A Trusted Learning and Development Advisor
A Trusted Learning and Development Advisor
For Neurodiversity Training for Inclusive Workplaces, the tailored solution is the way forwards. Otherwise, you can run the risk of the training causing divisions. Whatever you do, please don’t get this course delivered by a legal expert, as it’s unnecessary and will be divisive (guaranteed). Your tailored workplace neurodiversity in-house course is designed to help participants understand and appreciate the challenges faced by neurodiverse individuals in the workplace.
Specifically, the course will cover topics such as:
Recognising and respecting different types of neurological functioning
Understanding the diversity of abilities within the workforce
Creating inclusive environments for neurodivergent employees
Workplace adjustments for ADHD, autism, dyslexia and more
Practical neurodiversity inclusion training for managers and teams
Participants will gain insight and knowledge that can be applied to their daily working practices, and leave with the skills needed to create an inclusive and productive workplace for all.
Target Audience: The course can be tailored for the specific cohort, whether it be the leadership team, another group of managers/team leaders or employees.
Duration: This course is available as a 1-day course or a truncated ½ day course.
Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations.
Group Size: We recommend a group size of 4 – 10 people.
Target Audience: The course can be tailored for the specific cohort, whether it be the leadership team, another group of managers/team leaders or employees.
Duration: This course is available as a 1-day course or a truncated ½ day course.
Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisation’s.
Group Size: We recommend a group size of 4–10 people.
How effectively does your team manage customer complaints?
When dealt with properly, complaints can turn unsatisfied customers into loyal customers and/or devoted supporters. Developing the ability to do so has a huge impact on your organisation’s reputation and success. Tailored in-house complaint handling courses provide powerful tools to improve customer satisfaction and resolve issues effectively.
By providing your team with the necessary techniques, any interaction, regardless of the challenge, can be handled with confidence and precision. Complaint-handling on site courses are designed to train participants to respond to complaints proactively and constructively. This also leads to improved customer satisfaction and enhanced brand reputation.
Participants will gain insights into complaint prioritisation and learn to listen without judgement. Our training also covers essential service recovery strategies and communication techniques. Instead of simply logging complaints, training empowers your staff to uncover root causes, identify root causes and effectively communicate resolutions, leading to better service and stronger business outcomes.
Our complaint handling courses can be tailored to suit your business or industry and can include training for the following:
Our comprehensive programs are designed to improve every aspect of customer interaction and service excellence. Further training with us will ensure your team excels in both communication and customer service. To further supplement your staff’s development, we also offers courses in business report writing, communication skills, and presentation delivery.
Investing in our professional complaint-handling training provides your team with the tools necessary to effectively resolve client/customer problems. Here’s why enrolling in our courses is a wise decision for your organisation:
Effective complaint handling is an essential ability that can significantly improve your leadership and management abilities. Our complaint handling courses provide your team with the strategies to resolve issues efficiently, lead with confidence, and build stronger relationships within your organisation and with clients.
Transform your approach to customer service. Explore our full range of professional development courses to enhance your team’s skills. We also offer micro-learning workshops that deliver more focused lessons designed to fit into busy schedules. Contact us today for an instant quote.
Q. Who should attend the Complaints Handling Training?
A. This course is ideal for customer service representatives, frontline staff, managers, and anyone responsible for managing customer complaints and feedback.
Q. What are the key learning outcomes of this course?
A. Participants will learn effective communication techniques, strategies to de-escalate conflicts, methods to identify underlying issues, and approaches to turn complaints into opportunities for improvement.
Q. Is this training available across Australia?
A. Yes, we offer the Complaints Handling Training in all major cities and regional areas across Australia, with options for in-person or virtual delivery.
Q. How long is the course?
A. The course can be tailored to your needs, with options ranging from 60-minute microlearning sessions to full-day workshops.
Preferred Training Networks gives you access to the best trainers, facilitators and instructional designers in Australia. Our experts are referred by the senior management from Australia’s top companies. Our knowledgeable consultants are easy to work with and will take utmost care to ensure that you are able to meet your learning goals.
We understand that requirements might vary. To precisely cater to the needs of our clients, we tailor our courses to ensure that they are right for you, your team and your industry. With Preferred Training Networks, you can confidently outsource your learning requirements confident that you’ll be working with Australia’s finest organisation professionals.
