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Looking at the Australian economy, a major challenge will be to keep key people. A major opportunity will be to lure key, brilliant employees from your competitors. If you are keen on improving your retention strategy and wondering how to retain talented people, this course is ideal for you.

Action Plan for your Tailored Retaining Talent and Luring Brilliant People Workshop

  1. How to implement a retention plan when a talented person is considering leaving
  2. How to develop effective coaching relationships with talented employees
  3. How to keep people focused on bigger opportunities
  4. How to get discretionary effort without asking
  5. How to motivate and empower people to exceed their objectives
  6. How to resolve any conflict seamlessly and quickly
  7. How to remove any role ambiguity that talented people often cause
  8. How to use pull employment strategies to lure external talented people
  9. How to build trust levels to nurture an environment of open communication
  10. How to use NLP communication techniques to promote calm
  11. How to use Appreciate Enquiry as a tool to retain staff
  12. How to prevent talent leakage from the same departments
  13. How to set performance and feedback mechanisms
  14. How to use exit surveys to unearth critical information
  15. How to position your organisation as the place to be for talented people

Retaining Talent And Luring Brilliant People In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–12 participants.

Venue: For your convenience, you can choose to conduct this program

Duration: This program can be adapted to meet your requirements.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEOs.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Retaining And Luring Talented People 4.2 out of 5 based on 34 user ratings.

Appreciative Enquiry is a proven methodology. It deeply explores the impact of your organisational culture. Your organisation is likely doing so many things correctly, so why focus on the negatives. Mixing and sounding your concepts and positive thoughts with an Appreciative Enquiry facilitator is powerful. Your management team will unearth so many opportunities for your organisation. You will have a retention strategy. You will have a solid understanding of a framework to fence in your key employees. You will also know the motivations and thinking styles of your current key employees, and you will reap the benefits of being proactive.

How does it work and how long does it take?

Initially, it is a short workshop with a facilitator with a proven track record facilitating sessions with managers in your Industry. Your initial time investment for your management team is a facilitated 60 -90 minute session.

What outcomes could come out of an Appreciative Enquiry retaining key staff session?

We’ll send you a report highlighting how your organisation can retain your key employees. The report will also highlight the struggles that you’ll face. The report will also give the telltale signs to look for when your employees are about to leave. A report will be sent 1 week after the workshop.

Here are some findings that have arisen from Appreciative Enquiry sessions regarding the retention of key personnel…

“Our high achievers lose interest. They do a very good job but we do not stretch them enough”

“We thought Gen Y high performers were transient and we did not realise we could keep them if we had individual career plans”

“We know how to keep key staff and we are now aware of telltale signs when they begin to think about leaving”

“We place too much focus on capturing external key players and we don’t pay enough attention to our internal talent that never lets us down”

“We get used to internal high achiever metrics and we forget to acknowledge the superb work they do”

If you would like more information on this training program, please contact: Preferred Training Networks 1300 323 752 Email: [email protected]

 

Here are 7 reasons to welcome complaints as an opportunity rather than an annoyance:

  • Most customers vote with their feet and don’t even give you the chance to fix a perceived value imbalance, so be thankful they are still a customer.
  • Measuring and reducing complaints as a performance indicator is often easier than measuring ‘increased customer service levels’.
  • In marketing, there is a term known as the “bugger principle”. Every time someone says “bugger” there is a business opportunity.
  • Complaints are free. Customer satisfaction surveys are not.
  • Complaints will give you broader user perspectives. Often people are too close to their products and services and need to break free from myopic perspectives.
  • Research has proven that if you conduct a successful service recovery, you will increase customer loyalty levels.
  • Resolving complaints involves dialogue with customers. Dialogue generates new ideas and increases customer engagement levels.
“A customer who complains is my best friend.” –Leonard, Stew

Reduce Customer Complaints In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4–12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: This program can be adapted to meet your requirements.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Too many leadership development projects get too complicated. It’s easy to get caught up in the diagnostic and theoretical components of leadership without actually doing anything. A major criticism of leadership programs is that they often substitute “doing” with “deliberating”. RealTime Leadership® enables you to move from thinking about leadership development to actually delivering leadership development programs in an effective and efficient manner.

Are you an authentic leader?

