A Trusted Learning and Development Advisor
A Trusted Learning and Development Advisor
Problem Identification at Work Training means you’re looking at things through a different lens. It’s about adjusting the telescope that you normally use, in order to see the bigger picture. Seeking and looking beyond the workplace smiles requires vigilance. Is it a utopian workplace? Or are the cracks being wallpapered over? In this inhouse Problem Identification in Workplace Training Course, we will find out.
For the record, I once lived in a house in Ireland that had a lot of cracks in the walls. The amateur DIY person would fill the crack with plaster. But the pro DIY approach was wallpaper. And the more wallpaper, the better the insulation. I digress, pardon me!
People and organisations waste countless resources fixing symptoms of the problems. They have most likely not received professional development training in problem identification skills. Solving Problems training and Problem Identification training are vital skills to minimise productivity losses.
Did you know the number one cause of conflict in the workplace is role ambiguity? How many internal problems could be solved in organisations if they eliminated role ambiguity? Instead, most organisations will tackle the symptoms of role ambiguity rather than the root cause of the problem.
Think about the difference in your organisation if your people could effectively find the root cause of problems like:
Participants will be thought to think laterally. They will learn techniques to quickly get to the root cause of a problem. They will learn to identify and label problems quickly and learn world’s best practice to problem identification and solution techniques.
Real Problem-Solving exercises for you to consider at your next meeting
Slow lifts
The lifts in your organisation are slow. Everyone complains that they are losing productivity.
The lifts cannot be sped up.
What is the real problem, and how can it be solved?
Dissatisfied airline customers
An airline has the industry average delay from disembarkation to passengers picking up their baggage on the carousel. The airline receives multiple complaints, and it is impossible to speed up the process any further due to OHS restraints.
What is the real problem, and how can it be solved?
Cancelled trains
A train company in Europe is fined every time a train is late. There are so many reasons outside their control that delay trains. Passengers expect delays and the fines are crippling the company.
What is the real problem, and how can it be solved?
Poor first impressions
A high quality entertainment venue has beautiful carpets in the foyer. The carpet cost over $200,000 and needs to be replaced quarterly as it gets scuffed and looks worn. Patrons are expecting the highest quality, and it is critical that first impressions are very favourable.
What is the real problem, and how can it be solved?
These are well known short outlines. If you would like to know what actually happened, just call us today, and we will give you the outcomes.
For maximum effectiveness, this program is best conducted as an in-house program.
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
