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Your business cases should also indicate the risks and the alternative costs, including the cost of doing nothing. This course is ideal for people who would like to improve the quality of their written business cases. Participants will learn the eight key components of writing an effective business case.

• State the proposal
• Outline the consultation process
• Quantify the costs and benefits
• Align to business priorities & strategy
• Identify the key risks
• List key personnel
• Quantify the cost on not going ahead
• Use clear and concise language

How to Write a Business Case In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 7–12 participants

Venue: For your convenience, you can choose to conduct this program at your business Alternatively, we can provide a training venue at a small additional cost

Duration: This program can be conducted as a one day or half day program

Cost: Price on request

If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752 Email: Deborah at [email protected]

This program explores workplace generational dynamics, equipping participants with practical skills to enhance communication and teamwork. Discover key differences in values, expectations, and interaction styles across age groups, along with common misconceptions. Learn actionable strategies to bridge generational gaps, strengthen professional relationships, and foster collaboration. Special focus is placed on leadership’s role in creating a unified, productive environment. Gain insights into effective cross-generational communication and build a more inclusive, high-performing workplace.

There is abundance of evidence that the number one issue in most workplaces stem from a communication issue. There are now 4 distinct generations in the workplace, and they each have different generational communication styles.

Communication tips for different generations

You simply can’t have a one size fits all communication approach. Different generations will interpret your message differently. If you would like some workplace communication tips, then don’t miss this communication skills program tailor-made for each generation.

Influencing Baby Boomers, Gen X, Gen Y and Gen Z employees

Each generation has a different influencing style. If you are looking for an outcome, make sure you understand generational influencing styles. You may want to influence Gen Y employees to stay, or you may want to influence Baby Boomers to coach Gen X Y & Z employees.

How good are you at communicating with different generations?

Ask yourself the following:

1. I don’t finish people’s sentences for them.
2. I understand what other people are saying.
3. I can pick up intuitively when my message is unclear.
4. I can easily see things from a different generational perspective.
5. I focus on the issue at hand, not on the person.
6. I listen more than I talk during a conversation.
7. I understand the psychology of influencing.
8. I always ask my listeners if they are following my line of thought.
9. I always ask for clarification and explanation when I don’t understand something.
10. I seldom interrupt someone when he/she is saying something.
11. I never jump to conclusions.
12. I do not use the one size fits all communication approach.
13. I understand how different generations interpret messages, and I am aware of different decision-making styles.
14. I never raise my voice during a conversation.
15. I understand the motivations and drives of different generations.
16. I can easily express my feelings and opinions, even when others don’t share them.
17. I am always aware of my listener’s expressions and emotional reactions.
18. I admit and apologise for my mistakes and take criticism positively.

Your Interpersonal Skills for 4 Different Generations program can be custom designed. The program will provide techniques and strategies that will enable different generations in your workplace to effectively handle difficult situations and communicate more openly with their colleagues.

Interpersonal Skills For 4 Different Generations In-House Program

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.