We’re teaching the wrong things in the wrong ways. There is a massive difference between what we know about leadership and what we do as leaders. What makes leadership hard isn’t the theoretical, it’s the practical. It’s not about knowing what to say or do. It’s about whether you’re willing to experience the discomfort, risk, and uncertainty of saying or doing it.
—P Bregman 2013

LEADERSHIP CLUSTERS

To get an idea of what clusters are available to you, the examples below are categorised by number of employees. The clusters can alternatively be sorted by

  1. industry
  2. profession
  3. leadership level

Contact your consultant to discuss the ideal cluster categories for your organisation.

Tailored Leadership in Real Time Program Overview

STEP 1 — LEADERSHIP NEEDS IDENTIFIED
(Plus beginning the leadership training)

A facilitated session with your leadership group to prioritise leadership gaps and identify your leadership capabilities.
This session is conducted by a highly qualified facilitator, and will quickly focus your leadership group on identifying and prioritising your leadership gaps.
The facilitated session is immediately followed by leadership training of the group’s identified highest priority. This means that you’ve actually started the leadership skills delivery piece.

TENSILE STRENGTH OF THE COURSE

The capability and content can be tightened or loosened depending on the combined strengths of the leadership group. There will be some areas of leadership where you just need a refresher and then there will be other areas that will need to be explored in depth. The leadership development is very similar to an acrobat’s performance. It looks easy. But as every great acrobat will tell you, it takes years and years of refinement to achieve a perfect 10.

STEP 1 (A) — LEADERSHIP GAPS REPORTED BACK
(Cluster of targeted leadership programs recommended)

The identified leadership gaps are reported back to the group together with a suggested cluster of targeted leadership programs. Your leadership programs can be delivered in module, half day and full day formats. This flexibility means that the RealTime Leadership® program can be delivered with minimal operational disruption and maximum impact. The report will outline the recommended program content that will address your leadership gaps. Preferred Training Networks will tailor the content to ensure that it has the right mixture of theory and practical. The practical components will be aligned to your organisation, industry and context.

Your leadership programs can be delivered in module, half day and full day formats.

STEP 2 — CLUSTER DELIVERY

RealTime Leadership® is delivered as a cluster to the leadership group. On the previous pages, you’ll see some examples of training clusters.

REALTIME LEADERSHIP® CORE CAPABILITIES

  1. Leadership capabilities: Preferred Training Networks has significant experience in the identification and development of leadership capabilities and these capabilities form the basis of our course curriculum
  2. Practical experience: The Preferred Training Networks team have a range of practical leadership experience from holding senior roles in a wide range of industries
  3. Industry experience: Your accredited facilitators and trainer will all have a proven track record in your industry

WHERE TO FROM HERE: 

If you would like to move your leadership development from “deliberating” to “doing” then this course is perfect. If you’d like to initiate (obligation free) RealTime Leadership® discussions then contact us to arrange a consultation and assessment of your RealTime Leadership ® readiness.

Ph: 1300 323 752 Email: [email protected]

Public speaking is an essential skill for success in many professional and social settings. This course will teach you the fundamentals of successful public speaking, including how to write and deliver a speech, handle difficult questions and situations, and analyse your audience’s reactions. You will gain hands-on experience by creating, practicing, and delivering your own speeches using various types of media. You will also learn about important topics such as body language and vocal delivery. By the end of the course, you will have the confidence to communicate your ideas and engage with any group of people.

Public Speaking Training In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4 – 10 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost. For virtual delivery, we can use our virtual platforms or your organisation’s.

Duration: This course is available as a 1-day course or a truncated half-day course.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

A process is no more than a series of steps and decisions involved in the way a task is accomplished. “Process improvement” means making things better, not just fighting fires or managing crises. It means setting aside the customary practice of blaming others for work that hasn’t been done and identifying how work can be done more efficiently. It is a way of looking at how the workplace can complete tasks smarter.

When we engage in true process improvement, we seek to learn what causes things to happen in a process and to use this knowledge to remove activities that contribute no value to the service produced. A standardised process improvement methodology allows us to look at how we perform work. When all the team members are involved in process improvement, they can collectively focus on eliminating waste of money, people, materials, time and opportunities. The ideal outcome of process improvement training is to learn techniques to make sure that jobs can be done cheaper, quicker, easier and safer.

Process Improvement Training In-House Program Details

For maximum effectiveness, this program is best conducted as an in-house program.

  • Ideal group size: 4–12 participants.
  • Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
  • Duration: Your Process Improvement Course can be modified to fit inside your timeframe.
  • Cost: Price on request.
  • Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEO’s.

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

Have a look around your workplace. If you don’t see a well presented group of people then neither do your customers or clients.

