A Trusted Learning and Development Advisor
A Trusted Learning and Development Advisor
This tailored ‘Design a Checklist’ course will help participants build checklists for both mundane and new processes. Participants will learn how to breakdown complex tasks into a bite sized checklist. Can you recall a time when the careless omission of a task derailed a project? ‘Design a Checklist’ is a facilitated-bespoke workshop that can be delivered at your workplace.
The Checklist Manifesto: How to Get Things Right
For maximum effectiveness, this program is best conducted as an on-site program.
Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.
Ideal Group Size: 4–12 participants.
Cost: Price on request.
If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752 Email: Deborah at [email protected] or visit our website today: www.preftrain.com.au
This course was designed by an organisational psychologist to give managers and supervisors proven skills to manage staff who they will frequently bump into outside of work. By following this proven methodology, participants will feel more secure managing at work and simultaneously enjoying the benefits of working in a close-knit community. It doesn’t have to be manage OR enjoy being part of the community. It can be manage AND enjoy being part of the community.
This course will also take participants through likely scenarios that they will face. Participants will question their assumptions and also explore any unconscious biases that they may have. At the conclusion of the course, participants will be far more confident in their role as a manager in a regional area.
As one participant stated:
“Employment is a major problem in regional communities. Being a manager can be a privilege and a burden. But my role as manager is very important so I can look after my family. I’d just like to be able to separate my work role from my community role.”
This program is best conducted as in-house training at your offices.
Contact Preferred Training Networks today:
Phone: 1300 323 752
Email: [email protected]
Website: www.preftrain.com.au
Take a look at our highly recommended and popular training courses: Emotional Intelligence Course, Workplace Inclusion & Diversity Training, Writing Skills
For maximum effectiveness, this program is best conducted as an in-house program.
Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.
Duration: Each course can be tailored to your timeframes.
Target Audience: Employees who write reports.
After this brinkmanship in-house training course, you’ll find the participants referring to the line in the sand. It’s a clear marker and an easy visual for people to remember.
You’ll also notice the participants have a pep in their step the very next day.
For maximum effectiveness, this program is best conducted as an in-house program.
Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.
Duration: Each course can be tailored to your timeframes.
Target Audience: Managers and staff
“LATERAL LIGHTBULBS” Improve productivity and promote simplicity!
The lights at Reception were misbehaving. Management decided to change all 12 lightbulbs. A project began with the file name “Change Reception Lights”. A steering committee was formed and a number of issues and concerns were raised. The table below captures the main activities:
| Concerns | Getting Input and Generating Solutions |
Number of People Involved |
Total Amount of Hours |
Total* |
|---|---|---|---|---|
| What luminosity should the replacement be? | Focus Group | 7 | 28 | $996.80 |
| What are the safety and height concerns? | OHS Committee | 14 | 70 | $2492 |
| Does the new light bulb increase the risk of fire? | Risk Management | 14 | 63 | $2242 |
| Are we getting the best value on light bulb? | Procurement | 4 | 12 | $427.20 |
| Is the person nominated to replace the light bulb a security concern? |
Security Monitoring | 12 | 12 | $427.20 |
| Handyman? | No input required | 1 | 1/2 | $17.80 |
| Who should overview the project | Supervisor Meeting | 8 | 12 | $427.20 |
| TOTAL COSTS | 60 people | $7,030.20 |
*Total Costs was based on Cost per hr of $35.60 From ABS Report 6302.0 0
Lateral Lightbulbs
A lot of activity was generated around this project. The only downside was that knowledge was replacing action. In the groundbreaking book ‘The Knowing Action Gap’ by Pfeffer and Sutton, the authors relate how organisations often act on gathering knowledge rather than executing the project. Now, this is certainly reflected in the Australian Labour Productivity below. Notice how productivity in Australia continues to decline.
Is your organisation complex or simple?
Are tasks overly complicated in your organisation? Try this HFH Diagnostic Tool, designed by Organisational Psychologists. The level of complexity within organisations is staggering, and it’s only getting worse. Even the simplest of tasks can involve myriad choices, endless stakeholders, data to analyse and processes to manage. Thinking of your own organisation, plot the amount of effort and time (1–10) it takes to complete the following tasks on the graph below. …
Which quadrant is the most populated?
Q1 – Frustration Zone: Too much effort is required to achieve outcomes. Leads to medium to high levels of frustration, complexity and distraction.
Q2 – Dysfunction Zone: Way too much time & effort required to achieve outcomes. Leads to high levels of frustration, complexity and staff turnover.
Q3 – Ideal Zone: Appropriate amount of time and effort required to achieve outcomes. Leads to a calm, seamless working environment.
Q4 – Double Up Zone: Too much time spent to achieve outcomes, with medium to high levels of frustration, complexity and distraction.
This program can be conducted as in house training at your offices.
