A Trusted Learning and Development Advisor
A Trusted Learning and Development Advisor
IT Customer Service Skills Training might be opening a can of worms. But it might well be a can of worms that needs opening. The more IT staff resist, the more essential the IT customer service workshop becomes. IT professionals need to know that delivering professional internal and external customer service skills is part of their role. If you watched the show “Little Britain” you’ll remember the skits they played over and over of “The computer says no”. Very amusing, but not exactly customer service at its best!
Would you like to improve the customer service skills of your IT team and introduce smoother IT operations? It will make some leaps forward with regard to improving the service delivery of IT services. But there is still some stubbornness. IT people get caught up in the projects and sometimes their customer service skills are lacking.
The IT Department can become a communication silo. This course was designed by an organisational psychologist to relaunch the internal/external customer service charter for your IT people.
There has been a major push in Australia towards ITIL® (Information Technology Infrastructure Library). This is becoming a default standard in the IT industry. This identifies that IT is a service and all IT workers are service providers. However, this breakthrough course goes further and creates a “service” culture and mindset within the IT Department. Imagine taking your IT Team to the brink of customer service excellence where they are completely engaged by the service nature of their role too. There is a perception that some IT workers don’t really want to be “service providers”. Ideally IT should be like every other top quality internal service.
Test the quality of your existing IT service delivery
Just answer Yes or No to the following statements:
If you have answered No to more than 3 of these questions, you should strongly consider this course for your people.
