A Trusted Learning and Development Advisor
A Trusted Learning and Development Advisor
Struggling with the same workplace challenges over and over? Our Overcoming Recurring Issues program helps teams break free from ineffective cycles by identifying root causes, applying practical problem-solving strategies, and embedding long-term solutions.
When you think about it, recurring issues are very time consuming. They cause frustration for your internal and external customers. It feels like the organisation isn’t listening.
So here’s your chance to identify them and then bid them farewell with the ideas generated in the workshop. Another way to look at the workshop is your opportunity on how to fix persistent problems in your organisation.
Overcoming Recurring Issues training is a course that punches above its weight. Instead of a problem-solving type course, this niche course only focusses on the recurring issues.
And here’s the kicker.
Q. What happens if you don’t fix a recurring problem?
A. It will recur.
Which recurring issues come across your desk time and time again?
Surely it makes sense to solve them once and for all.
This tailored workshop helps participants find solutions for issues that continually crop up.
Examples include: Performance Management, Land Quarrels, Visitor Vex, Lack of Respect
| TIME | TOPIC |
|---|---|
| 9.00am | Welcome and Introductions Workplace Conflict – define conflict and discuss experiences of positive and negative conflict – large group presentation & individual reflection. Conflict Triggers – identify typical triggers of workplace conflict – large group discussion & small group work. Behavioural Styles – self assessment questionnaire to identify preferred behavioural style and conflict management preference – self assessment & small group discussion & activity |
| 10.30am | Morning Tea |
| 10.50am | Managing Workplace Conflict – implement the Five Step Agree process to better manage and resolve workplace conflict – large group presentation & small group work. Impact on Performance – evaluate the impact of unresolved and recurring issues on employee performance. Develop a culture of personal responsibility – large group presentation & discussion. |
| 12.30pm | Lunch |
| 1.00pm | Grievance & Dispute Settling – review and apply grievance and dispute procedure – large group discussion & scenarios. Difficult Conversations – develop foundation skills for conducting effective difficult conversations- large group presentation, small group work & scenarios |
| 2.45pm | Afternoon Tea |
| 3.00pm | Disciplinary Policy & Procedure– review and apply disciplinary policy and procedure – large group presentation, small group & scenarios. |
| 4.15pm | Summary |
| 4.30pm | Close |
Group Size: An ideal group size is 4–10 participants.
Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a venue at a small additional cost.
Cost: Upon request.
