Train the Contact Officer Training

This essential course equips contact officers with the skills and knowledge to excel in their role as contact officer. The course builds understanding of what is/isn’t discrimination, bullying and harassment.

Tailored ‘Train the Contact Officer’ Training Course

The contacts officer’s role is not to provide judgment nor shortcuts. A contact officer working within the boundaries of the role is a key asset for an organisation. But when they work outside the role boundaries, they can cause unnecessary alarm and duress.

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Nearest Capital/Regional City Or Virtual Delivery Preferred

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Key Learning Outcomes

Your Train the Contact Officer Training program will give participants the skills to:

Clearly define the responsibilities and limitations of a contact officer’s role.
Understand what is/isn’t discrimination, bullying and harassment (scenarios and hypotheticals)
Develop active listening to handle concerns appropriately.
Listen without forming judgement
Discuss how to offer available services
Being a person of trust
Managing upwards skills
Matching and mirroring techniques
Using NLP communication techniques
Paraphrase to check for understanding
Scan the environment for trouble signs
Learn how to foster a positive workplace culture while adhering to organisational guidelines.
Gain practical strategies for escalating issues correctly and supporting colleagues effectively.

Train the Contact Officer Training

Tailored ‘Train the Contact Officer’ Training Course

Get Instant Quote in just 5 Clicks!

Key Learning Outcomes

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