All Leadership and Management Courses

Assertiveness Skills Workplace Training Course

By communicating assertively, you can feel confident and gain the respect of your colleagues and friends. Assertive communication involves speaking your mind and expressing your point in a constructive manner.

People who are assertive tend to have less stress and conflict in their career and personal life. They can influence people and can get their needs met more easily.

How assertive are you?

Ask yourself the following:

I provide quick and accurate responses to customer queries.
When I do not understand something, I ask for clarification.
I look directly at the person I am talking to.
I have an assertive body language.
I am clear and specific when expressing my point of view.
I consciously practice assertive behaviour in problem situations.
I use verbal and non-verbal communication skills to be assertive.
I recognise passive, assertive and aggressive behaviours in others.
I am comfortable with saying ‘NO’ with confidence.
I am calm and controlled and do not lose my temper.
I ask for help without feeling guilty or bad about it.
I deal with difficult people and situations effectively.
I do not get stressed in difficult situations.
I can effectively manage people who are angry or aggressive.
I ask for and provide constructive feedback.
I negotiate assertively with colleagues / customers / suppliers.
I respect the rights and opinions of other people.

Your Assertiveness Skills program is custom designed to help participants express their ideas and feelings more adequately. The program will provide practical techniques to improve interaction with other people in the workplace. Participants will learn how to change their behaviour to assertively deal with complex workplace situations. They will understand how positive assertiveness can enhance interpersonal communication.

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an Inhouse program.

Ideal group size: 4 – 12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be adapted to meet your requirements.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.

If you would like more information on this training program, please contact:
Deborah Dear
PH: 1300 323 752
Email: [email protected]

Assertiveness Training Course 4.2 out of 5 based on 97 user ratings.

Authentic Leadership Training Course

Authentic Leadership

Authentic leadership is a giant step forward. It adds realness to your leaders. Employees and stakeholders are apathetic to PR and sanitised fake leadership. Authentic leaders have the X factor that creates calmness and instils loyalty. Authentic leaders are comfortable in their own skin with their strengths and weaknesses and often ooze confidence. Even when faced with seemingly insurmountable challenges their optimism becomes an unstoppable force.

Are you an authentic leader?

I am aware of my personal strengths and weaknesses
I feel comfortable in my own skin
I nurture an environment of calmness
I openly admit my weaknesses
I am self-disciplined
I am compassionate
I rarely get annoyed in the office
I have built a circle of trust that I can rely upon any time
I am generous with my time helping other people
I feel confident having difficult authentic conversations
I have a written record of my personal and career goals
My people trust me and as a result they don’t cover up mistakes
I believe strongly in the organisation direction
I walk the talk
I encourage open communication without fear of being blamed and finger pointing

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program. Ideal group size 4 – 12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: Your Authentic Leadership Course can be modified to fit inside your time frame. If you could make them changes that would be great.

Cost: Price on request.

Target Audience: Supervisors, Team Leaders and Management.

If you would like more information on this training program, please contact:
Deborah Dear – Marketing Manager
PH: 1300 323 752
Email: [email protected]

Authentic Leadership 4.3 out of 5 based on 103 user ratings.

Anticipate Problems Workshop

Would you like to attend this program?

Ideal group size: 4 – 12 participants
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost
Duration: This program can be conducted as a one-day or half-day program
Cost: Price on request
Target Audience: Supervisors, Team Leaders and Management

Anticipate Problems yet Willing to take Risks 4.2 out of 5 based on 26 user ratings.

Ambiguity and Contrast Training

Plan of action

Ambiguity causes havoc in communications. Due to our cultural upbringing and our conditioning, we perceive the world differently to everyone else. Our clear as crystal instructions are clear as mud to other people. By developing contrast skills, we will learn to chip away at the edge of our perceptive world and see a much bigger picture.

How to identify workplace ambiguity tell tale signs.
How to overcome the 4 most common types of ambiguity in a workplace.
How to communicate with clarity.
How to appreciate the influence of contrast.
How to understand the cognitive urge to chunk information.
How to identify people who use ambiguity as a tool to not comply.
How to get ‘task saboteurs’ to follow instructions.
How to appreciate different decision-making styles.
How to use NLP communication skills to reduce workplace ambiguity.

“Those who write clearly have readers, those who write obscurely have commentators.” – Abraham Lincoln

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4 – 12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be adapted to meet your requirements.

Cost: Price on request.