At Preferred Training Networks, you can access a wide range of workplace training and development workshops, courses, non-technical learning programs and soft skills courses. To simplify the learning experience, our courses are designed in such a way that you will only have to deal with a single point of contact.
We offer more than 300 professional development training courses suitable for all types of organisations across a broad spectrum of industries. Here are just a few of the professional training courses we offer:
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Partner with us to discover the myriad benefits of professional development courses for your people. To know more about our courses, get in touch with us. You can contact us through our online form or call us to receive a free online quote.
Contact Us Today
Whether you’re looking for help with time management, communication techniques, effective leadership skills, conflict resolution skills, change management courses, professional or interpersonal development or anything in between, we can help.
Recruitment is a process. Follow the steps, and you’re far more likely to hire an excellent candidate. A dud can be a disaster, so improve your processes and stop hiring them. For goodness’s sake, even if you don’t attend this course, can you make it mandatory that references are checked and verified. It’s an eye watering recurring error, the interviewer gets confidence that the candidate is “perfect” and then doesn’t really want to check the references in case they tell a different story – crazy.
For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4–9 participants.
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program can be adapted to meet your requirements.
Cost: Price on request.
Target Audience: Existing employees who negotiate deals of more than $50,000 & who have previous negotiating experience and are aware of negotiating fundamentals.
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
Learning how to resolve conflict is a valuable skill that will benefit you at work and in life. Our de-escalating conflict course teaches you how to handle tense situations with co-workers, managers, and customers. By learning these techniques, you can improve your interactions and foster a collaborative environment.
This De-Escalating Conflict Techniques course equips participants with practical, evidence-based strategies to safely manage challenging and aggressive behaviours. The approach is comparable to frameworks used in CPI and MAPA training, focusing on early intervention, emotional regulation, and safe de-escalation in workplace and public-facing environments.
Our conflict de-escalation training teaches practical strategies for dealing with disputes professionally, such as analysing body language and developing listening skills to address concerns. You will also learn to avoid blame by adopting a solution-oriented approach.
This course can be delivered in-person at your organisation or venue, or delivered virtually. We also offer micro-learning courses and training in areas, such as communicating under pressure, critical conversations, and emotional intelligence.
Effective conflict de-escalation is not just about resolving disputes; it’s also about building stronger relationships. Our de-escalating conflict program is designed to develop your organisation’s skills in the following areas:
Start mastering the skills needed to manage conflicts successfully-contact Preferred Training Networks today. Whether in major cities or regional areas, we offer in-person and online training programs across Australia to ensure accessibility for everyone. Learn more about our courses and how they can benefit your organisation.
What is the duration of the de-escalating conflict course?
This course can be adapted to suit your preferred timeframes and is available as a one-day or truncated half-day course.
Who should attend this deescalating training course?
We recommend this course for frontline staff and managers who can find themselves in intense situations.
Is this course suitable for those wanting to enhance their leadership skills?
Learning how to de-escalate conflict is an essential skill for successful leaders, as it facilitates communication and ensures productivity. Our course is suitable for those wanting to enhance their leadership skills.
What methods are used in the training? Is it an Australian course
Our de-escalating conflict workshop includes strategies such as building rapport, analysing body language, utilising positional bargaining, and more. We encourage you to contact our team for more information. Yes it’s an Australian training course.
This course identifies how behaviours and moods can impact the workplace wellbeing balance. It’s a reflective course, and participants consider how their actions affect other people. For example, a manager may come to work in a bad mood every day. But the manager might be unaware that this mood also brings a dark cloud to the workplace.
For maximum effectiveness, this program is best conducted as an in-house program.
Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.
Ideal group size: 4–9 participants
Target Audience: Management
Cost: Price on request
For more information on this training program:
Contact: Deborah – [email protected]
Have your people been specifically and professionally trained to move beyond coaching, to focus on a quantum shift in achieving significant results? Do you know how to get to the heart of the problem, and negotiate around the presenting problem? Solution focused coaching reduces the time it takes to get to an outcome, in performance, development and skills conversations.
How good are your coaching skills in achieving solutions?
Ask yourself the following:
Your Solution Focused Coaching program is tailored to help your people achieve significant outcomes from their coaching. This training program moves beyond coaching to bridge the gap towards a solution focus.
For maximum effectiveness, this program is best conducted as an in-house program.
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