Program outline

  • Your number one priority – your customers/clients
  • Review of current client service standards: * telephone protocol * meeting at the client’s site * your client’s expectation of the service delivered * communicating with your clients * Delivering promises
  • The first interaction – You don’t get a second chance to make a first impression
  • Attitude – Your attitude has a huge impact on stakeholder’s perception of your organisation.
  • Active Listening skills – What?
  • Note taking – Many people don’t take notes of the customer’s/ client’s expectations. They forget to deliver on promises and wonder why the customer/client leaves dissatisfied
  • Business card etiquette – Many people fall down at this hurdle. What should you do?
  • Dress codes – Tips from the fashion world
  • Networking – It’s not what you know it’s who you know. How can you position yourself and your organisation as value assets to other people
  • Developing an elevator speech – What is your value explained in 30 seconds

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4 – 12 participants (usually a half-day or full-day program)

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.

Duration: Your Presenting a Professional Image Course can be modified to fit inside your timeframe.

Cost: Price on request.

Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEOs

If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.

At Preferred Training Networks, we can also assist you with professional training programs like: strategic thinking coursespeople management courses, and high performance work practices.

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4 – 12 participants.

Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost

Duration: This program can be conducted as a one day or half day program

Cost: Price on request.

Target Audience: Health Managers and Staff

If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752
Email: Deborah at [email protected]

Action Plan

  • How to conduct a training needs analysis
  • How to develop program objectives
  • How to build in practical case studies
  • How to factor in stakeholder concerns
  • Design the material
  • How to anticipate the audience
  • How to engage the audience
  • Develop the structure and content to train your trainers
  • Apply practical tips for training delivery

Who Should Attend

This program is aimed at human resources teams, design teams, trainers, facilitators who are inexperienced and instructional designers who are not overly experienced in putting together a Training Needs Analysis (TNA).

Training Areas and Learning Outcomes

Understand the business – job analysis before getting started

  • List approaches to conduct job analysis
  • List the major duties, tasks and sub-tasks for an identified workplace role
  • Explain the purpose of a skills audit
  • Describe the elements which assist in the selection of TNA methods
  • Describe the relationships between job analysis, skills analysis and training needs analysis

Get started

  • Conduct needs assessment in a systematic manner
  • Discover the gaps between the current situation and the desired or necessary situation
  • Discovering the current situation includes determining the present state of skills, knowledge and abilities
  • Distinguish between actual needs and the perceived needs or wants
  • Practical application, interactive presentation and discussion

Process, needs and roles

  • Differentiate among learning theory, instructional theory and design plans
  • Identify the elements of the instructional design process
  • Utilise the ADDIE strategy for design
  • Define the role of the instructional designer
  • Practical application, interactive presentation and discussion

Design the program

  • Utilise the ADDIE strategy for design
  • Break down tasks into separate steps
  • Identify appropriate content for learning
  • Pitch content appropriately at the level of learners
  • Practical application and discussion

Design the workbook

  • Determine the best sequence for the content
  • Sequence content to improve the learner’s understanding of the material
  • Teach a fact, concept, rule, procedure, interpersonal skill and attitude
  • Present the content in a way so that each learner will master the objectives
  • Implement instructional strategies
  • Use text and pictures within the content
  • Computer coaching, internet searching and tips for practical shortcuts

Design PowerPoint and visuals

  • The purpose of presentations
  • Set up your presentation
  • Determine content and structure
  • Organise your presentation
  • PowerPoint design rules
  • Practical application and discussion

30 minute makeover

  • Set aside the last 30 minutes for the makeover
  • Last tips to add value to the workbook
  • Let go – even Rembrandt had to finish
  • Practical speed exercise

Benchmark and provide evidence of the quality of the design

  • Did the design meet the training needs?
  • What improvements could be made?
  • How to separate lone remarks from statistically signifi cant feedback
  • Practical application and discussion

Present your Program

  • Present effectively
  • Engaging the audience
  • Apply methodologies to deliver time efficient training with impact
  • Rehearse your presentation
  • Handle questions
  • Practical application and discussion

Being busy does not always mean real work. The object of all work is production or accomplishment and to either of these ends, there must be forethought, system, planning, intelligence, and honest purpose, as well as perspiration. Seeming to do is not doing. – Thomas Edison

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size 4 – 10 participants.

Venue: For your convenience, you can choose to conduct this program at your premises. Alternatively, we can provide a training venue at a small additional cost

Duration: This program can be conducted as a one day or half day program

Cost: Price on request.

If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752 Email: [email protected]

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