With the dot com boom, organisations were too busy to performance manage IT and technical people. The performance management task was left to the IT manager, who was often technically minded and had very little spare time for this crucial task. Rewards and bonuses were tied to task achievements with little linkage to behavioural guidelines.
So how do you pull in the reins of IT and technical people and get them to deliver important tasks without having to jump over mountains? Surely they should behave like other internal departments and deliver a seamless service. If you consider the key departments in most organisations, the IT Department is still a relative newcomer. There is no doubt the rapid influx of IT people brought a wave of breakthrough advancements to organisations, but in many cases this breakneck speed led to short-cuts in performance management.
Designed by an organisational psychologist, this is a breakthrough practical course to break open and level any IT and/or Technical silos in your organisation. This unique course helps unite participants behind the organisation’s objectives. The target audience is ideally a mix of IT and non IT people and helps flesh out the day to day difficulties that arise. You’ll notice an immediate workplace improvement as your IT and technical people meet the organisations expectations and objectives. Your non IT people get a better understanding too of how they “inadvertently” cause bottlenecks and tension.
“A breakthrough practical course to break open and level any IT and/or Technical silos in your organisation”
“Help IT and technical people understand the critical importance of seamless service delivery”
THE NUTS AND BOLTS
This program can be conducted as in house training at your offices.
Guidelines
Group Size: An ideal group size is 6 – 10 participants.
Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a training venue at a small additional cost.
Duration: Each course can be conducted as a one day program.
Cost: Upon request.
Target Audience: IT Managers, Supervisors and Team Leaders PLUS the Managers, Supervisors and Team Leaders that need technical tasks completed more seamlessly.
This workplace anxiety spotting course gives you a better understanding of stress and anxiety. Participants will also look at their workplaces and see if unnecessary stressors can be removed. On the other hand, you might have a concern about a family member or a friend. This course will also give you some ideas on what you can do. The course also runs through some very common mistakes that people make when asking other people about mental health. The course will also give you some tools that can be a good guide to gauging levels of depression and anxiety. The course is not a diagnosis, as only a health professional can make that diagnosis with the person.
For maximum effectiveness, this program is best conducted as an in-house program.
Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.
Duration: Each course can be tailored to your timeframes.
Target Audience: Managers and staff
Contact us Today:
Email: Deborah [email protected]
Phone: 1300 323 752
Website: www.preftrain.com.au
Discover how to disrupt a strong argument with an alternative offer. The alternative offer(s) will have been strategised and conceptualised beforehand. People get conditioned about the outcomes of contract variations. If you’re weary of constantly getting squeezed, then this course is a breath of fresh air. It’s also a chance to mix up your representation. It’s like playing chess. If you play the same moves, the opposition will be easily able to outwit you. But if you mix up your moves, then you’re changing the game. The negotiating variations to contracts in-house workshop is an opportunity to revisit your negotiating style and win more concessions.
For maximum effectiveness, this program is best conducted as an in-house program.
Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.
Target Audience: Project Managers, Projects Teams & Project Stakeholders
Cost: Price on request.
If you would like more information on this training program, please contact us at 1300 323 752 or Email: [email protected]
For any business, the technical people can have access to customers that your salespeople would never reach. If you want to give your business a boost with enhanced technical sales skills, we have the right solution for you. With our effective technical sales strategy, we intend to make the process of accomplishing your sales goal easier. Equipped with knowledge and expertise, your team will succeed in delivering positive outcomes for your business.
1. Prepare technical people to look for sales opportunities.
2. Prepare a list of short qualifying questions.
3. Discuss how technical people are the visible part of your brand.
4. Map the ideal tech site visit.
5. Engage the customer in new products and services.
6. Make a great first impression (you don’t get a second chance).
7. Select a strategy to build relationships between the customer and the account manager.
8. Identify the telltale signs of a dissatisfied customer.
9. Discuss strategies for service recovery after you’ve failed to meet expectations.
10. Analyse a proven sales model.
11. Resist the urge to bury the customer in technical talk.
A quick story from our office: The Fuji Xerox technician came out to fix a printer. He noticed that we had a couple of other printers too, he asked us when the lease expired. He asked us if we’d be interested in a bundle quote to have all our printing done by Fuji Xerox. Furthermore, he asked how much we were currently spending on paper. As a result of these questions from the technician, we now use Fuji Xerox for 95% of all our printing needs.
For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 6–14 participants
Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program can be modified to a two day, one day or half day program.
Target Audience: Technical staff.
Cost: Price on request.
If you would like more information on this training program, please contact:
Preferred Training Networks on 1300 323 752
Email: Deborah [email protected]
or visit our website today: www.preftrain.com
Leaders and managers need to be skilled and comfortable at navigating through the grey area that occurs as a result of ambiguity.
For maximum effectiveness, this program is best conducted as an in-house program.
Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.
Duration: Each course can be tailored to your timeframe.
Target Audience: Managers and staff
