Service Guarantee
At Preferred Training Networks Our Primary Goal Is To Ensure Complete Client Satisfaction.
We are totally committed to exceeding your expectations on every project by providing superior quality programs, professional subject experts and highly professional service.
We strive to do things right every time and our superior service guarantee ensures that you get excellent service through every stage of the learning process.
At Preferred Training Networks we adhere to a strict code of ethics. We always aim to earn your trust and respect. In the event of non delivery of our high standards, we will provide you a full and satisfactory recovery.
Details Of Our Service Guarantee:
- The service will be delivered in a timely and professional manner to your instructions
- We work closely with the client and reach agreement on what is to be delivered
- We analyse participant feedback with the client at every stage of the program
- Preferred Training Networks uses a sophisticated independent industry measuring system to rate performance
- Preferred Training Networks seeks to outperform expectations in every consultancy based on performance self appraisal and only employing the most suitable subject experts in their field
- Our charges are competitive in the industry,
- Our word is our bond to develop lasting relationships with clients.
Testimonials Across Australia
Genuinely the most practical, useful behavioral course I’ve done to date. Bravo.
Great presenter, excellent energy. Interesting and relevant content
Best training session that I have attended. Kept me engaged and interested.
This was a great learning workshop that should be compulsory for all Councillors. Matt is a great presenter, clear concise and kept full attention for the full day.
Russell delivered the contents in a manner that was entertaining and engaging.
Red Cross has a large and diverse workforce. I like your ability to adapt to our professional development needs. Your ability to tailor and design courses is refreshingly delightful. The topping on the cake is the exceptional customer service.
Fantastic, first ever we’ve run, and I’m impressed at how well the uptake and relevance was.
We organised a series of “Workplace Resilience” courses In Sydney, Perth, Brisbane and Canberra. The feedback was excellent from all states. It was refreshing to find a national training company that can deliver consistent high-quality programs. Preferred Training Networks were also very flexible and professional – excellent.
Short, sharp and to the point. Ideal length of time.
Tom was a really engaging presenter, really enjoyable and useful session.
David is an excellent training facilitator. He took the time to adapt examples that we could really relate to. He is an EXCELLENT listener! And he is really good at picking apart what individuals say (in a good way) and applying the training to situations we bring forward. As someone who rarely feels comfortable speaking up in a situation like this, his approach was very much appreciated.
Lots of fun, made it easy to learn.
Very engaging trainer!! Rosie was a great facilitator especially in the virtual space. The content was easy to follow and prompted a lot of engagement and collaboration within the group.
The training was well run as an informative discussion instead of a “lecture”. This better engages the trainees.
Trish was wonderful – very insghtful and engaging.
On behalf of the management of WesTrac, I would like to thank you and your team for the valuable assistance given to us in determining the content and facilitating the cultural integration sessions that took place as a result of a new business acquisition. We have had a lot of positive feedback from both the management of WesTrac and the newly acquired employees
Preferred Training Network developed a coaching training package that really met our needs and they made the contextualizing process so easy. Their customer service before and after was excellent and their trainer was refreshing and innovative and really knew his stuff. A pleasure to do business with.
We always enjoy the creativity and new ideas your people have. And your level of service is so professional.
Preferred Training Networks do two critical things really well. They provide high quality, focused, results-oriented training activities, and they back these up with fantastic customer service. Their professionalism and efficiency makes them a pleasure to deal with.
The training was fantastic, We were really happy with the training delivery and the trainer was brilliant. Thank you very much for your assistance.
Preferred Training Networks has delivered a number of very successful training courses here at Penrith. Their courses always have a local government context which is very beneficial. The feedback has always been very positive
Facilitation was excellent and the training was tailored specifically to our needs. We were looking for Customer Service training with a difference and the 3-step approach was really great – the mystery customer component in particular. Recommend this training to organisations who want to investigate and improve the customer’s experience.
He did a marvellous job facilitating this course. Can’t speak highly enough about his style. Participant feedback has been overwhelmingly complimentary.
When I have an internal customer with a Professional Development need, I always have Preferred Training networks top of mind. I know I can ask you to look after the internal customer and I know the outcome will be a success. You’ve helped me design internal courses and sometimes you’ve delivered courses too. An exceptional service.
I’ve been working with Preferred Training Networks for many years, over a few different companies and recommend them highly. They consistently provide outstanding service in their client relationships, their products and their delivery of training, always accommodating the needs and requirements presented to them.
After talking to a number of different providers to help develop our Graduate Program Preferred Training Network absolutely stood out from the competition. We were looking for a series of two-hour long modules designed specifically for us and Preferred have done a brilliant job of delivering that. Their proposals hit the mark every time and we will absolutely be looking to use them again in the future.
