A Trusted Learning and Development Advisor
A Trusted Learning and Development Advisor
Here is a quick exercise:
Put together some PowerPoint slides about your company, your clients, the year you commenced business and your strategic direction. Now show it to your employees and note them drifting in and out of consciousness. They will be bored and uninspired.
As an alternative, tell a story about your company, why it was set up, the difficulties it faced, where the organisational values came from. Use a story board to show the reasoning behind your strategic objectives. Your audience will be engaged and motivated to get behind your strategic objectives.
There are 14 proven rules to telling great stories. To whet your appetite, we’ve listed 3 of the rules:
Rule #5Â – Create visual metaphors. Strong visual metaphors used in the right sequence can keep any audience on the edge of their seat (no matter what the topic is).
Rule #8 – Build rapport and trust. Most managers are aware of the critical importance of rapport and trust. However, very few managers have a tool kit of practical ideas to build rapport and gain trust.
Rule #10 – Embed emotional triggers and cues – this part of story telling is not for the faint-hearted. The storyteller needs to dig deep to bring out emotive cues to connect deeply with the audience. The emotional cues and triggers need to be planned and strategically placed into the story for maximum impact.
For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4–9 participants.
Venue:Â For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Duration:Â This program can be adapted to meet your requirements.
Cost:Â Price on request.
Target Audience:Â Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.
Want to know more about our storytelling or storyboarding course?
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
Target Audience: This active Listening Skills course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees.
Duration: This course is available as a 1-day course or a truncated 1/2-day course.
Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations.
Group Size: We recommend a group size of 4–10 people.
We will dive into topics such as mentorship, communication strategies, openmindedness and appreciation of different generations in the workplace to ensure effective collaboration. You will gain an understanding of the importance of maintaining a respectful and inclusive work environment that works for everyone. Working together certainly beats working in silos, and everyone learns more.
Target Audience:
The course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees.
Duration:
This course is available as a 1-day course or a truncated 1/2-day course.
Delivery:
This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations.
Group Size:
We recommend a group size of 4–10 people.
Target Audience:
The course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees.
Duration:
This course is available as a 1-day course or a truncated 1/2-day course.
Delivery:
This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations.
Group Size:
We recommend a group size of 4-10 people.
Participants will be encouraged to practice strategies and collaborate on best practices for managing feedback. Have you noticed that people are losing the ability to disagree professionally? Upon completion of this course, participants will have the skills and confidence to handle feedback in a manner that improves interpersonal internal and external relationships.
Target Audience: The course can be tailored for the specific cohort, whether it be the leadership team, another group of managers/team leaders or employees.
Duration: This course is available as a 1-day course or a truncated 1/2-day course.
Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations’.
Group Size: We recommend a group size of 4–10 people.
Target Audience:
The course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees.
Duration:
This course is available as a 1-day course or a truncated ½ day course.
Delivery:
This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations.
Group Size:
We recommend a group size of 4-10 people.
| Module | Topics | Key Learning Outcomes |
|---|---|---|
| Module 1: Professional Telephone Communication | What is Exceptional Service Over the Phone? |
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| Understanding Caller Cues and Needs |
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| Building a Positive Telephone Image |
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| Module 2: Mastering Effective Telephone Communication | Avoiding Miscommunication and Recording Information Accurately |
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| Managing Calls Efficiently and Professionally |
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| Handling Challenging and Difficult Behaviours |
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| Module 3: Using Effective Communication to De-escalate Calls | The Power of Positive Vocabulary and Tone |
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| Encouraging Calm and Building Rapport |
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| Module 4: De-Escalation Techniques for Difficult Callers | Applying Structured De-Escalation Techniques |
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| Guiding the Conversation to a Resolution |
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Target Audience: The course can be tailored for handling incoming or outgoing calls (or both)
Duration: This course is available as a 1-day course or a truncated half day course.
Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations.
Group Size: We recommend a group size of 4–10 people.
Target Audience: The de-escalating violence in-house program can be tailored to the group. This program is very popular with frontline staff, as well as healthcare and regulatory employees who make domestic visits. Duration: This course is available as a 1-day course or a truncated ½-day course. Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisation’s. Group Size: We recommend a group size of 4–10 people.
