A Trusted Learning and Development Advisor
A Trusted Learning and Development Advisor
Workplace composure is probably the most misunderstood of critical management skills. Composure at work underpins the achievement of organisational success. As employees and cultures develop, they crave composure instead of never ending crisis management. It is often easier to identify if your workplace does not have composure, than if it does. Take the test to see how composed your managers and leaders are. If you score more than 15 points, you don’t work in a composed workplace
A bit of trivia : Which career has the highest life expectancy?
A – Dentist, B – Actuary, C – Farmer, D – Orchestra Conductors
D – Orchestra conductors/composers have the highest life expectancy of any career. If you think about it, they are calm, methodical and composed throughout their lives. The other 3 groups have very high suicide rates.
For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4–12 participants.
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program can be adapted to meet your requirements.
Cost: Price on request.
Target Audience: Supervisors, Team Leaders and Management.
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
Through our tailored Management Coaching Skills Training Course, you will learn the shortcuts to being an excellent coach and reach new pinnacles of coaching.
Who should attend?
This program is ideal for your management team. They may be enthusiastic coaches already, or your organisation may expect your management team to become more disciplined at coaching.
Module 1 Coaching as a leadership tool
Module 2 How and what to communicate
Module 3 Measuring your impact
Module 4 Reflections and learning
Do any of the following behaviours interrupt your Senior Executive meetings?
This Senior Executive Meetings course helps identify counterproductive behaviours that creep into Senior Executive Meetings. Using an appreciative inquiry, your Senior Leadership Team endorses the behaviours that will help deliver the best outcomes from the meeting. This means that you now have a clear map and charter of how to conduct Senior Executive meetings in a far more constructive and collegiate manner.
This course is not designed as a rehash of what has been done incorrectly. Quite the opposite, the course makes a line in the sand to ensure that your very next meeting will be a positive and rewarding experience.
This program is best conducted as an in-house program.
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
Participants will learn how to deflect anger rather than confront anger. Participants will learn how to deal with these behaviours in a manner that keeps any follow-up aggravation at bay and more importantly keeps your people safe. Other participants that have completed this course have reported their surprise at how this methodology has helped them take control or regain control by using proven psychological tools.
These behaviours are difficult to face. Often there is no flow or logic to the outburst. The ideal outcome is that you remain safe and can put the incident behind you. Drug and alcohol affected people are now a growing hazard too.
This course helps participants discover a toolbox of ideas and strategies to use in these intense situations. Participants explore a number of psychological tools they can use when they feel intimidated or angry in these encounters.
Imagine the difference if your managers and staff could manage the centre more effectively. Imagine anticipating and solving problems in their infancy, rather than a crisis management approach. Imagine being able to deflect anger rather than meet the anger head on. To address these concerns, we’ve designed this short, practical management course specifically for leisure centre managers, supervisors and team leaders.
“Imagine anticipating and solving problems in their infancy rather than a crisis management approach.”
The breakthrough course gives leisure centre managers proven tools to manage your leisure centre more effectively.
LEISURE MANAGEMENT, OR MANAGING LEISURELY
COMMON CONCERNS THAT LEISURE CENTRE STAFF HAVE ABOUT COUNCIL:
“Being apart from Council can make us feel isolated. A visit from Council often has some ego of authority involved as they wear suits and we wear gym gear which often bears bleach splatter stains from the pool.”
“Our customers can be at times unbelievably rude. Some of our customers treat the centre as a refuge centre. Some of our gym customers are narcissists who believe we are their slaves. And the hardest thing is that our staff get regularly shouted at and abused. When we ask Council for help, they make all these plans with very little action”
“An unexpected visit from the mother-in-law is preferable to an expected visit from Council.”
COMMON CONCERNS THAT COUNCILS HAVE ABOUT LEISURE CENTRE STAFF:
“We ask for the same reports umpteen times, and then they give us flak about how busy they are. If they know the reports are due, why does it always have to be so hard.”
“Leisure Management is a good description. The Managers won’t criticise staff. They won’t performance-manage staff properly and then when it all falls over they rely on Council to fix up the mess.”
“They don’t see the bigger picture. They think if they get through the day without any serious issues, then that’s productive. They think that is management. It’s not. Management should also be making things better and eliminating recurring problems. I reckon 90% of their workload is the same difficulties over and over again. No point in telling them as they won’t listen as they know better.”
This program can be conducted as in-house training at your centre.
Group Size: An ideal group size is 6 – 10 participants.
Venue: For your convenience, you can choose to conduct this in-house Leisure Centre management program at your centre. Alternatively, we can provide a training venue at a small additional cost.
Duration: Each course can be tailored to your timeframes.
Cost: Upon request.
Target Audience: Leisure centre managers, supervisors and team leaders
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
Group Size: An ideal group size is 4– 10 participants.
Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a venue at a small additional cost.
Cost: Upon request.
Target Audience: Team Leaders and Managers
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
Planning for change is essential. Communicating, formally and informally, throughout the change is vital. While you cannot always plan for every reaction or response, the leadership team needs to be on the same page when it comes to implementing the change.
This niche session will help ensure the leadership team lead and permeate change through your organisation.
For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 6–14 participants
Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program can be modified to a one day or half day program Target Audience: Leaders, Change Champions and Managers
Cost: Price on request.
If you would like more information on this training program, please contact:
Deborah Dear on 1300 323 752
or email: [email protected]
or contact us online today.
No matter your role, you still have to interact with other people as you go about your job. In most instances, you actually have to rely on other people to get your job done! So imagine if you could build rapport quickly, develop strong working relationships and communicate effectively. This program will provide you with the skills and knowledge to develop your interpersonal skills for better work outcomes and improved working relationships.
For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4–12 participants.
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program can be conducted as a one day or half day program.
Cost: Price on request.
Target Audience: Staff, Team Leaders, Supervisors and Management
If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752 or Email: Deborah at [email protected]
For any organisation to be effective, it needs harmony, collaboration and seamlessness between its internal departments and processes. A bridge (like an organisation) without adequate supports collapses.
On Site Delivery – using local facilitators means no travel costs in Sydney, Brisbane, Melbourne, Darwin, Canberra, Adelaide, Launceston and Perth.
For maximum effectiveness, this program is best conducted as an in-house program.
For more information, please contact: Preferred Training Networks on 1300 323 752 or email: [email protected]
Q. Who should attend the Internal Supporting Skills Training?
A. This course is ideal for internal service providers, administrative staff, and team members who support other departments within an organisation, aiming to enhance their collaborative and communication skills.
Q. What are the key learning outcomes of this course?
A. Participants will learn strategies for effective internal communication, building strong interdepartmental relationships, and delivering high-quality internal customer service.
Q. Is this training available across Australia?
A. Yes, we offer the Internal Supporting Skills Training in all major cities and regional areas across Australia, with options for in-person or virtual delivery.
Q. How long is the course?
A. The course can be tailored to your needs, with options ranging from 60-minute microlearning sessions to full-day workshops.
Have your people been trained specifically to consult effectively with internal customers? Some internal customers have expectations which are not communicated clearly. Top flight internal consultants find out these specific requirements and are able to deliver a solution consistently. Internal consulting is a skill set that can deliver so many benefits to your organisation.
How good are your consulting skills?
Ask yourself the following:
Your Internal Consulting Skills program is tailored to help your people consult better outcomes with internal customers. This training program bridges the gap between the internal customer’s expectations and the value of the product/service that you supply to achieve specific outcomes.
For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4–12 participants.
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Cost: Price on request.
Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
Internal Consulting Skills Course 4.3 out of 5 based on 30 user ratings.
