All Leadership and Management Courses

Cultural Intelligence Training Course

An opportunity to boost the cultural intelligence of your team.

This cultural intelligenec tailored workshop also explores how our negative reactions to others can be as a result of value systems, projection, transference, personality types, societal differences in behaviour, cultural norms and conditioning. So, here’s an opportunity to boost the cultural intelligence of your team.

NUTS AND BOLTS

Would you like to attend this program? For maximum effectiveness, this program is best conducted as an in-house program.

Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost

Duration: This bespoke cultural intelligence program can be modified to suit your timeframe.

Cost: Price on request.

If you would like more information on this cultural intelligence training program, please contact:

Preferred Training Networks on 1300 323 752

Email: Deborah : [email protected]
or visit our website today: www.preftrain.com.au

Cultural Intelligence Training4.6 out of 5 based on 104 user ratings.

Cultural Diversity Training Course

Communicating with people from different cultures is very common in today’s workplace. This can involve dealing with a culturally diverse population of stakeholders. With cultural diversity cultural diversity skills training, you will be equipped with strategies and techniques to deal with and understand people who are different.

How good are you at dealing with different cultures in the workplace?

Ask yourself the following:

I actively listen to what the other person has to say.
I understand that every individual has different values and ways of thinking.
I use effective communication skills when dealing with people from different cultures.
I apply appropriate behaviour in order to strengthen business relationships.
I am aware of the challenges that arise during cross-cultural communication.
I respect all cultures.
I always maintain my professionalism when dealing with other cultures.
I know the cultural traits and its effect on my organisation.
I understand how the Australian culture is perceived by others.
I avoid talking about things that can offend other cultures.
I develop strategies to work effectively with other cultures.
I can communicate confidently with other cultures.
If I don’t understand something, I ask for clarification.
I always aim at improving business relationships with customers/colleagues from different cultures.
I have highly developed active listening and key questioning skills.
I am interested to learn more about other cultures.

Your Cultural Diversity Skills program focuses upon the cultural nuances, which occur when dealing with individuals from different cultures and countries. Our cultural diversity training program will enable participants to learn the skills and knowledge to build successful cross-cultural business interactions.

Would you like to attend this program?

Ideal group size: 4 – 10 participants
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: Your Cultural Diversity Course can be modified to fit inside your timeframe.
Cost: Price on request.
Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s

If you would like more information on this training program, please contact:
Deborah Dear – Marketing Manager
PH: 1300 323 752
Email: [email protected] or visit our website today.

Cultural Diversity 4.3 out of 5 based on 36 user ratings.

Cross Cultural Coaching

Achieving a cultural change is not a “click of the fingers” exercise. It needs a well thought out, communicated and executed plan. The challenge is that organisations can skip the planning stage, as cross-cultural activities are often intangible and subjective. You might have the best plan and intentions, but your people will perceive the information differently. Clarity of purpose is essential. In this course, participants will learn how to be change agents. Participants will discover how to leverage emotional intelligence to influence and champion change. “Nearly there” isn’t good enough, as any advances can unwind quickly unless they are embedded and fully understood. This course will also help participants stay focused and motivated to achieve their objectives.

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an on-site program.

Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.

Target Audience: Managers and Staff

Cost: Price on request.

If you would like more information on this training program, please contact:

Preferred Training Networks on 1300 323 752
Email: Deborah at [email protected]
or visit our website today: www.preftrain.com.au

Cross Cultural Coaching 4.2 out of 5 based on 24 user ratings.

Critical Conversations Workshop

At some stage we all have to engage in a conversation that can be both difficult and controversial. ‘How to have critical conversations’ is a program designed to equip you to resolve critical issues and accelerate performance

What are Critical Conversations? A discussion between people when:

The stakes are high.
Opinions vary.
Critical thinking is imperative.
Emotions run strong.
Improved performance is necessary.

Learn the tools to build your confidence & capability to hold these conversations and how to increase performance by 30%.

How comfortable am I to have the conversations I know I have to have? Ask yourself the following:

Why do I avoid difficult conversations?
Am I concerned with hurting the other person’s feeling?
Is my understanding of my style under pressure clear enough to have these discussions?
How do I start initiating these hard conversations?
Will I be too blunt?
How do I stop the conversation getting out of hand?
How do I manage those emotional situations?
Will I know it is critical to have the conversation?
How do I give feedback which motivates people?

If you would like answers to these questions, attend this interactive and practical workshop.

