A Trusted Learning and Development Advisor
A Trusted Learning and Development Advisor
‘Dealing with Difficult Internal and External Customers’ Training Courses are quite astute. Sometimes external customers are horrendous. They want to bully and intimidate concessions. On the other hand, you might have employees who believe they don’t have to deliver a professional service internally. In Australia, most of us are employed in service delivery, so let’s make the service excellent to everyone.
A few years back we were having multiple last minute cancellations with the same arrogant customer. Yep, we were making some money, but it was causing so many headaches. Plus, we didn’t like the customer. So we decided to fire the customer. We might have lost some revenue, but it also sent a message that we care about our internal staff.
Tailored ‘Dealing With Difficult Internal And External Customers’ in-house courses work best. Everyone is a customer, and the workshop is a group talk about the best way to deal with the customers who are being tricky.
Everyone is a customer. Maybe you have a recurring issue with an internal customer. You just can’t see eye to eye. Even a minor dispute flares up because of your relationship. Or maybe it’s your biggest external customer who is always being difficult, yet people turn a blind eye. So, what do you do? Are you helping or hindering the situation? Are you sometimes difficult yourself? Here’s an opportunity to untangle difficult relationships. This tailored ‘Dealing with Difficult Internal and External Customers’ course is very popular as it also helps draw a line in the sand. The next day is ripe for fixing fences and building better relationships.
Here are some questions you might be asking yourself?
How do I manage difficult customers? Why are some customers more difficult than others? What should I do when dealing with a difficult customer?
For maximum effectiveness, this program is best conducted as an in-house program.
Group Size: An ideal group size is 4–12 participants.
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: Can be adapted to your timeframe.
Cost: Upon request.
Target Audience: Staff, Team Leaders, Supervisors and Management
If you would like more information on this training program, please contact Preferred Training Networks on 1300 323 752.
We have more amazing trainings lined up for you like: customer service management training, negotiation skills training, and performance management training. You can get in touch with us if you have any queries. We will be delighted to hear from you.