Preferred Training Networks conducted detailed planning sessions to understand the business and culture which allowed for specific tailoring of the training course. This led to well facilitated training sessions that engaged participants and had a positive impact on the change process
We organised a series of “Workplace Resilience” courses In Sydney, Perth, Brisbane and Canberra. The feedback was excellent from all states. It was refreshing to find a national training company that can deliver consistent high quality programs. Preferred Training Networks were also very flexible and professional – excellent
The training was well received, useful and relevant and the trainer was fantastic
Looks like you hit the mark again, I love that you guys are available to do this sort of thing
Preferred Training Networks has worked very closely with our organisation to provide relevant and targeted training for our diverse workforce in a variety of areas. Not only do the trainers deliver engaging and interactive sessions, the communication and follow-up are always exceptional.
Buying in training is often like buying clothes on line. They often don’t fit or suit you. You are left feeling disappointed. I can honestly say that this has never been the case with PT. Each time we require their assistance they are able to customise sessions to meet our exact needs. Their facilitators link with us to ensure learning and development for the organisation does not end with the training day. Together we can then achieve maximum return on investment.
The Preftrain Leadership Workshops gave our teams the opportunity to learn techniques and tools to better lead, engage and support their teams. The flexibility to adapt the content to suit our needs and run the sessions in-house was very welcomed. The content was well structured and the trainer facilitated in an engaging and interactive manner, helping to embed the key takeaways of the session.
Preferred Training Networks have been invaluable to our organisation in customising professional integrity and communications courses for us. Your trainers are very experienced and can handle sessions with individuals from any level of the organisation. Thank you for your help and we look forward to working with you again this financial year.
I have worked with Preferred Training Networks over a number of years to deliver onsite training for our employees. Preferred Training Networks took the time to understand my requirements right from their first contact with me. David Souter has a thorough understanding of local government which makes for a great partnership. He has provided us with some amazing trainers who are able to engage our staff and deliver the essential outcomes that Council is looking for. Thank you to David, Niall, Deb and Suzanne for all your help and hard work!
“Pleasure to work with the team at Preferred Training Networks. Great to have training tailored to the needs of our organisation and I found the trainer really listened to what we were trying to achieve through training our Customer Service and Coordinator teams. Staff appreciated that the strategies they learned were clear and practical, which they could readily employ in their day to day work.”
“Very engaged with content – always great to break it up with videos/break out rooms.”
“Content was excellent and well thought out and provided plenty of food for thought. Tom did a very good job of engaging with people via Teams.”
“Very engaging and interesting training session.”
The training was well received, useful and relevant and the trainer was fantastic
Looks like you hit the mark again, I love that you guys are available to do this sort of thing
The Preftrain Leadership Workshops gave our teams the opportunity to learn techniques and tools to better lead, engage and support their teams. The flexibility to adapt the content to suit our needs and run the sessions in-house was very welcomed. The content was well structured and the trainer facilitated in an engaging and interactive manner, helping to embed the key takeaways of the session.
“Very engaged with content – always great to break it up with videos/break out rooms.”
David is an excellent training facilitator. He took the time to adapt examples that we could really relate to. He is an EXCELLENT listener! And he is really good at picking apart what individuals say (in a good way) and applying the training to situations we bring forward. As someone who rarely feels comfortable speaking up in a situation like this, his approach was very much appreciated.
The training was well run as an informative discussion instead of a “lecture”. This better engages the trainees.
We always enjoy the creativity and new ideas your people have. And your level of service is so professional.
“Content was excellent and well thought out and provided plenty of food for thought. Tom did a very good job of engaging with people via Teams.”
Russell delivered the contents in a manner that was entertaining and engaging.
Red Cross has a large and diverse workforce. I like your ability to adapt to our professional development needs. Your ability to tailor and design courses is refreshingly delightful. The topping on the cake is the exceptional customer service.
Preferred Training Network developed a coaching training package that really met our needs and they made the contextualizing process so easy. Their customer service before and after was excellent and their trainer was refreshing and innovative and really knew his stuff. A pleasure to do business with.
When I have an internal customer with a Professional Development need, I always have Preferred Training networks top of mind. I know I can ask you to look after the internal customer and I know the outcome will be a success. You’ve helped me design internal courses and sometimes you’ve delivered courses too. An exceptional service.
“Pleasure to work with the team at Preferred Training Networks. Great to have training tailored to the needs of our organisation and I found the trainer really listened to what we were trying to achieve through training our Customer Service and Coordinator teams. Staff appreciated that the strategies they learned were clear and practical, which they could readily employ in their day to day work.”