Target Audience: Supervisors, Team Leaders and Management

If you would like more information on this training program,
please contact: Deborah Dear – Marketing Manager
Phone: 1300 323 752
Email: [email protected]

Ambiguity And Contrast 4.4 out of 5 based on 94 user ratings.

Agile Project Management Training Course

If you are looking for an agile project management training course, our course is sure to give you an edge. In-depth and enriching, our Agile and Scrum master training enables you to manage projects effectively in a fast-paced environment.

NUTS AND BOLTS

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be modified to suit your timeframe.

Cost: Price on request.

Target Audience: Teams Leaders, Supervisors and Project Management Teams

If you would like more information on our Agile Scrum master training program, please contact: Preferred Training Networks on 1300 323 752

Email: Deborah [email protected] or visit our website today: www.preftrain.com.au

Advanced Supervisors Skills Training Course

Advanced Supervisory Skills – Leading the way in your industry

Supervisors often report feeling “stuck in the middle”. This sandwich effect is not new and has a huge impact on productivity and morale. Our supervisor training courses will help your supervisors find new and exciting challenges in their roles. Participants critique supervisory case studies and hypothetical issues from your industry.

This course also introduces participants to a behavioural and attitudinal checklist to boost existing levels of employee engagement and is a vital part of any employee upskilling program.

Methodology

A random sample of 79 top supervisors completed a survey to identify leadership gaps and/or weaknesses in the existing frontline management course. A team of organisational psychologists and leadership consultants extracted statistically significant data from the surveys to build this course.

Outline of the Advanced Supervisory Skills Course

Positive and Negative Workplace Behaviours

Supervisors need to be constantly vigilant of positive and negative behaviours in the workplace.

Review an A-Z of positive and negative workplace behaviours
Environmental impact of different workplace behaviours
Intervention techniques
Removing perceived injustices and moving on

Role Integration Techniques

72% of supervisors felt a disconnection between their supervisor’s role and the organisation’s direction. 78% of supervisors were unaware of the organisation’s strategic objectives.

Understanding how your role fits with the organisational objectives
Feeling comfortable aligning tasks with strategic objectives
Feeling comfortable in the company of direct reports, managers and peers
Courageous Conversations and Performance Management

No surprises here. 79% of respondents disliked or strongly disliked the performance management part of their role. Participants felt very uncomfortable having performance management discussions.

Understanding the importance of courageous conversations
Tallying the impact of rewards and recognition
Calibrating the micromanagement and empowerment performance scales

Change Management

When organisations undergo change, it is often a stop/start affair. This session helps participants communicate the need for change and break down change barriers and silos by providing change management and project management training.

Critique a proven change management model
Conduct an assessment of how change is communicated
Understand the impact of change agents and change saboteurs

Problem-Solving Tools for Escalated Issues

62% of respondents would like a wider range of practical tools to deal with escalated workplace issues. Influencing better outcomes was also high (62%) on the wish list when dealing with emotive issues. Useful tools include crisis management training and front-line management training.

The appreciative inquiry problem-solving model
Creating an environment that attracts great ideas
Rewarding ideas and thinking thoughts through

Emotional Intelligence and Team Building

EI was not a stated need. However the statistically significant data picked up an EI gap in team development and learning. This module will help participants interact better with each other.

Working with different personalities
Working in culturally diverse environments with different ethnicities
Team building strategies
Training for dealing with difficult customers
Crisis management training

NUTS AND BOLTS

This program can be conducted as in-house training at your offices anywhere in Australia.

Guidelines

Group Size: An ideal group size is 6-12 participants.
Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program is conducted as a full-day program.
Cost: Upon request.
Target Audience: Staff, supervisors, team leaders and management.

Advanced Supervisors Course 4.4 out of 5 based on 48 user ratings.

Advanced Negotiation Skills Workshop

Advanced negotiation skills workshops are critical if your people are negotiating deals more than $50,000. Behavioural experiments conclude that people who have not mastered the art of negotiation will concede up to 5 times the amount of concessions that a master negotiator will concede. This course was designed to give you the strategies that the master negotiators learn at advanced negotiation training courses. A master negotiating course can run over 2 weeks so fasten your seat belts for an accelerated negotiating skills workshop.

Participants must have negotiation skills experience to attend this course and it is assumed the basics of negotiating are understood.

This course is tailored to meet your exact requirements. This course also compares existing team negotiating styles with external negotiating styles.

