A Trusted Learning and Development Advisor
A Trusted Learning and Development Advisor
Violence and aggression rarely appear in isolation. They are often preceded by emotional triggers, communication breakdowns, or unresolved conflict. This training helps participants understand the psychology behind aggressive behaviour and how everyday interactions can either escalate or neutralise risk.
Participants learn how to build rapport in difficult interactions, use reflective listening, and substitute language that reduces hostility rather than fuels it. The course also addresses workplace bullying, emotional intelligence, and the importance of structured debriefing after an incident.
Importantly, the program brings participants up to date with relevant legislation and employer responsibilities around preventing and managing occupational violence.
This course is ideal for employees and managers who may encounter volatile or emotionally charged situations, including:
By the end of this course, participants will be able to:
Occupational violence can occur in any workplace — often without warning. From heightened emotions and verbal aggression to physical threats, these situations place employees and organisations at serious risk.
The Occupational Violence Awareness course by Preferred Training Networks equips participants with the psychological awareness, communication techniques, and practical strategies needed to minimise the likelihood of violence and respond appropriately when situations escalate.
This program focuses on prevention, early intervention, and post-incident response. It is not a self-defence course. Instead, it builds confidence in recognising warning signs, defusing tension, and prioritising personal safety and wellbeing.
Duration: One-day workshop
Delivery:
Group Size: Recommended 4–12 participants
Each organisation receives a tailored program outline, facilitator bio, training cost, and proposed dates within 24 hours at no obligation.