“Half the world is composed of people who have something to say and can’t and the other half who have nothing to say and keep on saying it.” – Robert Frost

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4 – 12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be adapted to meet your requirements.

Cost: Price on request.

Target Audience: Supervisors, Team Leaders, Middle, Senior Management & CEO’s.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Critical Conversations 4.4 out of 5 based on 44 user ratings.

Frequently Asked Questions

Q. Who should attend the Critical Conversations Training?

A. This course is ideal for managers, team leaders, HR professionals, and anyone looking to enhance their communication skills in challenging workplace situations.

Q. What topics are covered in the training?

A. The training covers techniques for handling difficult conversations, active listening, emotional intelligence, and strategies to foster open and effective communication.

Q. Is the course available across Australia?

A. Yes, we offer the Critical Conversations Training in major cities including Sydney, Melbourne, Brisbane, Perth, and Adelaide, as well as virtual sessions.

Q. How long is the course?

A. The course can be delivered as a half-day or full-day workshop, tailored to your organization’s needs.

Cultural Awareness Training In The Workplace

Our conditioning and cultural backgrounds influence our thoughts, beliefs, attitudes and behaviours. We tend to see the world through our own limited cultural experiences. This perspective is short-sighted as we now operate in a more culturally diverse society. This makes cultural awareness in the workplace essential to improve work relationships and prevent cultural conflicts. By being culturally aware, employees will be able to engage better with colleagues and treat differences with respect.

In fact, culture is often misunderstood. It is not merely different ethnicities, but in fact is much wider. Consider different age groups, different religious beliefs, sexual preferences, indigenous cultures and more. The LGBTQI movement is helping shed light on the impact of culture

Designed by a team of organisational psychologists, change managers and cross-cultural experts this course will help springboard your cultural ambitions. The course is a wakeup call to participants that culturally diversity is everywhere.

The tide of cultural change has never been bigger and it will continue to grow. By understanding what is cultural awareness in the workplace, it will be possible for businesses to increase the productivity, communication and unity in the workplace.

“The single greatest barrier to business success is the one erected by culture.”

— Edward T. Hall and Mildred Reed Hall

NUTS AND BOLTS

This program can be facilitated at your office.

Guidelines

Group Size: An ideal group size is 6–10 participants.
Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a venue at a small additional cost.
Duration: This course can be tailored to meet your timeframes
Cost: Upon request.
Target Audience: Managers, Team Leaders, Supervisors & Staff

Cultural Awareness Training 4.3 out of 5 based on 89 user ratings.

Courageous Conversations And Managing Performance

The program works best if it is split over 2 sessions.

1st session

The first session is an experiential learning session taking participants through world’s best performance management practices. This includes managing reactions, preparing a plan, being assertive and being impartial.

2nd Session

This session has a practical ‘hands on’ approach. Participants are taken out of their comfort zones and conduct demo courageous conversations. The conversations are critiqued and the feedback helps participants continuously improve and simultaneously gain confidence in their abilities to have tough conversations.

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4 – 12 participants.
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program can be adapted to meet your requirements.
Cost: Price on request.
Target Audience: Supervisors, Middle Managers, Senior Managers and CEOs.

If you would like more information on this training program, Please contact:
Deborah Dear – Marketing Manager
PH: 1300 323 752
Email: [email protected]

Courageous Conversations And Managing Performance4.4 out of 5 based on 106 user ratings.

Cost Cutting Training Course

We need to cut costs. We need to cut costs. We need to cut costs.

It doesn’t matter how many times you say it. People and organisations need to know how to cut costs effectively without damaging productivity and existing service levels to critical customers and clients.

Help your people apply lean thinking practical solutions to cut costs.

Take the Test – How good are your cost cutting skills?

Ask yourself the following questions:

Our people have a ‘can do’ cost saving attitude
Our people make fast and correct decisions during a crisis
Our people can map out a cost cutting problem and present an action plan
Our people feel they are fully in tune with what’s happening and why
We have a culture that understands standardisation and systematic problem solving
Our people know the importance of cross cutting
Our people periodically review our operational processes and cost cutting methodologies
Our people set contingency plans
Our people are aware of the different types of changes that may occur and are prepared
Our people think on their feet
Our people feel empowered to reduce costs
Our people have allocated resources for managing cost cutting
Our people are aware of the role of process improvement
Our culture rewards creativity and new ideas
Our people know how to effectively manage anxiety, body language and stress levels during a change
Our people know how to communicate cost cutting activities to our stakeholders

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4 – 12 participants.
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program can be adapted to meet your requirements.
Cost: Price on request.
Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEOs.

