A Trusted Learning and Development Advisor
A Trusted Learning and Development Advisor
Setting positive customer experiences is a science and is proven to boost stakeholder engagement levels and simultaneously increase brand loyalty levels. Discover innovative ways to positively change your customers experience and interaction with your organisation.
Positive customer experiences – Who does them well?
The local ice cream store – Have you noticed that delightful aroma when you walk by your ice cream store. That aroma is manufactured and deliberately pumped out as there is a link between the inhaled positive experience and increased sales.
Courier companies – Many couriers are encouraged to leave your building at a fast pace. This gives some customers an implied e is that you are so valuable that they are running to meet your expectations. Watch as the couriers get round the corner and they dramatically slow down.
Disneyworld – One of the pioneers of setting positive experiences. They’ve replaced ‘hiring’ with ‘casting’. Visitors are always referred to as ‘guests’. Every experience you have at Disneyworld is finely crafted to ensure your experience is superb. This contributes to your likelihood of being a repeat visitor in the future.
Bunnings – Now here’s an experience. The BBQ and sizzling at the entrance. The children excited at the children’s activities section and the fenced playhouse. Stores are integrated and all staff wear an apron. Who would have thought a hardware store could deliver these experiences.
And who doesn’t?
We’ve all spent time queuing and waiting for customer service. Same old straggly line. No-one in the line is very happy. What can the service providers do to improve your experience?
Make sure to ask the presenter how an airline dramatically reduced the amount of complaints from people queuing at the baggage pick up carousel despite making no improvement on the waiting time
Would you like to attend this program?
For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4 – 12 participants.
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program can be adapted to meet your requirements.
Cost: Price on request.
Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
Develop an Action Plan
For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4–12 participants.
Venue:Â For your convenience, you can choose to conduct this program
Duration:Â This program can be adapted to meet your requirements.
Cost:Â Price on request.
Target Audience:Â Anybody who communicates with your clients.
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
What are the benefits of high performance work practices?
For maximum effectiveness, this program is best conducted as an in-house program.
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
This program focuses upon strategies to work across communication silos in your organisation. This program shows you how to communicate to these silos and integrate your people and processes and streamline your communications.
Does your organisation have communication silos?
1. We often face interdepartmental disruptions.
2. We struggle to clearly communicate across all departments.
3. Our departments have become myopic and chase their own goals rather than organisational goals.
4. Our decision-making is slower than it should be.
5. Our people often feel unmotivated.
6. Our people grumble and give very little discretionary effort.
7. Whenever a mistake happens, we shift the blame elsewhere.
8. Our team is not proactive.
9. We often have role disputes.
10. We often encounter interdepartmental role ambiguity.
11. Our cross-functional activities are always marred by some person’s behaviour.
12. Our people often leave work with no sense of feeling fulfilled.
13. We are never sure if the information we receive from departments is 100% accurate.
14. We struggle to retain high performers.
For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4–12 participants.
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program can be adapted to meet your requirements.
Cost: Price on request.
Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEOs.
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
So imagine the difference if your people could keep the chairperson, magistrate, or judge more engaged. Imagine the impact of re-framing apparently dull information into more appealing and powerful bite sized pieces. Magistrates and judges react very favourably to well planned and delivered information. This course also gives some tremendous insights into the psychology of influencing, persuasion and confidence building techniques.
After attending this course, your people will be more confident presenting information in formal settings. This new-found confidence does make a significant difference, and you’ll find that your team will achieve better outcomes
This tailored presentation skills course is ideal if your government staff face any of the following situations:
This program can be conducted as in house training at your offices.
Group Size: An ideal group size is 6 – 10 participants.
Venue:Â For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a training venue at a small additional cost.
Duration:Â Each course can be conducted as a one-day program.
Cost:Â Upon request.
Target Audience:Â Government staff and managers giving evidence or making representations. For example (but not limited to) Child Care Workers, Housing Staff, Planning Staff, Safety Inspectors, HR, Health Professionals, Finance Regulators, Statutory Enforcement Officers, Police, Custodial and Customs
Contact us today:Â Preferred Training Networks Ph: 1300 323 752 Email: [email protected]
Our phone etiquette training enables participants to handle a telephone call more professionally. Our phone skills training helps people to understand the needs of customers and use the phone effectively
Ask yourself the following about your telephone skills?
For maximum effectiveness, this program is best conducted as an in-house program.
Looking for telephone training in Brisbane, Melbourne, Sydney, Adelaide, Canberra, Perth or Tasmania? Improve your telephone skills with our course.
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
This tailored Networking Skills workshop is designed to impart a robust strategy to ensure you are comfortable meeting new people and remember people’s names. It gives people the skills to qualify the value of the other person. The approach combines associations that are relevant to you, together with introducing the skill of photographic, visual or memory skills. This program is aimed at people who have a need to learn people’s names in situations that include; business networking and social networking. Whether introductions consist of one person or several in rapid succession, a range of tactics are provided to ensure you capture names and faces and information of people that you need to secure. Your trainer will then show you some ways to ensure a relationship afterwards with the people who fit your networking objectives.
For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4–12 participants
Venue:Â For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: 2–4 hour program
Cost:Â Price on request.
Target Audience:Â Employees, Supervisors, Team Leaders, Senior Managers or CEO’s
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
Most people and organisations have simply no idea how much risk and liability surrounds sending and receiving emails. What about the risk of losing key clients and customers by sending poorly constructed or misunderstood emails? Emails are legal documents, and email training skills will help your people learn to write dynamic, risk-free emails.
Many organisations don’t adequately check the quality of emails for perceived employee privacy issues. Make sure that your people use an email style guide and a training framework that keeps your emails integrated and easy to read. Get rid of sloppy grammar and jargon too. Writing a well constructed email isn’t rocket science, and all your people should be writing quality emails every time.
For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4–12 participants.
Venue:Â For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: Your ‘Email Writing Skills Training and Etiquette’ Course can be modified to fit inside your timeframe.
Cost:Â Price on request.
Target Audience:Â Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
You might be interested in our other exciting courses like: managing meetings training, managing conflict in the workplace, and Employee and engagement training. Get in touch with us today if you have any queries.
When your suppliers are selling goods and services, then they are usually happy. However, when the economy wobbles, your creditors can turn ugly and make their problems very personal. It is like a Jekyll and Hyde relationship. Creditors can forget your total value, and this is your opportunity to remind them.
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
Let’s draw a similarity with your team and your workplace. Your team and workplace are also unique. Just like cards, you’ll find that you may have not been dealt a Royal Flush. But the secret is to work with what you’ve got and strive to make it better.
Have you ever observed people playing bridge? Even with a poor hand, they work fervently improving their position.
In a nutshell, this course will help participants shift from complaining to proactively making the workplace more cohesive and effective.
For maximum effectiveness, this program is best conducted as an in-house program.
Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.
Duration: Each course can be tailored to your timeframes.
Target Audience: Managers and staff.