Please pick 3 of the case studies/scenarios below which you believe are closest to the negotiating deals which your team encounters:

Negotiating with the ATO.
Negotiating with very large players (Australian Supermarkets).
EBA’s.
Daily negotiations with foreign head offices.
Negotiating with megalomaniacs and psychopaths.
Anticipating stakeholder concerns for very unpopular messages and negotiating better outcomes.
Renegotiating prices with existing suppliers.
Negotiating with bullies and difficult people.
Breaking the pattern of increasing employee expectations.
Negotiating new terms and conditions on contracts.
Getting the groundwork prepared for a restructure.

“In business, you don’t get what you deserve, you get what you negotiate” – Chester L. Karrass

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4 – 9 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be adapted to meet your requirements.

Cost: Price on request.

Target Audience: Existing employees who negotiate deals of more than $50,000 & who have previous negotiating experience and are aware of negotiating fundamentals.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Advanced Negotiating Skills 4.3 out of 5 based on 79 user ratings.

Adaptive Leadership Skills Australia

Here is an opportunity to discover the key components of adaptive leadership. Participants also explore the dynamic of disequilibrium as a change response agent.

Adaptive leadership is certainly another leadership tool to have at the ready when needed

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

Venue:

For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.

Duration:

This program can be conducted as a one-day program, a half-day program, or a keynote presentation.

Target Audience:

Leaders.

Cost:

Price on request.

If you would like more information on this training program, please contact:
Preferred Training Networks on 1300 323 752
Email: [email protected]
or visit our website today: www.preftrain.com.au

Adaptive Leadership Skills Australia Workplace 4.3 out of 5 based on 23 user ratings.

IT Customer Service Skills Training

There has been a major push in Australia towards ITIL® (Information Technology Infrastructure Library). This is becoming a default standard in the IT industry. This identifies that IT is a service and all IT workers are service providers. However, this breakthrough course goes further and creates a “service” culture and mindset within the IT Department. Imagine taking your IT Team to the brink of customer service excellence where they are completely engaged by the service nature of their role too. There is a perception that some IT workers don’t really want to be “service providers”. Ideally IT should be like every other top quality internal service.

Test the quality of your existing IT service delivery

Just answer Yes or No to the following statements:

Our IT Department responds to all queries in a timely manner Y | N
Our IT people are always polite Y | N
Our IT people are comfortable being in a customer service role Y | N
Our IT people avoid jargon and communicate clearly Y | N
Our employees rate the IT service delivery highly Y | N
Our IT people communicate delays in advance when possible Y | N
Our IT people take responsibility for problems instead of blaming “other people” Y | N
Our IT people are open-minded to new ideas to improve the overall service Y | N
Our IT department works seamlessly Y | N
Conversations with the IT department usually end amicably Y | N
Our IT people do not appear frustrated when contacted Y | N
Our IT people follow up to ensure critical problems have been rectified Y | N

If you have answered No to more than 3 of these questions, you should strongly consider this course for your people.

Adaptive Flexible Management Training

Ask yourself the following questions:

Is our organisation quick to respond when a business opportunity arises?
When a profitable niche develops, is our organisation at the head of the field?
Do we have flexible but structured problem solving and decision making systems?
Are our people highly motivated and engaged?
Does our organisation respond very quickly to changing priorities?
Do our people plan their day even during periods of chaos?
Has our management team been trained to identify and communicate with different generations and personalities?
Do we use a sound performance management system?
Do we set clear expectations to all our stakeholders?
Have we been professionally trained in change management techniques?
Do we not over-promise and under-deliver?
Are our people encouraged to think ‘Lean’?
Are our systems seamless even during constant change?
Have we got a clear role description and no role ambiguity disputes?
Can we manage conflict quickly?
Have we set behavioural expectations for all employees?
Do we have a culture of open communication and break down any communication silos?
Do we provide an excellent service to all our stakeholders?
Do we have a proven service recovery system in place?

If you answered No to 5 or more of these questions then this course is ideal for you

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4 – 12 participants.
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program can be adapted to meet your requirements.
Cost: Price on request.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Adaptive Flexible Management 4.2 out of 5 based on 34 user ratings.

All Leadership and Management Courses

NUTS AND BOLTS

Advanced Supervisory Skills – Leading the way in your industry

Methodology

Outline of the Advanced Supervisory Skills Course

Positive and Negative Workplace Behaviours

Role Integration Techniques

Change Management

Problem-Solving Tools for Escalated Issues

Emotional Intelligence and Team Building

NUTS AND BOLTS

Venue:

Duration:

Target Audience:

Cost:

Would you like to attend this program?

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