If you would like more information on this training program, please contact:
Deborah Dear – Marketing Manager
PH: 1300 323 752
Email: [email protected] or visit our website today.

Cost Cutting Training4.2 out of 5 based on 87 user ratings.

Crisis Management Course

Need For Crisis Management Course

There are times when unexpected situations disrupt organisational functionality. This program is designed to give you and your people the skills to deal with a crisis that may occur at any time. Some organisations excel in periods of crisis because their people know what to do. Other organisations implode every time a crisis occurs. Our expert crisis management course will help you and your team prepare for and manage the unexpected.

How good are your crisis management skills?

Ask yourself the following questions:

Can our people fix unexpected organisational problems?
Can our people make fast and correct decisions during a crisis?
Can our people read the signals of a potential crisis?
Can our people map out a problem which might be intertwined with the organisational processes?
Have our people got a proven platform to work from during a crisis?
Do we have a culture that acknowledges intuition and interpretation?
Do our people know the importance of risk management?
Do our people periodically review the operational processes?
Do our people set contingency plans?
Are our people aware of the different types of crisis that occur in organisations?
Do our people know what to say and what not to say?
Can our people think on their feet?
Do our people have allocated resources for managing a crisis?
Are our people aware of service recovery methodologies?
Do our people know how to effectively manage anxiety, body language and stress levels during a crisis?

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4-12 participants.

Venue: For your convenience, you can choose to conduct this program at your organisation premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program can be adapted to meet your requirements.
Cost: Price on request.
Target Audience: Employees, supervisors, team leaders, senior managers or CEOs.

If you would like more information on this training program, please contact:

Deborah Dear – Marketing Manager
PH: 1300 323 752
Email: [email protected]

Whether you’re looking for help with time management, communication techniques, effective leadership skills, conflict resolution skills training, interpersonal or professional development courses or anything in between, we can help.

‘Crisis Management’ Program Outline

Module	Topics	Key Learning Outcomes
Module 1: Fundamentals of Crisis Management	Understanding Crisis Management	Defining crisis management and its importance in organisational resilience Identifying key elements of an effective crisis management plan Understanding the role of leadership in crisis response
	Developing a Crisis Response Team	Establishing roles and responsibilities within the crisis team Implementing effective training, drills, and refresher courses Conducting scenario-based crisis training to improve readiness
	Risk Management and Crisis Identification	Identifying and assessing risks that could lead to crises Using consequence tables to evaluate potential outcomes Implementing proactive risk management strategies to mitigate potential crises
Module 2: Effective Crisis Response Strategies	Executing Crisis Response Steps	Ensuring safety as the first priority during a crisis Implementing key crisis management actions Activating crisis response procedures when necessary
	Maintaining Flexibility in Crisis Situations	Adapting response strategies based on evolving circumstances Balancing standard operating procedures with real-time decision-making Recognising the importance of flexibility in incident control
	Incident Management and Control	Understanding the role of an incident manager in crisis situations Drawing insights from crisis management in aviation and medicine Overcoming barriers and human factor challenges in crisis response
Module 3: Decision Making Under Pressure	Psychological and Cognitive Factors in Crisis Situations	Understanding perception and the Ladder of Inference in crisis response Recognising emotional reactions such as amygdala hijack Strengthening decision-making skills under stress
	Cognitive Behavioural Loop and Decision-Making Models	Applying structured decision-making techniques Using problem-solving frameworks to analyse incidents Implementing best practices for making sound judgments in crises
Module 4: Communication and Interactive Crisis Skills	Responding to Conflict and Disagreement	Recognising different types of conflict that arise during crisis situations Developing assertiveness skills to manage disagreements effectively Using reflective listening to build rapport with stakeholders
	Effective Questioning and Communication Strategies	Enhancing crisis communication through strategic questioning Balancing different communication modes for effective response Managing information flow to ensure accurate decision-making

Creating A Positive Culture Training Course

The creating a positive culture training course focuses on lifting the vibe of the organisation. Participants will learn key strategies to foster collaboration, motivation, and a sense of collective purpose. We’ll discuss ways to recognise staff successes, create a safe, inclusive environment, and foster creative problem-solving. There will be an exploration of how to build trust and respect among employees, and practical skills to enhance communication and mutual understanding. You’ll leave the course with a deeper understanding of how to create a positive culture and how it benefits your organisation. Participants also explore Seligman’s findings on optimism and look at the impact of learned helplessness at work.