“Very engaging and interesting training session.”
We organised a series of “Workplace Resilience” courses In Sydney, Perth, Brisbane and Canberra. The feedback was excellent from all states. It was refreshing to find a national training company that can deliver consistent high-quality programs. Preferred Training Networks were also very flexible and professional – excellent.
We organised a series of “Workplace Resilience” courses In Sydney, Perth, Brisbane and Canberra. The feedback was excellent from all states. It was refreshing to find a national training company that can deliver consistent high quality programs. Preferred Training Networks were also very flexible and professional – excellent
Genuinely the most practical, useful behavioral course I’ve done to date. Bravo.
Best training session that I have attended. Kept me engaged and interested.
This was a great learning workshop that should be compulsory for all Councillors. Matt is a great presenter, clear concise and kept full attention for the full day.
Very engaging trainer!! Rosie was a great facilitator especially in the virtual space. The content was easy to follow and prompted a lot of engagement and collaboration within the group.
Trish was wonderful – very insghtful and engaging.
The training was fantastic, We were really happy with the training delivery and the trainer was brilliant. Thank you very much for your assistance.
Preferred Training Networks has delivered a number of very successful training courses here at Penrith. Their courses always have a local government context which is very beneficial. The feedback has always been very positive
Facilitation was excellent and the training was tailored specifically to our needs. We were looking for Customer Service training with a difference and the 3-step approach was really great – the mystery customer component in particular. Recommend this training to organisations who want to investigate and improve the customer’s experience.
He did a marvellous job facilitating this course. Can’t speak highly enough about his style. Participant feedback has been overwhelmingly complimentary.
Preferred Training Networks has worked very closely with our organisation to provide relevant and targeted training for our diverse workforce in a variety of areas. Not only do the trainers deliver engaging and interactive sessions, the communication and follow-up are always exceptional.
Buying in training is often like buying clothes on line. They often don’t fit or suit you. You are left feeling disappointed. I can honestly say that this has never been the case with PT. Each time we require their assistance they are able to customise sessions to meet our exact needs. Their facilitators link with us to ensure learning and development for the organisation does not end with the training day. Together we can then achieve maximum return on investment.
I have worked with Preferred Training Networks over a number of years to deliver onsite training for our employees. Preferred Training Networks took the time to understand my requirements right from their first contact with me. David Souter has a thorough understanding of local government which makes for a great partnership. He has provided us with some amazing trainers who are able to engage our staff and deliver the essential outcomes that Council is looking for. Thank you to David, Niall, Deb and Suzanne for all your help and hard work!
Fantastic, first ever we’ve run, and I’m impressed at how well the uptake and relevance was.
On behalf of the management of WesTrac, I would like to thank you and your team for the valuable assistance given to us in determining the content and facilitating the cultural integration sessions that took place as a result of a new business acquisition. We have had a lot of positive feedback from both the management of WesTrac and the newly acquired employees
Preferred Training Networks conducted detailed planning sessions to understand the business and culture which allowed for specific tailoring of the training course. This led to well facilitated training sessions that engaged participants and had a positive impact on the change process
Great presenter, excellent energy. Interesting and relevant content
Preferred Training Networks do two critical things really well. They provide high quality, focused, results-oriented training activities, and they back these up with fantastic customer service. Their professionalism and efficiency makes them a pleasure to deal with.
After talking to a number of different providers to help develop our Graduate Program Preferred Training Network absolutely stood out from the competition. We were looking for a series of two-hour long modules designed specifically for us and Preferred have done a brilliant job of delivering that. Their proposals hit the mark every time and we will absolutely be looking to use them again in the future.
Lots of fun, made it easy to learn.
I’ve been working with Preferred Training Networks for many years, over a few different companies and recommend them highly. They consistently provide outstanding service in their client relationships, their products and their delivery of training, always accommodating the needs and requirements presented to them.
Preferred Training Networks have been invaluable to our organisation in customising professional integrity and communications courses for us. Your trainers are very experienced and can handle sessions with individuals from any level of the organisation. Thank you for your help and we look forward to working with you again this financial year.
Fantastic, first ever we’ve run, and I’m impressed at how well the uptake and relevance was.
On behalf of the management of WesTrac, I would like to thank you and your team for the valuable assistance given to us in determining the content and facilitating the cultural integration sessions that took place as a result of a new business acquisition. We have had a lot of positive feedback from both the management of WesTrac and the newly acquired employees
Preferred Training Networks conducted detailed planning sessions to understand the business and culture which allowed for specific tailoring of the training course. This led to well facilitated training sessions that engaged participants and had a positive impact on the change process
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