A Trusted Learning and Development Advisor
A Trusted Learning and Development Advisor
Leisure Centre Management Skills courses are terrific to formalise the roles and responsibilities of staff and managers. This year, there have been some appalling incidents of lifeguards being attacked. And sometimes they are attacked by groups of people. How sad and scary? Lifeguards save lives.
Leisure centres are now bustling community hubs with multiple activities for everyone. As the leisure centre grows, you’ve probably also noticed a sharp increase in the amount of regulation and compliance. Leisure centres are now highly regulated. How do you feel when the regulator calls to see how things are going? Does it feel like a supportive visit, or does it come across as merely a finger-wagging exercise?
Let’s gather your leisure centre managers and team leaders for this unique training course. By nature, leisure centres are a fun place to be, but mistakes can cost lives. Leisure centres can also be a magnet for people with ulterior purposes. Drug affected people and people selling drugs are increasing in numbers. Last year we were working with a leisure centre where some youths were using machetes because they did not want to pay admittance. The leisure centre staff didn’t know what to do. In our line of business (delivering training courses across Australia) we don’t have to invent stories, and even though it sounds far-fetched it’s true.
Imagine the difference if your managers and staff could manage the centre more effectively. Imagine anticipating and solving problems in their infancy, rather than a crisis management approach. Imagine being able to deflect anger rather than meet the anger head on. To address these concerns, we’ve designed this short, practical management course specifically for leisure centre managers, supervisors and team leaders.
“Imagine anticipating and solving problems in their infancy rather than a crisis management approach.”
The breakthrough course gives leisure centre managers proven tools to manage your leisure centre more effectively.
LEISURE MANAGEMENT, OR MANAGING LEISURELY
COMMON CONCERNS THAT LEISURE CENTRE STAFF HAVE ABOUT COUNCIL:
“Being apart from Council can make us feel isolated. A visit from Council often has some ego of authority involved as they wear suits and we wear gym gear which often bears bleach splatter stains from the pool.”
“Our customers can be at times unbelievably rude. Some of our customers treat the centre as a refuge centre. Some of our gym customers are narcissists who believe we are their slaves. And the hardest thing is that our staff get regularly shouted at and abused. When we ask Council for help, they make all these plans with very little action”
“An unexpected visit from the mother-in-law is preferable to an expected visit from Council.”
COMMON CONCERNS THAT COUNCILS HAVE ABOUT LEISURE CENTRE STAFF:
“We ask for the same reports umpteen times, and then they give us flak about how busy they are. If they know the reports are due, why does it always have to be so hard.”
“Leisure Management is a good description. The Managers won’t criticise staff. They won’t performance-manage staff properly and then when it all falls over they rely on Council to fix up the mess.”
“They don’t see the bigger picture. They think if they get through the day without any serious issues, then that’s productive. They think that is management. It’s not. Management should also be making things better and eliminating recurring problems. I reckon 90% of their workload is the same difficulties over and over again. No point in telling them as they won’t listen as they know better.”
This program can be conducted as in-house training at your centre.
Group Size: An ideal group size is 6 – 10 participants.
Venue: For your convenience, you can choose to conduct this in-house Leisure Centre management program at your centre. Alternatively, we can provide a training venue at a small additional cost.
Duration: Each course can be tailored to your timeframes.
Cost: Upon request.
Target Audience: Leisure centre managers, supervisors and team leaders
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