‘Creating a Positive Culture’ Workshop Outline

Module	Topics	Key Learning Outcomes
Module 1: Understanding Workplace Culture	Creating a Positive Workplace Culture	Understanding the key components of workplace culture Identifying the characteristics of a thriving work environment Recognising how leadership and team dynamics influence culture
	Cultural Fit	Exploring the impact of values and behaviours on workplace fit Aligning organisational culture with employee engagement Developing strategies to assess and refine workplace culture
	Applying Deal and Kennedy’s Cultural Model	Understanding the four types of organisational culture Recognising how cultural types influence workplace interactions Applying the model to organisational settings for continuous improvement
Module 2: Developing Positive Strategies for Success	Shaping a Contagious Positive Mood	Understanding how daily interactions shape mood Creating meaningful and positive experiences for teams Encouraging a supportive work environment Walking the talk or talking the walk
	Life Conditioning and Balance	Recognising the influence of personal habits on workplace attitudes Looking at the life wheel to assess and improve balance Developing strategies to integrate work and life effectively
	Goal Setting for a Fulfilling Workplace	Creating personal and team goals that drive motivation Aligning individual aspirations with organisational objectives Dealing with incongruence Building accountability structures for sustained success
Module 3: Interpersonal Skills and Emotional Intelligence	Enhancing Interpersonal Skills	Understanding the role of interpersonal skills in workplace culture Strengthening communication for better workplace relationships Applying emotional intelligence to foster collaboration
	Components of Emotional Intelligence	Recognising the impact of self-awareness and self-regulation Understanding motivation and empathy in team dynamics Applying emotional intelligence principles to resolve conflicts
Module 4: Creating and Maintaining Positivity in the Workplace	Reducing and Removing Negative Workplace Behaviours	Identifying and addressing negative influences in the workplace Breaking the cycle of toxic behaviours Encouraging accountability and respectful communication
	Cognitive Restructuring for Workplace Positivity	Understanding how thought patterns influence workplace behaviour Seligman positivity insights Learned helplessness Challenging negative thinking through cognitive restructuring techniques Encouraging a culture of solution-focused thinking

Consultative Selling Skills Training

The Consultative Selling Skills workshop helps participants to focus upon the client or customer rather than your product or service. It is a process which creates rapport, builds trust and focuses on creating sustainable relationships. Being a consultant you’re going to truly find the client’s stated and unstated needs. This creates more and more tailored sales opportunities.

How would you rate your Consultative Selling skills?

Ask yourself the following:

I understand my clients business and the market they operate in.
I take time to work with my clients on issues that are not directly related to my business or my service/product.
I listen attentively to my clients and offer solutions that relate to their needs and objectives.
I understand the importance of creating sustainable relationships.
I build trust and commitment by not pushing my service/product.
I understand my role is to provide value through my product/service.
I use verbal and non-verbal communication skills to create ‘buy-in’.
I understand my role as an influencer.
I understand the importance of creating rapport.
I have the skills to uncover my client’s needs through well-established questioning and listening skills.
I can overcome objections and provide alternative solutions where needed.
I focus on following-up with my clients to ensure they are satisfied with the service I have provided.
I am committed to building a referral business that benefits both parties.
I understand the saying ‘sell value not price’.

Your Consultative Selling Skills program is custom designed to teach participants how to position themselves as a valuable resource to their clients. The program will illustrate the importance of clearly defining a client’s needs and objectives and developing sustainable relationships. The program will provide practical techniques to improve the selling skills of your people. Participants will learn that Consultative Selling can assist them to deliver value to their clients through effective questioning techniques. This in turn sets the scene for mutually beneficial relationships and allows clients to communicate their needs.

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4 – 12 participants.
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program can be adapted to meet your requirements.
Cost: Price on request.
Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.

If you would like more information on this training program, please contact:
Deborah Dear
Ph: 1300 323 752
Email: [email protected] or visit our website today.

Consultative Selling Skills Training 4.3 out of 5 based on 35 user ratings.

All Leadership and Management Courses

Frequently Asked Questions

Need For Crisis Management Course

How good are your crisis management skills?

Would you like to attend this program?

‘Crisis Management’ Program Outline

‘Creating a Positive Culture’ Workshop Outline

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