Leadership team to introduce the program. Our Mentoring Expert would then facilitate a mentoring discussion.
Step 3: Allocation of Teams, Organising Goals and Meetings	At the conclusion of the facilitated discussion, the mentors, and mentees would be paired and spend 30 minutes looking at goals as well as mapping out their meetings moving forward. Our Mentoring Expert is close by to help structure each pairing mentorship plan. The Mentoring Expert also helps each pairing to set standards and expectations.
Step 4: Autonomous Mentor and Mentee Meetings	Individual meetings usually occur face-to-face. Building a regular mentoring schedule works best (e.g. fortnightly meetings). Speak to your consultant about what logistics work best for you. We can manage the entire project, or you may prefer to run part of the project.
Step 5: Conclusion	A conclusion is very important in a mentoring project. The conclusion includes a project completion date. Without a conclusion, the project fizzes out and misses the opportunity of making an impact. We recommend that we design a conclusion that is appreciative of everybody’s inputs. Our conclusion wraps up the key learnings from the mentoring project. Our conclusion also motivates the mentors to nominate as mentors again.

Where to from here?

If building a dynamic internal mentoring program is on your radar, please let your consultant know. We can work collaboratively with you to design a world best practise mentoring program.

CALL TODAY 1300 323 752 or email us [email protected]

Mentoring Momentum 4.3 out of 5 based on 35 user ratings.